Position has been filled

ServiceNow Experience Designer

ApsidePoste à distance

Remote Full-time

Position filled

Experience Level

Experience

Qualifications

Primary ResponsibilitiesDesign and Implementation: Spearhead the design of user-centered experiences within the ServiceNow Customer Service Management (CSM) module, ensuring alignment with business needs and technical feasibility. User Research: Conduct thorough user research to identify the needs, pain points, and expectations of both internal teams and external customers, utilizing insights to drive design decisions and service enhancements. Requirements Gathering: Collaborate with Product Owners and Business Analysts to capture user needs through features, user stories, and acceptance criteria, and support workshops aimed at identifying measurable UX and service interaction improvements. Prototyping and Testing: Create wireframes, prototypes, and mock-ups, conducting usability testing to validate and refine designs based on user feedback and service performance metrics. UX Writing: Develop clear, concise, and user-friendly content that enhances the overall user experience.

About the role

Join our dynamic team as a talented ServiceNow Experience Designer, where you will significantly contribute to enhancing our client's customer service capabilities. In this pivotal role, you will craft intuitive and service-oriented digital experiences within the ServiceNow Customer Service Management (CSM) module. Your focus will be on optimizing interactions between customers and internal teams, ensuring that service workflows are efficient, accessible, and aligned with our strategic business objectives.

As a leader in designing streamlined service experiences, you will empower users to easily access support, resolve issues, and engage with services in a manner that promotes satisfaction and operational excellence. Your expertise in user experience design, user research, and UX writing will be instrumental in creating purposeful, user-friendly, and scalable solutions, primarily leveraging out-of-the-box functionality within ServiceNow.

This position is integral to our client's Credit Insurance Underwriting modernization initiative, aimed at transforming workflows for front-line teams, including Regional Policy Coordinators, Broker Team, Underwriting Operations, Small Medium Pooled, and Large Segment Pooled account teams. Your contributions will directly enhance customer experience, satisfaction, adherence to service level agreements, and overall operational efficiency.

About Apside

Apside is a forward-thinking company dedicated to transforming digital experiences and optimizing customer interactions. We focus on leveraging cutting-edge technology and design principles to empower businesses and elevate customer satisfaction.

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UX Designer - Design systems

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Full-time|Remote|Home based - EMEA

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Junior UX Designer at Flying Bisons | Remote

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UX Designer - Infrastructure

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Full-time|Remote|Home based - EMEA

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Contract|$2.5K/yr - $2.5K/yr|Remote|Remote — Kraków, Lesser Poland Voivodeship, Poland

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Staff Design Engineer - Cloud Networking UX

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Full-time|Remote|Home based - EMEA

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Senior Instructional Designer (Contract, Remote)

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Contract|Remote|Remote

OUR HIRING PROCESS:We carefully evaluate your application against our specific job requirements without using machine learning technologies, as we believe every candidate deserves personalized attention from our experienced recruiting professionals. Your unique qualifications will receive a thorough and fair assessment.If your application stands out, we may invite you to participate in a video interview for our hiring manager's review. This could be followed by a practical test or project that helps us assess your fit for our team.Next, you will be invited for a live interview with our hiring manager and/or the interview team. Please note that we do not conduct interviews via text messaging or similar platforms. We believe in the importance of face-to-face interaction, whether in-person or via Zoom. You will have the chance to meet members of our INFUSE team during this meeting.Finally, if you are still excited about the opportunity to join INFUSE and we are impressed with your candidacy, we will discuss your offer. We ensure that you have the opportunity for a live conversation before any offers are made.INFUSE is committed to upholding data privacy and security laws. For more details, please refer to our Privacy Policy We are looking for a dynamic and strategic Senior Instructional Designer to develop impactful learning experiences that seamlessly integrate digital innovation with human interaction. In this role, you will collaborate with subject matter experts and stakeholders to design modern, engaging programs for adult learners, utilizing evidence-based instructional design practices and cutting-edge generative AI technologies.INFUSE Academy is dedicated to both internal and external online education, creating intelligent, high-impact e-learning experiences that drive tangible business outcomes.

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