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Experience Level
Experience
Qualifications
Proven experience in customer success or account management, preferably within a SaaS environment. Excellent communication and interpersonal skills to build strong relationships with clients. Ability to analyze customer data and feedback to enhance service delivery. Strong problem-solving skills and a proactive approach to challenges. Familiarity with CRM tools and customer success platforms.
About the job
The SMB Customer Success Manager at airSlate supports small and medium-sized business clients across the Philippines. The focus is on helping customers use airSlate’s solutions effectively, strengthening relationships, and encouraging long-term satisfaction. This position plays a key part in ensuring clients remain engaged and loyal to the platform.
What you will do
Work closely with SMB clients to understand their goals and help them realize value from airSlate’s products.
Provide tailored support and clear, practical advice to improve each customer’s experience.
Foster engagement and retention through regular, proactive communication.
Support airSlate’s growth by guiding clients toward their objectives.
About airSlate
airSlate is a leading provider of workflow automation solutions, dedicated to helping businesses streamline their processes. With a commitment to innovation and customer satisfaction, airSlate empowers organizations to achieve their goals with efficiency and ease. Join our team and be a part of our mission to transform the way businesses operate.
Wordwall is on the lookout for a dedicated and detail-oriented Customer Success Manager to become an integral part of our expanding team. Unlike traditional customer service roles that primarily address reactive issues, this position is focused on the holistic lifecycle of our 10,000+ educational institutions.As a vital member of the Customer Service team, y…
Are you passionate about helping customers achieve their goals? Join ParcelVision as a Customer Success Representative and be part of a dynamic team dedicated to enhancing customer satisfaction and engagement.Your role will involve understanding customer needs, providing tailored solutions, and ensuring that our clients have a seamless experience with our services. You will be the main point of contact for our customers, guiding them through their journey and helping them maximize the value of our offerings.
Viseven Group is a pioneering global B2B MarTech service provider, dedicated to empowering Pharma and Life Science companies since 2009. Our mission is to lead digital transformation and excellence by offering comprehensive end-to-end software solutions and digital marketing services specifically tailored for the pharmaceutical industry. Our innovative products and services are actively utilized by the top 100 Pharma and Life Science companies worldwide.At Viseven, we pride ourselves on our rapidly expanding team of over 700 skilled professionals, encompassing experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.With a global presence in over 30 countries across the US, LATAM, Europe, and APAC, and physical offices located in Ukraine, Poland, Estonia, India, and the US, we are well-equipped to serve our diverse clientele effectively.Join us and become part of an innovative team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries globally.Role Overview: We are seeking a proactive and responsible Customer Success Manager who will coordinate and align a cross-functional team for specific complex projects, acting as a liaison between the client team and our internal production teams.
HelloFresh seeks a Customer Success Manager based in Manila to help customers have a positive experience with its meal delivery service. This position centers on relationship-building, handling questions, and supporting satisfaction throughout the customer journey. Key responsibilities Develop and maintain strong relationships with customers Respond to inquiries and resolve issues quickly Promote satisfaction and encourage customers to explore more HelloFresh options Contribute to customer retention efforts Location This role is based in Manila, Philippines.
At ClickUp, we are not merely developing software; we are pioneering the future of work! In a landscape inundated with work sprawl, we identified a more effective solution. This inspiration led us to create the first truly integrated AI workspace, which combines tasks, documents, chat, calendar, and enterprise search, all powered by context-driven AI. Our mission is to empower millions of teams to shatter silos, reclaim their time, and achieve unprecedented productivity levels. At ClickUp, you will have the unique opportunity to learn, implement, and shape AI in ways that will influence not only our product but the future of work itself. Join us and become part of an audacious, innovative team that is reshaping the boundaries of possibility! We are on the lookout for a seasoned Customer Success leader to coach, mentor, and expand our new team in the Philippines. You will be pivotal in driving customer satisfaction and platform growth. This is your chance to build an exceptional team, contribute to the formulation of new global processes and procedures, collaborate with like-minded business leaders within the GTM organization, and partner with some of the world’s most renowned brands to ensure they have a remarkable experience with your Customer Success Team.We are ultimately seeking a player-coach who can act swiftly, possesses a strong work ethic, and is willing to engage directly with customers. Whether jumping on customer calls, assisting team members with risk mitigation, or managing a small portfolio of clients yourself, you will play a crucial role. You will help cultivate the team by hiring exceptional individuals who align with our core values, motivating and coaching them to guarantee successful outcomes for our customers, and ensuring your team meets their customer engagement, expansion, and churn & contraction targets.
