Short-Term Rental Service Technician

RoofstockCharleston, South Carolina, United States

On-site Full-time

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Experience Level

Experience

Qualifications

We are seeking candidates with:Proven experience in property maintenance or a related field. Strong problem-solving skills and the ability to work independently. Excellent communication and interpersonal skills. Flexibility to work varying schedules, including evenings and weekends.

About the job

About Us

At Roofstock, we are the premier end-to-end investment platform for single-family rental homes. Our mission is to democratize real estate investing, making it accessible, cost-effective, and straightforward. Our short-term rental (STR) division embodies this mission in hospitality, ensuring exceptional guest experiences while maximizing returns for homeowners.

Our Growth Story

With a dynamic team of over 750 Roofsters, we thrive in a collaborative culture that drives our expansion. In 2022, we successfully concluded our Series E funding round, securing $240 million, and established offices in the Bay Area and New York City. Our growth trajectory includes strategic acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement services), and Mynd (property management solutions for both retail and institutional investors). In 2025, we acquired an ownership stake in Casago (short-term rental management services), broadening our platform to cater to both long-term and short-term rental investment needs.

Our Core Values

Entrepreneurial Spirit: Launch initiatives within a dynamic team.
Collaboration: Work cross-functionally to achieve excellence.
Impact-Driven: Build a profitable unit that satisfies owners, team members, and guests.
Investor Mindset: Safeguard owners’ properties while maximizing ROI.

The Role

As a Short-Term Rental Service Technician, you will be pivotal in ensuring that our homes are well-maintained, clean, stocked, and guest-ready. You will address urgent guest needs, conduct routine inspections, and perform preventative maintenance. Collaborating closely with the Team Lead and Back of House Coordinator, you will manage tasks, supplies, and vendor relationships effectively.

This position demands a comprehensive maintenance skill set and a strong service orientation. You will be integral to the local Back of House team, overseeing multiple properties within your designated market.

Key Responsibilities

Perform preventative and routine maintenance, including HVAC troubleshooting, appliance repairs, light plumbing, electrical work, and basic cable/Wi-Fi resets.
Quickly and professionally address guest-reported issues during their stay.
Assist with turnovers and readiness work, including light patching, assembly, and touch-ups.
Conduct thorough property inspections to maintain standard quality.

About Roofstock

Roofstock is a leading platform revolutionizing real estate investment for single-family homes, focusing on accessibility and simplicity. We are committed to creating value for homeowners and delivering exceptional guest experiences in the hospitality sector.

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