Service Manager - Platform Team

Role Overview Anaplan is hiring a Manager of Platform Operations (DevOps) in Gurugram, India. This role leads a team dedicated to keeping the platform running smoothly and efficiently. The position focuses on improving operational performance, reliability, and service quality for clients. What You Will Do Lead and mentor a team responsible for platform opera…

At OakNorth, we are dedicated to empowering ambitious enterprises and the communities they enrich. Since our inception in 2015, we have provided over $21 billion in loans throughout the UK and the US, facilitated the creation of more than 58,000 new homes and 36,000 jobs, and supported countless personal savers — all while fostering economic growth in the markets we serve. With over 200 applications in active use across our organization, we recognize that the landscape of AI-driven tools is evolving swiftly. We are committed to establishing a robust framework that enables us to make informed and well-governed decisions regarding the tools we choose to invest in, ensuring agility without causing delays. As an AI-native bank, our teams leverage AI tools as a standard practice. However, as AI capabilities expand, so does the potential for tool sprawl, redundancy, and unregulated adoption. We are in search of a skilled individual to oversee the platform that will enable coherent management of these tools, facilitating faster workflows without introducing unnecessary friction. Currently, tool adoption occurs organically, with teams procuring independently, resulting in overlapping capabilities and limited visibility of existing tools across the organization. To address this, we are developing a Platform & Tool Enablement function that aims to simplify and unify the process of tool procurement and modifications without imposing additional barriers, instead offering supportive guardrails that empower teams to operate more efficiently and intelligently. As our Tech Product Platform Manager, you will play a pivotal role within the Platform team, driving the product strategy for how OakNorth identifies, assesses, governs, and supports its technological tools and platforms. You will establish a triage and assessment framework that precedes formal Change Management Group (CMG) submissions, create a capability map for our technology landscape, and design a streamlined submission process that integrates how we manage both new tool procurement and updates to existing tools — all through the lens of an organization where AI is a fundamental component of work processes.

Join SGS as an Operations Manager specializing in Inspections, where you will oversee and enhance operational efficiency across our inspection and field testing departments. You will be responsible for ensuring compliance with relevant standards, driving process improvements, and managing a team of skilled inspectors.Your leadership will play a crucial role in maintaining the highest levels of service quality and customer satisfaction while fostering a culture of continuous improvement within the organization.

Join a Leading Client of Weekday's as a DevOps Expert!We are looking for a seasoned DevOps Expert with extensive experience in managing AWS Cloud Infrastructure to design, implement, and oversee highly scalable, secure, and automated cloud environments. This pivotal role involves working across various AWS accounts and regions to support mission-critical applications, ensuring high availability, performance optimization, and cost efficiency.The ideal candidate will be instrumental in architecting cloud solutions, maintaining infrastructure, and fostering seamless collaboration between development and operations teams. If you possess strong technical proficiency in AWS, a robust understanding of system administration, and a passion for building reliable and efficient cloud ecosystems, we want to hear from you!

Inovalon, established in 1998, is driven by the conviction that technology and data can significantly transform the healthcare ecosystem, enhancing both outcomes and financial efficiency. We are committed to empowering our clients to achieve their goals, which in turn leads to improved healthcare for everyone. Our focus lies in delivering data-driven solutions that enable our customers to thrive.As ONE Inovalon, we unite our efforts to tackle the most pressing challenges in healthcare. Our inclusive and innovative culture adds value not only to our clients but also to the millions of patients they serve.Overview: The Product Operations Manager plays a pivotal role in blending operational responsibilities with program management to enhance business operations, strategic planning, and budget management. This position collaborates closely with Product Leadership, Client Services, Technology, Engineering, Finance, and Business Development to ensure the successful fulfillment of client agreements and to monitor performance metrics aligned with corporate objectives and team goals.

We are seeking an enthusiastic and detail-oriented Operations Center Manager to spearhead our command center team. This pivotal role positions you as the heartbeat of our IT operations, where you will ensure optimal availability and flawless performance of our essential infrastructure. You will not merely monitor systems; you will act as an Incident Commander and a Process Architect. We are looking for a professional who embodies the ITIL framework to transform disorder into structured processes and possesses extensive experience in infrastructure monitoring to proactively identify and resolve issues before they affect business operations.

