Shift Leader at Insomnia Cookies | Baltimore, MD

Insomnia CookiesBaltimore MD (Federal Hill)

On-site Part-time $16/hr - $16/hr

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Experience Level

Experience

Qualifications

• Proven leadership skills in a fast-paced environment• Excellent communication and customer service abilities• Ability to work well under pressure while maintaining a positive attitude• Passion for baked goods and a commitment to quality• Flexibility to work various shifts, including nights and weekends

About the job

Join our team as a Shift Leader at Insomnia Cookies, located in the vibrant Federal Hill area of Baltimore at 1059 S Charles St, Baltimore MD 21230. As the driving force behind our bakery operations, you will take the lead day and night, ensuring a seamless experience for our customers and team members alike. Your leadership will shine as you manage the flow of business, bake delicious treats, build orders, promote our offerings, and engage with our community. Your commitment to excellence will help create a fun, productive atmosphere that embodies the spirit of Insomnia Cookies!

Discover more about our brand by checking out our engaging video content!

Who We Are!

Insomnia Cookies Timeline

Core Values

SWEET PERKS FOR OUR SHIFT LEADERS:

• Pay Rate: $16.00/hr

• Pay-on-Demand , Get paid daily for your shifts!

• Paid vacation and sick time off

• Interactive training and mentorship

• Pet insurance for your furry companions

• Stability with a rapidly growing and reputable brand

• Opportunities for advancement

• Enjoy a fun and dynamic team environment

• Employee discounts and FREE cookies!

About Insomnia Cookies

Insomnia Cookies is a beloved bakery known for its warm, delicious cookies and commitment to customer satisfaction. Our vibrant culture fosters teamwork and creativity, making us a rapidly growing and reputable brand in the dessert industry.

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Join our team as a Cookie Delivery Driver at our Charles Village location at 3301 N Charles St, Baltimore MD 21218. As the forefront representative of Insomnia Cookies, you will redefine the delivery experience by serving our delightful cookies, milk, and ice cream to our cherished customers right at their doorstep! PERKS OF BEING A DELIVERY DRIVER:· Competitive Pay Rate: $17.00/hr - Pay on Demand (access your earned wages at the end of each shift!)· Manageable and vibrant delivery zones· Paid vacation and sick leave· Flexible part-time schedules to fit your lifestyle· Pet insurance for your furry companions· Job security with a rapidly expanding and reputable company· Opportunities for growth and advancement· FREE cookies with every shift! YOUR RESPONSIBILITIES AS A DELIVERY DRIVER:· Ensure orders are accurate and of high quality before leaving the store.· Deliver our delicious treats to our loyal customers promptly and safely.· Provide exceptional customer service through friendly interactions, whether in-person or over the phone.· Utilize Insomnia’s delivery app to meet company standards and keep customers updated on their order status. IDEAL CANDIDATE QUALIFICATIONS:· Strong time management and organizational skills· Familiarity with the local area within a 2-mile radius is advantageous!· Must have a reliable vehicle, valid driver’s license, registration, and insurance· Ability to pass a background check for motor vehicle records

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Insomnia Cookies is hiring Delivery Drivers for the Federal Hill bakery in Baltimore, MD. This role centers on delivering fresh cookies to customers and representing the brand with every order. Role overview Delivery Drivers bring orders from the bakery to customers, making sure each delivery arrives safely and on time. This position is key to creating a positive experience for Insomnia Cookies fans throughout the community. What you will do Pick up and deliver cookie orders from the Federal Hill location Ensure each delivery is accurate, timely, and handled with care Serve as a friendly and reliable face of Insomnia Cookies Learn more Who We Are! Insomnia Cookies Timeline Core Values

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Shift Leader at Insomnia Cookies | Baltimore, MD

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Part-time|$16/hr - $16/hr|On-site|Baltimore MD (Federal Hill)

Join our team as a Shift Leader at Insomnia Cookies, located in the vibrant Federal Hill area of Baltimore at 1059 S Charles St, Baltimore MD 21230. As the driving force behind our bakery operations, you will take the lead day and night, ensuring a seamless experience for our customers and team members alike. Your leadership will shine as you manage the flow of business, bake delicious treats, build orders, promote our offerings, and engage with our community. Your commitment to excellence will help create a fun, productive atmosphere that embodies the spirit of Insomnia Cookies!Discover more about our brand by checking out our engaging video content!Who We Are!Insomnia Cookies TimelineCore Values SWEET PERKS FOR OUR SHIFT LEADERS:• Pay Rate: $16.00/hr • Pay-on-Demand — Get paid daily for your shifts!• Paid vacation and sick time off• Interactive training and mentorship• Pet insurance for your furry companions• Stability with a rapidly growing and reputable brand• Opportunities for advancement• Enjoy a fun and dynamic team environment• Employee discounts and FREE cookies!

