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Shift Leader

Insomnia CookiesMemphis TN (Univ of Memphis)
On-site Part-time

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Experience Level

Experience

Qualifications

DESIRED SKILLS/EXPERIENCE:• At least 1 year of experience in a customer service environment or food service industry preferred• Strong leadership skills and the ability to motivate a team• Excellent communication and interpersonal skills• Ability to manage time effectively and prioritize tasks• Passion for providing exceptional customer experiences

About the job

As a Shift Leader at our University of Memphis store located at 545 S Highland St, Memphis TN 38111, you will be the driving force behind our bakery operations, day or night! Embrace the challenge of 'Owning the Night' by anticipating the business flow for a successful shift. Your hands-on leadership style will encompass not only order building, suggestive selling, baking, and customer interaction but also the pride of knowing your expertise as an Insomniac contributes to a productive and enjoyable night for everyone in the store!
 
PERKS OF BEING A SHIFT LEADER:
• Flexible part-time work schedules
• Comprehensive training and mentorship
• Job security with a rapidly growing and respected company
• Opportunities for growth and promotion
• A fun and dynamic team environment
• Enjoy FREE cookies during every shift!
 
YOUR RESPONSIBILITIES AS A SHIFT LEADER:
• Deliver exceptional customer service and high-quality products to all guests during their visit to our bakeries
• Assist store leadership in maintaining smooth operations during your shift, effectively communicating essential information, monitoring production efficiency, and ensuring the team adheres to company standards and procedures while supporting training and coaching of team members
• Prioritize and delegate tasks for baking, cashier duties, packaging, and cleaning while leading the Cookie Crew
• Collaborate and work alongside the Cookie Crew
• Ensure a safe and clean working environment for our guests and staff while adhering to safe food handling practices
• Oversee cash handling and deposits

About Insomnia Cookies

At Insomnia Cookies, we specialize in delivering delicious, fresh-baked cookies right to your door. With a commitment to customer satisfaction and a fun, energetic work environment, we are excited to grow our team and maintain our reputation as the go-to cookie destination!

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