Join Payoneer as a Partnership Operations Manager, where you will play a crucial role in optimizing our partnerships and driving operational excellence. You will collaborate with cross-functional teams to enhance our partner experience and streamline processes, ensuring that our partnerships thrive.

Role Overview: Join our innovative Developer Productivity & Platforms team as a Senior Platform Engineer. In this pivotal role, you will integrate traffic engineering with essential responsibilities, including automation, observability, reliability engineering, CI/CD workflows, and internal tooling aimed at enhancing developer productivity.You will take ownership of critical systems that manage API traffic—both north-south (external ingress) and east-west (internal service communication)—in a dynamic, global, multi-cloud environment. Your expertise will be instrumental as you architect resilient routing systems, establish edge integrations with CDNs, and implement observability frameworks that ensure security, debuggability, and automation in your projects.This hands-on position offers high visibility and significant impact. Collaborating with platform, SRE, and developer experience teams, you will ensure that our infrastructure is reliable, observable, and conducive to a seamless developer experience—from traffic management to deployment and production operations.A key focus will be designing and building a unified traffic abstraction layer—a foundational platform that aligns backend services across diverse compute environments with their respective CDN configurations (e.g., Akamai, Fastly). This innovative framework will centralize control over routing, metadata inventory, configuration tracking, and automated failover across CDNs, representing a unique opportunity to build something from the ground up.About Our Team:This is a rare chance to shape a foundational aspect of our company’s traffic and routing infrastructure. You will tackle complex challenges at scale, evolving our API gateway stack while creating a robust traffic abstraction platform to ensure reliable, high-performance delivery across multiple cloud environments and CDNs.Your contributions will substantially influence how our services are exposed, secured, and monitored within the organization, making this one of the most impactful engineering roles available.

Department: Client Operations About the Role As a Customer Success Operations Manager, you will play a pivotal role in managing our publisher clients. You will leverage your expertise in ad technology to deliver exceptional customer service and address troubleshooting needs. As our products and services evolve, you will ensure that the implementation process is well-defined, thoroughly tested with new publishers, and primed for widespread adoption. Key Responsibilities Oversee account setup and maintain publisher accounts within the PubMatic system. Ensure timely execution of technical integrations, providing outstanding service during the implementation phase. Collaborate with internal teams such as sales, marketing, business development, product management, and engineering to create tailored implementation plans for selected clients. Keep multiple support systems updated, including Salesforce, JIRA, and Zendesk. Proactively address escalations from both Publisher and Demand clients regarding integration challenges, discrepancies, and Brand Safety issues. Generate and analyze reports to provide competitive insights for our clients. Work closely with internal and external customers to maximize returns for the end customer. This role will provide additional support to accounts across the EMEA region.

About Ocrolus Ocrolus builds AI-powered workflow and analytics tools for lenders, supporting nearly one million credit applications each month. Our platform blends open-source and proprietary AI models with human-in-the-loop verification, achieving over 99% accuracy in extracting data from financial documents. Lenders across small business, mortgage, and consumer sectors rely on Ocrolus for fraud detection, cash flow analysis, and risk management. With more than 400 clients, including Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square, we help broaden access to credit and strengthen the financial ecosystem. Role Overview: Technical Operations Manager Location: Gurugram, Haryana, India; Noida, Uttar Pradesh, India The Technical Operations Manager ensures reliable technical support for both office and remote teams. This role keeps services running smoothly, manages projects under tight deadlines, and helps maintain strong working relationships across the organization. Success in this position requires a solid understanding of IT infrastructure and the ability to collaborate with various business functions. Main Responsibilities Manage a wide range of TechOps systems and infrastructure, such as PXE servers, proxies, operating system deployment, CCTV, and physical access control systems. Deliver hands-on technical support and troubleshooting for Windows, Linux, and macOS devices. Set up and maintain network infrastructure, including UniFi routers, switches, access points, and firewalls. Monitor and resolve issues with organizational systems, networks, and applications to keep everything running efficiently. Identify and address technical problems, incidents, and outages to reduce downtime and support a smooth user experience. Handle system administration tasks, including server setup, maintenance, and upgrades. Conduct IT security audits and apply measures to protect company infrastructure and data. Create and update documentation for system configurations and standard procedures.