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Shift Leader at Insomnia Cookies | Baltimore, MD

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Car Delivery Driver at Insomnia Cookies | Baltimore, MD

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Part-time|$16/hr - $16/hr|On-site|Baltimore MD (Charles Village)

As a Shift Leader at our Charles Village store located at 3301 N Charles, Baltimore MD 21218, you will be the driving force behind our bakery operations, day or night! Embracing the spirit of 'Owning the Night' and beyond, you'll skillfully manage the flow of business during your shifts. Your dynamic leadership style will encompass everything from building orders, suggestive selling, baking, and engaging with customers to ensuring that your expertise as a leading Insomniac contributes to a productive and enjoyable night at our store! PERKS OF BEING A SHIFT LEADER:• Compensation: $16.00/hr• Comprehensive training & mentorship programs• Job security with a rapidly expanding and esteemed company• Clear paths for growth and promotion• Enjoy a vibrant, team-oriented work environment• Complimentary cookies with every shift! YOUR RESPONSIBILITIES AS A SHIFT LEADER:• Deliver exceptional customer service and high-quality products to enhance every guest's experience in our bakery.• Assist store leadership in maintaining operations during your shift by communicating essential information, monitoring production efficiency, and ensuring team accountability to company standards and procedures, while also supporting the training and coaching of team members.• Prioritize and delegate tasks related to baking, cashiering, packaging, and cleaning while guiding the Cookie Crew team.• Collaborate closely with the Cookie Crew.• Maintain a safe and clean working environment for both guests and staff, adhering to safe food handling practices.• Oversee cash handling and deposits.

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Assistant Bakery Operations Manager

Insomnia Cookies

Full-time|$20/hr - $23/hr|On-site|Baltimore MD (Fells Point)

The Assistant Bakery Operations Manager (ABOM) is a pivotal leadership role aimed at cultivating the future leaders of Bakery Operations Managers. ABOMs are expected to operate with the proficiency of a BOM, executing bakery operations with a sense of urgency, precision, and accountability while honing the leadership skills necessary to manage a bakery autonomously.This position merges hands-on operational excellence with talent development, administrative responsibilities, and team leadership. ABOMs serve as a genuine extension of the BOM and must be prepared to assume full bakery management when required.KEY RESPONSIBILITIES:Operational Execution• Oversee all fundamental bakery operations such as inventory management, scheduling assistance, staff coordination, and administrative tasks• Ensure strict compliance with product quality, cleanliness, food safety, and guest service standards• Assist in inventory management, ordering accuracy, and shrink control• Contribute to scheduling and labor execution to meet operational objectivesTalent & Team Development• Assist in recruiting, interviewing, onboarding, and training new hires• Provide consistent coaching and immediate performance feedback• Hold team members accountable to high standards while fostering a culture of growth• Ensure onboarding and training initiatives are conducted according to company standardsLeadership & Ownership• Independently manage bakery operations in the absence of the BOM• Exemplify urgency, accountability, and operational discipline• Collaborate with the BOM and Area leadership to identify operational gaps and devise solutions• Ensure continuity of operations during leadership transitions or staffing shortages• Perform additional duties as assignedWHAT SUCCESS LOOKS LIKE:• Capably execute all BOM-level administrative and operational responsibilities• Bakery is fully staffed, trained, and operating at exemplary standards• A strong culture of accountability and consistency is maintained• Acts as a dependable operational leader during any coverage scenario• Demonstrates readiness for upward mobility toward a BOM positionQUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality sectors• Strong operational discipline and meticulous attention to detail• Ability to mentor and develop hourly team members• Comfortable operating in fast-paced, high-volume environments• Capable of performing all bakery roles during peak business hours• Excellent communication and problem-solving abilities

May 24, 2024

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Bike Delivery Courier

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Part-time|$17/hr - $17/hr|On-site|Baltimore MD (Charles Village)

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Oct 14, 2025

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Assistant Bakery Operations Manager

Insomnia Cookies

Full-time|$20/hr - $23/hr|On-site|Baltimore MD (Charles Village)

The Assistant Bakery Operations Manager (ABOM) role serves as a vital leadership pathway, aimed at nurturing the future Bakery Operations Managers. This position requires the ABOM to operate with a level of proficiency near that of a Bakery Operations Manager (BOM), executing bakery operations with a sense of urgency, precision, and responsibility while honing the leadership capabilities necessary to independently manage a bakery.This dynamic role combines hands-on operational excellence with talent cultivation, administrative management, and team leadership. ABOMs function as an integral extension of the BOM, fully prepared to assume complete bakery management in their absence. Our Charles Village store is conveniently located at 3301 N Charles, Baltimore MD 21218.KEY RESPONSIBILITIES:Operational Execution• Oversee all essential bakery operations, including inventory management, scheduling assistance, staffing coordination, and administrative tasks.• Ensure compliance with product quality, cleanliness, food safety, and customer experience standards.• Assist in ordering processes, maintain inventory accuracy, and control shrinkage.• Aid in crafting schedules and executing labor plans to achieve operational goals.Talent & Team Development• Participate in recruiting, interviewing, onboarding, and training new team members.• Provide ongoing coaching and immediate performance feedback.• Hold team members accountable to established standards while fostering a culture of growth and improvement.• Ensure onboarding and training programs are conducted in alignment with company standards.Leadership & Ownership• Independently manage bakery operations in the absence of the BOM.• Exemplify urgency, accountability, and operational discipline.• Collaborate with the BOM and area leadership to identify operational deficiencies and implement effective solutions.• Maintain operational continuity during leadership transitions or staff shortages.• Undertake additional duties as assigned.WHAT SUCCESS LOOKS LIKE:• Ability to independently manage all BOM-level administrative and operational responsibilities.• Bakery is fully staffed, well-trained, and operating at exemplary standards.• A strong culture of accountability and consistency is established.• Acts as a dependable operational leader during any coverage scenarios.• Demonstrates clear readiness for advancement into a BOM role.QUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Strong operational discipline and meticulous attention to detail.• Proven ability to mentor and develop hourly team members.• Comfortable thriving in fast-paced, high-volume environments.• Capability to perform all bakery roles during peak business periods.• Excellent communication and problem-solving skills.

Oct 16, 2024

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