Join CommandLink as a Customer Success Manager, where your primary focus will be driving business growth and fostering customer loyalty. This integral role involves regular engagement with customers, conducting Quarterly Business Reviews (QBRs), and managing a portfolio of CommandLink clients. Your mission will be to enhance the customer experience, promote business growth through upgrades and cross-selling of our innovative products, and maintain our industry-leading customer retention rate. You’ll work alongside a team of exceptional engineers and dedicated Sales Directors, with strong support from leadership aimed at helping you achieve your career aspirations.
As a key member of our Customer Success team, you will report directly to the Customer Success Team Lead and play a pivotal role in enhancing customer engagement, promoting product adoption, and driving sustainable revenue growth across our diverse customer base. Located in our Taguig office, you will collaborate closely with the Sales team as well as other departments including Service, Marketing, Analytics, and Strategy to ensure exceptional customer outcomes. Success in this role hinges on your ability to implement data-driven engagement strategies, nurture customer relationships, and attain quantifiable business results through enhanced customer satisfaction and retention.Key Responsibilities:Establish yourself as a trusted advisor for our clients through ongoing relationship building, proactively engaging in comprehensive discussions to identify their recruitment needs and delivering responsive, customized support.Enhance customer satisfaction and retention throughout their journey by identifying new opportunities and potential risks, acting swiftly to resolve issues, and collaborating closely with Sales and other key partners.Facilitate customer onboarding by providing thorough product education and platform demonstrations.Work alongside Sales Executives to devise engagement strategies that boost product adoption and usage while managing any associated risks.Analyze behavioral changes to implement tailored engagement strategies aligned with business priorities.Maintain a thorough understanding of our product solutions, positioning yourself as the subject matter expert for customers.Foster internal collaboration with leaders from Sales, Operations, and Marketing to promote a unified approach to customer service and expedite product value delivery.Monitor customer satisfaction throughout the lifecycle, in close partnership with Sales and other essential stakeholders.Identify chances for package upgrades and cross-product utilization.Conduct both in-person and virtual Account Reviews to ensure ongoing alignment and business growth.Deliver both in-person and online Product Training sessions for new and existing users to maximize product effectiveness.Provide customers with exclusive access to SEEK’s signature reports and events related to recruitment and people management.Perform additional tasks as directed by leadership in alignment with corporate objectives.
Full-time|On-site|Ortigas, Metro Manila, Philippines
As the Customer Success Team Lead, you will play a pivotal role in ensuring our clients' needs are not only met but exceeded. Collaborating closely with our Executive Assistant, you will be instrumental in maintaining high-quality service, driving continuous improvement, and embodying the core values of MySigrid.Key Responsibilities: Foster robust business relationships with clients, consistently aligning our services with their expectations. Address client complaints promptly and effectively, converting challenges into opportunities for lasting partnerships. Enhance client engagement by strategically increasing usage among under-utilized accounts in collaboration with Executive Assistants. Utilize your sales acumen to identify growth opportunities within existing accounts, ensuring client satisfaction and driving revenue increases. Conduct sales outreach to prospective clients, effectively showcasing MySigrid’s offerings and converting leads into valuable business relationships. Champion MySigrid’s values and contribute to maintaining a positive workplace culture for our team. Perform daily operational checks on client accounts to ensure seamless service delivery. Provide immediate support to staff associated with your clients, offering guidance on processes and daily operations. Oversee staff performance in managing daily tasks, focusing on inbox organization, scheduling, and time efficiency. Guide staff in learning opportunities from errors, ensuring prompt resolution and reporting of incidents. Deliver coaching and training to promote ongoing professional development. Conduct weekly quality audits to uphold service standards in compliance with our SOPs. Safeguard client information by ensuring preferences and data are captured and stored securely according to our policies. Identify and address process gaps through actionable solutions. Evaluate requested leave dates to prevent resource shortages.
Role overview The SMB Customer Success Manager at airSlate supports small and medium-sized business clients across the Philippines. The focus is on helping customers use airSlate’s solutions effectively, strengthening relationships, and encouraging long-term satisfaction. This position plays a key part in ensuring clients remain engaged and loyal to the platform. What you will do Work closely with SMB clients to understand their goals and help them realize value from airSlate’s products. Provide tailored support and clear, practical advice to improve each customer’s experience. Foster engagement and retention through regular, proactive communication. Support airSlate’s growth by guiding clients toward their objectives.