Join the innovative team at Anaplan, where we strive to enhance business decision-making through our state-of-the-art AI-driven scenario planning and analysis platform. Our solutions empower clients to surpass their competition and adapt to market changes effectively.We share a unified commitment to our customers' success and uphold a Winning Culture that champions creativity, diversity of thought, and leadership at all levels. Our impressive clientele includes Fortune 50 companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global enterprises benefiting from our premier platform.Our Winning Culture fuels our teams’ passion for innovation. Here, we encourage diverse perspectives, embrace leadership regardless of roles, set ambitious targets, and celebrate our achievements—both large and small.As part of our team, you will be inspired, connected, developed, and rewarded. We value your unique contributions; come and help us shape the future together!Role SummaryWe are on the lookout for a highly skilled and adaptable DevOps Engineer to become an integral part of our team. This pivotal role involves maintaining, upgrading, and ensuring the high availability of our essential DevOps toolchain. The ideal candidate will be a hands-on generalist experienced in managing various CI/CD and Infrastructure as Code (IaC) tools within an AWS-based environment. You will oversee platform health, performance optimization, and provide outstanding support to our development and engineering teams.Key ResponsibilitiesDevOps Toolchain Management: Oversee, upgrade, and maintain the health of core DevOps tools, including Jenkins, Artifactory, HashiCorp Vault, HashiCorp Terraform Enterprise, and GitHub Enterprise. This encompasses routine configurations, version upgrades, and ensuring seamless integrations.AWS Infrastructure Management: Deploy, manage, and upgrade the AWS infrastructure that supports our DevOps platforms. Leverage Infrastructure as Code (IaC) methodologies (e.g., Terraform) to automate infrastructure provisioning and maintenance.Platform Availability & Performance: Monitor the DevOps toolchain proactively for performance, availability, and reliability issues. Respond to incidents, conduct root cause analysis, and implement corrective measures to ensure platform stability and uptime.User Support & Troubleshooting: Act as a primary support resource, assisting users and resolving issues efficiently.

Join beumergroup as an Operations Expert and be a pivotal part of our dynamic team! In this role, you will leverage your expertise to streamline operations, enhance productivity, and contribute to our commitment to excellence.

Role overview The Senior Manager of Marketplace Operations at MongoDB, Inc. will lead a team based in Gurugram. This position centers on enhancing the efficiency and impact of marketplace projects. The role requires hands-on management of day-to-day operations, ensuring that team efforts support larger strategic goals. Key responsibilities Oversee daily marketplace operations and guide team activities Maintain alignment between team initiatives and company strategy Identify and implement process improvements to drive marketplace performance Location This role is based in Gurugram.

At OakNorth, we are dedicated to empowering the most ambitious businesses in the UK. Since our inception in 2015, we have successfully lent over $21 billion across the UK and the US, facilitated the creation of more than 58,000 new homes and 36,000 jobs, and supported hundreds of thousands of personal savers, all while contributing to the growth of the UK economy.Team Mission We are excited to announce the formation of a new Product Engineering Experience (also known as Developer Experience) team with a singular goal: to empower every product engineer at OakNorth to deliver faster, safer, and with greater independence. Our approach involves building innovative platforms and collaborating closely with product teams to identify friction points, streamline workflows, and promote the adoption of optimal practices. We believe the best developer experience should be inherently AI-native, not an afterthought. Our team is responsible for creating the tools, frameworks, pipelines, and automation that streamline the journey from concept to production. Imagine AI-assisted local development setups, intelligent CI/CD pipelines, self-service infrastructure, and AI agents integrated throughout the software development lifecycle to support both technical and non-technical contributors, along with self-generating documentation. We are a compact, high-impact team spread across the UK, India, and the EU, and we are seeking an individual eager to help define what a modern developer experience looks like within a regulated fintech landscape.

