Qualifications
Candidates should possess prior supervisory experience in a customer service environment. Bilingual in Spanish is preferred. Strong leadership and communication skills, along with a commitment to customer satisfaction, are essential. Familiarity with financial services and compliance regulations is advantageous. Must have the ability to coach and motivate team members to achieve high performance and maintain a positive work culture.
About the job
Join our dynamic team at PLS as a Bilingual Shift Supervisor where you will lead and inspire our store's customer service efforts. Located at 4201 W. Capitol Drive, Milwaukee, WI, you will play a crucial role in ensuring exceptional service delivery while meeting operational and financial objectives. Your leadership will be vital in fostering a positive customer experience and enhancing team performance. This position encompasses all responsibilities of a Customer Service Representative while supporting the Assistant Store Manager in daily operations. In the absence of the Store Manager, you will guide the team effectively to uphold PLS's commitment to service excellence.
About PLS
PLS® is a premier retail provider of financial services, founded in 1997 by Bob and Dan Wolfberg. With over 200 centers across 12 states, we prioritize our customers by offering convenient and affordable financial solutions. At PLS, we believe that our employees are our greatest asset, and we are dedicated to fostering a culture of excellence and service. We take pride in empowering our customers and providing them with the resources they need to manage their financial lives effectively.