Position: Customer Success ManagerLocation: Fully Remote (Global)Employment Type: Full-TimeContract Type: Independent Contractor Join the movement of the #remoteworkrevolution and work from anywhere in the world!ROLE OVERVIEW:We are seeking a dedicated Customer Success Manager to manage a diverse portfolio of dynamic brands. Your role will be crucial in helping these brands thrive by driving engagement, maximizing revenue, and delivering measurable outcomes. You will serve as a key liaison between our platform and the brands we support, ensuring they realize tangible business results through ongoing support, strategic advice, and collaborative partnerships.This role is ideal for someone who enjoys hands-on interaction with founders and marketing teams. Your responsibilities will include leading client calls, resolving issues, and identifying opportunities for growth. You will be the voice of the customer within our organization, providing valuable insights that inform product development and enhance our service offerings.Key Responsibilities:Manage a portfolio of rapidly growing brands within the e-commerce and consumer sectors.Track and optimize revenue performance and engagement metrics across your accounts.Ensure client retention and expansion, maintaining active, healthy, and growing partnerships.Performance Metrics:Revenue Under Management: Drive performance and growth for your assigned accounts.Net Revenue Retention (NRR): Focus on expansion and minimizing churn in your portfolio.Customer Health & Engagement: Deliver proactive management and measurable client success.What You Will Do:Conduct regular strategy calls with founders, marketers, and brand teams to facilitate success and address challenges.Onboard new brands, showcase features, and guide them towards achieving both immediate wins and long-term value.Monitor client engagement and take proactive measures when performance begins to decline.Act as a strategic advisor, providing insights into optimization, partnerships, and campaign effectiveness.Collaborate with internal teams to troubleshoot issues, enhance communication, and provide rapid solutions.Gather customer feedback and convert it into actionable insights for the product and strategy teams.Maintain comprehensive CRM documentation to ensure visibility and accountability at all stages of the customer journey.
At TTEC Digital, we empower our clients to foster a workplace where employees feel appreciated and supported, emphasizing that exceptional customer experiences begin with prioritizing employees. Our vision is to create an environment where individuals can truly excel.We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U.S. time zones for this full-time role.As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.The Client Success Team Lead will be responsible for two main functions:50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.
Join Seek Asia as a Customer Success Manager where you will play a pivotal role in enhancing customer satisfaction and driving business growth. In this full-time position, you will be responsible for building strong relationships with our clients, ensuring their success and satisfaction with our services. You will work collaboratively with cross-functional teams to deliver exceptional customer experiences.
About the Role: As a vital member of our team, the Customer Success Trainer will spearhead the development, support, and enhancement of our Customer Success Managers (CSMs). This dynamic role integrates coaching, quality assurance, and training delivery, ensuring our CSMs are well-prepared to foster enduring client success. The perfect candidate will have a proven track record in coaching CSMs or similar client-facing roles, bringing a systematic approach to performance enhancement. We welcome applications from former BPO trainers with a robust quality assurance background.
Role overview Teramind seeks a Korean-speaking Enterprise Customer Success Manager based in the Philippines. This position partners with some of the company’s largest clients, focusing on maximizing their experience with Teramind’s solutions. The role collaborates closely with Sales, Account Management, Support, and Product teams to ensure a seamless customer journey. Main responsibilities Build and maintain strong relationships with enterprise customers, serving as their primary contact after the sale. Guide new clients through onboarding, including implementation, training, and strategies for full product adoption. Understand each customer’s goals, share best practices, and connect product features to their business needs to drive adoption and usage. Represent the customer’s perspective within Teramind, collaborating with internal teams to address needs and influence product direction. Manage account renewals by identifying risks, leading renewal discussions, and supporting high satisfaction and retention. Identify upsell and cross-sell opportunities within assigned accounts, coordinating with Account Managers to close these deals. Track and assess key customer health metrics, taking action when risks or opportunities for improvement arise. Conduct regular strategic reviews with customers, providing insights on usage, demonstrating ROI, and aligning on future plans. Deliver training sessions and resources to help customers succeed with Teramind’s products over the long term. Develop relationships across different levels and teams within customer organizations to encourage broad engagement and adoption. Monitor, measure, and improve early signals of customer relationship health, including product usage and engagement.
UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges
Role Overview getwingapp is hiring a Customer Success Coach - Trainer in Makati. This role focuses on supporting and developing Customer Success Managers (CSMs) through a mix of coaching, quality assurance, and training. The goal: help CSMs build strong, lasting relationships with clients and improve their performance over time. What You Will Do Coach and mentor Customer Success Managers to help them grow their skills and deliver better client outcomes Deliver training sessions and materials to ensure consistent, high-quality service Monitor and assess performance, providing structured feedback and guidance Work closely with the team to identify areas for improvement and implement solutions Who We’re Looking For Experience coaching Customer Success Managers or working in similar client-facing roles Strong background in quality assurance, ideally in a BPO setting Structured, analytical approach to improving team performance Previous experience as a trainer is especially valued
Full-time|Remote|Remote — Metro Manila, Philippines
Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, revenue.In this role, you will thrive in building strong relationships, tackling challenges head-on, and continuously strategizing for growth opportunities within your accounts. You will be dedicated to customer success, keenly identifying goals, and working diligently to achieve them.You will manage onboarding processes, ensuring customers are fully equipped and confident in utilizing our service effectively. By supporting both clients and their assigned virtual assistants, you will facilitate a seamless experience through proactive communication and relationship management.
Role Overview Treantly is hiring Customer Success / Account Managers based in the Philippines (remote). This role centers on building strong client partnerships, managing account performance, and supporting client growth. Treantly provides thorough training and considers candidates with a range of experience levels, as long as they show initiative, responsibility, and the drive to develop. What You Will Do Serve as the main point of contact for assigned client accounts Develop and sustain long-term client relationships built on trust and results Own client performance, working to meet and exceed set goals Spot opportunities to improve client outcomes, retention, and account growth Work closely with internal teams including creative and marketing to deliver on client needs Monitor account metrics and provide clients with strategic feedback Communicate updates, insights, and results to clients on a regular basis Respond to client concerns and resolve issues quickly and professionally Who Thrives Here This position suits proactive individuals who enjoy client interaction and have a commercial mindset. Treantly values people who take ownership and are eager to grow within a client-facing role.
At ClickUp, we’re not just developing software; we’re designing the future of work! In a landscape inundated with work sprawl, we discovered a superior path. That’s the reason we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all empowered by context-driven AI. This innovation enables millions of teams to escape silos, reclaim their time, and achieve unprecedented productivity levels. Join us at ClickUp to learn, utilize, and innovate with AI in ways that will influence not only our product but the future of work itself. Become part of an audacious, forward-thinking team that is reshaping the limits of possibility! ClickUp is on the lookout for a versatile and enthusiastic Customer Success Manager to enhance our team. This crucial role is centered on elevating customer satisfaction and loyalty by cultivating strategic relationships and providing exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will thrive in a start-up atmosphere, embody ClickUp's core values, and possess a proven history of success in customer relations within a SaaS context.Key Responsibilities:Strategic Customer Engagement:Formulate and oversee engagement strategies for a varied client portfolio using both scaled and personalized approaches.Conduct comprehensive discovery sessions to comprehend customer requirements and propose actionable strategies for success.Establish trusted relationships with key stakeholders, identifying and nurturing client advocates to promote product adoption and advocacy.Technical Adoption and Expertise:Collect, analyze, and translate functional and technical requirements into customized ClickUp solutions.Act as a product expert, guiding customers on how to utilize ClickUp’s features to enhance workflows and address complex business challenges.Data-Driven Insights:Analyze customer product usage data and distill it into actionable recommendations.Perform ROI analysis to illustrate the tangible benefits of ClickUp solutions.Driving Engagement & Adoption:Proactively interact with customers to assess progress, address challenges, and reveal new avenues for success.Design and implement customer training sessions and workshops to maximize product utilization.
Join our dynamic team as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our clients. Your focus will be to ensure that our customers derive maximum value from our products and services, thus driving their success and satisfaction. As the primary liaison, you will work collaboratively with clients to understand their objectives, provide essential support, and cultivate long-lasting partnerships.Key ResponsibilitiesCustomer Relationship Management: Act as the main point of contact for onboarding, training, and continuous support for our valued customers. Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success. Onboarding & Training: Assist new clients through the onboarding journey to guarantee effective implementation of our solutions. Deliver customized product demonstrations and training sessions based on individual customer needs. Customer Retention & Growth: Proactively assess customer engagement and health, identifying both risks and opportunities for growth. Partner with sales and marketing teams to explore potential upsell and cross-sell avenues. Support & Issue Resolution: Serve as the customer advocate within the company to ensure timely resolution of issues. Collaborate with technical and product teams to address customer feedback and enhance user experiences. Performance Metrics & Reporting: Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels. Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.
