About the job
As a Service Desk Agent at Datacom, you will play a pivotal role in managing and resolving internal inquiries regarding the maintenance of personal computers and related systems. Your expertise will help ensure seamless operations and high levels of customer satisfaction.
Role Responsibilities
Your primary responsibilities will include:
- Generating service desk incident reports and assisting in the evaluation of hardware and software.
- Analyzing issues, determining approaches, compiling and interpreting data, and providing actionable reports and recommendations.
- Facilitating communication and coordination between various departments and external partners.
- Engaging with personnel across all organizational levels to obtain necessary information.
- Operating with minimal supervision on daily tasks while receiving general guidance on new assignments.
- Learning and adhering to company policies and procedures under close supervision.
- Taking necessary precautions to ensure the health and safety of yourself and others.
- Reporting incidents, hazards, or unsafe practices in accordance with Datacom's policies.
Requirements
Knowledge
- A strong understanding of technical infrastructure projects and their associated technology dependencies.
- Proven knowledge of Service Delivery processes.
Experience
- 1-2 years in a similar role.
Skills
- Ability to make informed decisions and demonstrate initiative in assignments.
- Ability to understand the implications of work and propose viable solutions.
- Ensuring compliance with budgets, schedules, work plans, and performance standards.
- Capacity to engage and build relationships with a diverse range of stakeholders and team members.
- Experience collaborating within large teams to meet organizational objectives.
- Strong analytical and problem-solving abilities.
- Exceptional customer relationship management skills.
- Effective presentation capabilities.
- Strong verbal and written communication skills to engage with various stakeholders.
- Consultative mindset and planning expertise.
Qualifications
- Bachelor's degree in Business, IT, Science, Engineering, Economics, or a related field.
