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Experience Level
Experience
Qualifications
Strong communication and interpersonal skillsPrior experience in automotive service or customer service preferredAbility to work in a fast-paced environmentDetail-oriented with strong organizational skills
About the job
The Service Advisor at Porsche Birmingham acts as the main point of contact between clients and the service department. This role involves assisting customers with their vehicle service needs, whether for scheduled maintenance or unexpected repairs. The position is based at the dealership in Birmingham and is part of the Sonic Automotive team.
Key responsibilities
Greet customers and discuss their service concerns in detail
Schedule and coordinate appointments for repairs and maintenance
Keep clients informed about service progress and estimated completion times
Collaborate with technicians to ensure accurate and high-quality service
Provide clear explanations of all services performed on vehicles
What makes this role unique
Strong customer service skills and a good understanding of automotive services are essential. The Service Advisor directly influences each client's experience and satisfaction, helping to maintain Porsche Birmingham's reputation for quality and care.
About Sonic Automotive
Sonic Automotive is a leading automotive retailer, dedicated to providing an exceptional customer experience. We pride ourselves on our commitment to quality and excellence in all service aspects. Join us and be part of a team that values innovation, integrity, and customer satisfaction.
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