Position has been filled

ServiceNow Change Manager

ApsidePoste à distance

Remote Full-time

Position filled

Experience Level

Experience

Qualifications

To excel in this role, candidates should possess:A strong background in Change Management, specifically with ServiceNow implementations. Exceptional communication and interpersonal skills, enabling effective collaboration with diverse teams. Proven ability to manage multiple projects and prioritize effectively in a fast-paced environment. Analytical thinking and problem-solving capabilities to address challenges as they arise. Experience in stakeholder engagement and managing change communications.

About the role

In our pursuit to maintain our position as a resilient and competitive global trading nation, aligned with CLIENT’s Digital Roadmap, we recognize that scalability is key to realizing our 2030 Strategy. To facilitate this, our client is adopting several pivotal platforms aimed at optimizing services, minimizing response times, and personalizing interactions across multiple channels, ultimately enhancing both customer and employee experiences. ServiceNow stands out as a crucial platform that will be harnessed in this transformative journey.

Our client is in search of a Change Management Consultant with substantial experience in supporting ServiceNow implementations. This individual will play a vital role within project implementation teams, offering direct change management support to affected teams and imparting best practices to the client’s internal change management team.

Key Responsibilities

Deliver hands-on change management assistance for ServiceNow implementations. Collaborating closely with our client’s Digital Change Portfolio lead, you will employ a structured change management approach to achieve:

Initiative-Specific Change Canvas: Define the change objectives, outline what changes are occurring and for whom, and develop corresponding change activities and action plans.
Stakeholder Impact Assessment: Identify key stakeholders and super users along with their respective impacts.
Change Plan: Organize change activities in alignment with project timelines and milestones, as part of the ServiceNow Implementation Roadmap.
Change Story: Craft a comprehensive Change Story at the initiative level.
Kick-off Materials: Prepare materials to initiate projects with impacted groups, introduce the changes, and establish effective feedback mechanisms.
Change Risk and Mitigation Plan: Develop strategies to manage potential risks associated with changes.
Communications & Engagement Plan: Effectively communicate changes to end-users through status workshops, QA sessions, regular check-ins, and updates regarding risk management and impact.
Stakeholder Readiness Tracker/Survey: Monitor team readiness through regular assessments.
Training Plan: Facilitate and support end-user training and platform demonstration activities, providing oversight and necessary resources.
Adoption Plan: Assist teams in effectively utilizing ServiceNow for their workflows; work with platform administrators to resolve obstacles; gather adoption metrics and user feedback for engagement and satisfaction reporting.
Lessons Learned Document and Sustainment Plan: Document insights and create plans for ongoing support.
Satisfaction and Benefits Realization Assessment: Evaluate overall satisfaction and benefits gained from the implementation.

About Apside

Apside is a forward-thinking company committed to driving digital transformation and innovation. We pride ourselves on our dynamic work environment and a culture that fosters creativity and collaboration. Our mission is to empower organizations through technology, supporting them in achieving their strategic goals and enhancing their operational efficiency.

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