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Software Engineer - Technical Support at datawow | Pathum Wan, Bangkok

datawowPathum Wan, Bangkok, Thailand
Remote Full-time

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Experience Level

Experience

Qualifications

Proficient in NextJS and NestJS. A minimum of 1 year experience in Software Development or Technical Support roles. Excellent communication skills, characterized by high empathy and strong interpersonal abilities. Highly self-managed, capable of multitasking and delivering results under pressure.

About the job

datawow seeks a Software Engineer - Technical Support to join the team in Pathum Wan, Bangkok. This position centers on maintaining and enhancing current systems, while handling both technical troubleshooting and client-facing support.

What you will do

  • Take responsibility for existing systems by analyzing and resolving bugs or performance issues during ongoing maintenance.
  • Translate technical details for clients and foster strong working relationships.
  • Independently manage and prioritize support tickets, assessing urgency and impact without close supervision.
  • Investigate codebases to identify the root causes of problems and deliver lasting fixes.
  • Maintain and update technical documentation to assist the team in troubleshooting and improve overall efficiency.

About datawow

datawow is a forward-thinking technology company focused on delivering innovative software solutions. We pride ourselves on fostering a collaborative and flexible work environment where creativity and initiative are highly valued.

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