Role Overview thinkahead is hiring a Client Operations Specialist in Gurugram, Haryana. This role focuses on supporting client relationships and strengthening operational workflows. The position works closely with teams across the company to deliver consistent service and maintain high client satisfaction. What You Will Do Work with colleagues from different departments to coordinate service delivery for clients Support day-to-day operations to keep processes running smoothly Help identify ways to improve efficiency and enhance the client experience Contribute to projects that drive company growth and operational improvements

ClearView Healthcare Partners is a leading strategy consulting firm in the life sciences sector, with headquarters in Boston and additional offices in San Francisco, New York City, London, and Gurgaon. We cater to clients in the biopharmaceutical, medical device, and diagnostic industries, delivering exceptional strategic decision-making support across a broad spectrum of business challenges. Our mission is to provide actionable insights that empower companies to meet their business goals.Role OverviewWe are seeking a detail-oriented and collaborative Knowledge Management and Operations Associate to enhance our Compliance and Operations team. This pivotal role will assist project teams with knowledge management initiatives while also contributing to compliance and operational activities across the organization. This position, based in India, reports to the Director of Compliance & Operations in the United States.This dual-function role merges the strategic organization of knowledge resources with the execution of essential operational and compliance processes. The ideal candidate will be proactive, organized, and enthusiastic about facilitating teams through effective knowledge sharing and operational excellence.Key ResponsibilitiesKnowledge ManagementMaintain and regularly update internal knowledge repositories, including project documentation, regulatory resources, and industry insights.Collaborate with project teams to ensure adherence to knowledge management policies and procedures.Assist in audits of knowledge management practices in conjunction with the Director.Support teams in identifying and utilizing relevant data, frameworks, and best practices for client engagements.Administer knowledge platforms (e.g., SharePoint), manage user permissions, and coordinate with IT for enhancements.Develop and implement strategies to enhance knowledge accessibility and usability.Organize and oversee the knowledge management database and project close-out processes.Maintain the department’s SharePoint site, ensuring content is current, relevant, and user-friendly.Participate in client audits related to knowledge management as necessary.OperationsEnter, update, and maintain accurate data in internal systems and databases.Organize and manage large datasets to ensure data integrity and accessibility.Conduct regular data quality checks and resolve discrepancies.Prepare and distribute compliance-related documentation as needed.

About the Role We are excited to welcome a new Customer Success Operations Manager to our dynamic team at PubMatic! This pivotal role requires a unique blend of ad operations expertise, technical and creative problem-solving abilities, and exceptional communication skills. As a Customer Success Operations Manager, you will be instrumental in elucidating technical information to diverse audiences and collaborating with internal teams to ensure timely project delivery. Your primary focus will be to manage the day-to-day operations of our mid-market publisher clients, providing top-notch customer service and leveraging your troubleshooting experience in ad technology. As PubMatic's offerings evolve, you will stay updated on new capabilities to define and test the implementation processes with new publishers, preparing them for widespread adoption. What You'll Do Setup, manage, troubleshoot, and optimize US Mid-Market accounts on the PubMatic SSP Platform. Ensure timely execution of technical integrations and deliver outstanding service during implementation. Provide excellent customer service and support to publishers through established support channels (e.g., Ticketing tool), including troubleshooting and resolving reported issues. Proactively optimize publisher accounts, offering timely feedback to enhance yield. Collaborate with internal teams such as sales, marketing, business development, product management, and engineering to create tailored implementation plans for select clients. Maintain accurate records across multiple support systems (e.g., Salesforce, JIRA, Zendesk, etc.). Respond promptly to escalations from both Publisher and Demand clients regarding integration issues, discrepancies, Brand Safety, etc. Generate and analyze reports that provide competitive insights for our clients. Work closely with both internal and external customers to drive higher returns for end customers. Foster strong customer relationships, turning clients into advocates for PubMatic while identifying upsell opportunities and managing a portfolio against assigned revenue targets. This position focuses on supporting Mid-Market US regional accounts. We'd Love for You to Have 3 to 5 years of experience in ad-tech, programmatic advertising, SSP publisher monetization, Header Bidding, ORTB protocol, RTB/PMP, and Ad Networks. Previous experience in a customer-facing role with the ability to build relationships and trust. Strong analytical skills and the ability to interpret data to drive decision-making. Excellent verbal and written communication skills. Ability to work independently and as part of a team.

