Service Desk Engineer at Focus IT Recruitment | North West London

Focus IT RecruitmentNorth West London

On-site Full-time £27K/yr - £35K/yr

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Experience Level

Mid to Senior

Qualifications

Qualifications:5+ years of experience in IT support. Extensive knowledge of Windows and networking systems. Some experience with Mac systems. Familiarity with various server operating systems. Strong problem-solving skills and customer service orientation. Relevant IT certifications are a plus.

About the job

Join Focus IT Recruitment as we partner with a reputable IT Managed Services Provider to find a dedicated Service Desk Engineer.

In this pivotal role, you will provide comprehensive 1st, 2nd, and 3rd line support within a dynamic and collaborative team, where you will have ample opportunities to enhance your technical expertise.

Your responsibilities will include managing incoming technical support incidents, requests, and changes with a focus on customer satisfaction.

You will take ownership of your personal call queue, ensuring timely resolution and closure of calls.

Continual communication with customers will be key, providing them with updates and ensuring their needs are met.

From straightforward password resets to intricate server queries, you will address a variety of technical issues.

The ideal candidate will possess a minimum of 5 years of commercial experience as a Support Engineer, with robust knowledge of Windows, networking, and some experience with Mac systems.

Key skills required include familiarity with Server 2003/2008/2012, MAC OSX, Exchange 2007/2010, Active Directory, Networking Protocols, and Microsoft Operating Systems. Proficiency in Windows Server maintenance, upgrades, and installations is also essential.

Certifications such as CompTIA, MCP, MCA, MTA, MCSA, MCSE, CCENT, CCT, CCNA, or CCNP are highly desirable.

Experience in a Managed Service environment is a significant advantage.

This role may also be referred to as Service Desk Analyst, MSP Service Desk, 2nd Line Support Engineer, Managed Service Provider Service Desk Analyst, or Managed IT Services.

Salary: £27,000 - £35,000

About Focus IT Recruitment

Focus IT Recruitment is a leading recruitment agency specializing in the IT sector, known for connecting talented professionals with esteemed companies in the technology space.

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