Short-Term Rental Property Manager

assist-worldPhilippines

Remote Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should possess a strong background in property management, particularly within the short-term rental sector. A keen attention to detail, a proactive attitude, and excellent problem-solving capabilities are essential. Familiarity with management software and effective communication with both guests and service providers are critical for success.

About the job

Role Overview

Join our dynamic team at assist-world as an accomplished Short-Term Rental Property Manager. In this pivotal role, you will be responsible for managing the daily operations of our expanding short-term rental portfolio. We seek a motivated individual capable of working autonomously, resolving challenges proactively, and delivering exceptional guest experiences consistently.

Core Responsibilities

Guest Experience & Communication

Oversee all guest communication from initial inquiry to checkout.
Address issues, complaints, and special requests with professionalism.
Maintain a 5-star review standard and resolve any negative guest experiences.

Cleaner & Turnover Management

Coordinate cleaning schedules using platforms like Turno or equivalents.
Ensure properties are fully prepared and guest-ready prior to check-in.
Communicate directly with cleaning staff regarding any issues or re-cleaning needs.

Maintenance & Vendor Coordination

Schedule and manage maintenance requests efficiently.
Source vendors for various services (plumbing, HVAC, etc.) and ensure timely issue resolution.

Review Management

Monitor guest reviews and respond appropriately.
Work to remove unfair or policy-violating reviews.
Handle guest follow-ups and process refunds when necessary.

Operations & Optimization

Assist in adjusting pricing through tools like PriceLabs.
Identify opportunities to enhance performance and guest satisfaction.
Monitor property listings and promptly flag operational concerns.

Key Traits We Value

Highly self-sufficient and proactive in approach.
Exceptional communication skills, maintaining professionalism under pressure.
Detail-oriented and highly organized.
Confident in decision-making without constant supervision.
Prior experience managing Airbnb or similar short-term rental platforms is essential.

Bonus Experience

Familiarity with Guesty, Turno, PriceLabs, or similar tools.
Experience in managing multiple properties simultaneously.
Strong negotiation skills with guests and vendors.

Success Metrics for This Role

Minimal involvement required from property owners in daily operations.
Consistently high guest feedback ratings (4.8+ average).
Expeditious resolution of issues without escalation.
Efficient coordination with cleaning and vendor teams.

Work Structure

This is a remote position.
Primarily weekday coverage with attention to check-in schedules.

About assist-world

Assist-world is a forward-thinking company dedicated to providing exceptional short-term rental experiences. With a focus on innovation and customer satisfaction, we pride ourselves on managing a diverse portfolio of properties that cater to a wide range of guest needs.

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