About Everhope OncologyEverhope Oncology is a purpose-driven cancer care platform, supported by notable organizations such as Narayana Health, W Health Ventures, and 2070Health, with an initial funding of $10 million. Our mission is to enhance accessibility to high-quality cancer treatment and create a patient-friendly experience. Everhope is in the process of establishing a comprehensive network of medical and surgical oncology centers across India, starting with Delhi and Mumbai and expanding to ten cities in the next three years. We are committed to advancing early cancer detection and offering an ecosystem of support services, including nutrition, through our platform, Everhope Connect.About the RoleWe are seeking a proactive and innovative Revenue Operations Manager to join our expanding team! In this role, you will manage the entire marketing and sales funnel, collaborate with cross-functional teams, and significantly enhance the patient experience by reducing friction at every stage. Your key objectives will include preventing drop-offs in our acquisition funnel, crafting best-in-class patient journeys, and optimizing admissions processes, including navigating insurance and financial assistance.Key Responsibilities:- Funnel Management & Leakage Prevention- Monitor and analyze the marketing and sales funnels to identify and prevent attrition at every stage, from the initial contact to patient admission.- Collaborate effectively with marketing, inside sales, offline sales, and clinical teams to ensure smooth transitions through the pipeline and address any gaps.- Create and implement strategies aimed at optimizing conversion rates and enhancing patient engagement.- Customer Experience Enhancement- Work alongside teams across all touchpoints (sales, clinical, patient support) to provide an exceptional experience throughout the patient journey.- Collect and analyze feedback, identify pain points, and devise action plans for continuous improvement.- Serve as the patient voice within the organization, conducting regular reviews and sharing insights with leadership.- Admission Process & Insurance Empanelments- Spearhead efforts to define, standardize, and monitor all patient admission processes, documentation, and data flows.

At Commure, we are passionate about revolutionizing healthcare by simplifying the experience for providers and patients alike. Our ambitious goal is to reshape the healthcare landscape, establishing a new paradigm for care delivery and patient engagement across the industry. Our comprehensive suite of AI-driven solutions includes ambient AI clinical documentation, provider copilots, autonomous coding, and revenue cycle management, all crafted to empower healthcare professionals to concentrate on what matters most: delivering exceptional care.The healthcare sector is a colossal $4.5 trillion industry, with over $500 billion allocated annually to administrative expenses, and Commure is at the forefront of this transformation. We serve more than 500,000 clinicians across numerous care facilities nationwide, processing over $10 billion through our systems and facilitating over 100 million patient interactions. With exciting new product launches on the horizon and a bold vision to address healthcare's most pressing challenges, we aim to transition from a pioneering innovator to the industry standard in the coming years.Commure has been recognized in Fortune’s Future 50 list for 2025 and is supported by esteemed investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, and Greenoaks Capital, among others. Our remarkable growth trajectory has surpassed 300% year-over-year for the past two years, and this is just the beginning. The moment for AI-powered transformation in healthcare is now, and we are dedicated to building the technology that will drive it. Join us in shaping the future of healthcare.About the RoleWe are on the lookout for a talented Backend Software Engineer to play a pivotal role in constructing our state-of-the-art Electronic Health Record (EHR) platform from the ground up. The EHR Engineering Team is responsible for managing all EHR features comprehensively, working closely with our AI and Revenue Cycle Management teams to ensure a seamless, data-centric healthcare experience for both providers and patients.Your ResponsibilitiesCreate Innovative Solutions: Produce clean, efficient, and maintainable code that brings our EHR vision to fruition.Develop Data Pipelines and Infrastructure: Architect and deploy robust, scalable data pipelines for internal and external healthcare data sources, ensuring top-notch data quality and availability.Lead Data Migrations and Strategy: Oversee the complete execution of complex data migrations to onboard clients, minimizing downtime while ensuring data integrity.Engage in Cross-Functional Collaboration: Partner with product, AI, and RCM teams to align efforts and deliver impactful solutions.