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Experience Level
Manager
Qualifications
Key Responsibilities
Lead the development and enhancement of customer-facing support products and services from inception to completion.
Promote disciplined software engineering practices, including automated testing, code reviews, and the creation of clear, maintainable code and documentation.
Manage and mentor a diverse team of skilled individual contributors across varying levels of seniority.
Actively participate in the professional growth of team members through regular one-on-one meetings, constructive feedback, and coaching.
Collaborate with a robust cross-functional team, including members from Product, Design, Data, and Customer Operations.
Work alongside Design, Product, and Engineering teams to strategize and implement a significant product roadmap.
Ideal Candidate Profile
Over 5 years of experience delivering web applications within extensive codebases with multiple contributors.
At least 2 years of experience leading a product engineering team of four or more engineers.
Proficiency in translating technical concepts for non-technical stakeholders through effective documentation and presentations.
Strong technical acumen to navigate the trade-offs involved in product engineering decisions.
A manager dedicated to fostering an inclusive culture that emphasizes psychological safety and technical excellence.
About the job
Squarespace is seeking an accomplished Engineering Team Manager to spearhead the Dublin division of our Help Experience team. Our mission is to empower the growth of our customers’ businesses through a cohesive support platform, while enhancing the operational efficiency of our Customer Operations division. Your contributions will directly impact over 500 advisors and 1 million customers who rely on our suite of support tools monthly.
In this pivotal role, you will partner with Product and Design leaders to steer the engineering team in executing technical enhancements across our application portfolio. You will oversee the development of new applications, augment existing features, and maintain strategic clarity with stakeholders in Engineering, Data, Product, and Customer Operations.
You will mentor engineers at various experience levels, articulate and implement technical strategies with cross-functional teams, and align our business objectives with customer needs as we expand our support platform into new markets and products.
This is a full-time hybrid position, requiring in-office presence three days a week at our Dublin office, while reporting to the Engineering Manager based in NYC.
About Squarespace
Squarespace is a leading platform that empowers individuals and businesses to create stunning websites and establish their online presence. With a focus on user experience and customer satisfaction, Squarespace combines design and technology to offer integrated solutions that drive business growth.
At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each member, affectionately known as a Klaviyo, brings to our vibrant workplace. We believe in providing every individual with a fair opportunity for success and value the unique experiences beyond traditional job qualifications. If you feel you closely align with this descr…
At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (as we refer to ourselves) contributes to our vibrant workplace. We believe in providing equitable opportunities for success and value the unique insights each individual brings beyond conventional job qualifications. If you find yourself closely aligned with this description, we encourage you to apply. To explore more about life at Klaviyo, visit klaviyo.com/careers and discover how we empower creators to shape their own futures.Team Overview:The Amplify Engineering team is responsible for developing internal tools, platforms, and AI-driven automation that enhance the productivity and scalability of our operations as Klaviyo continues to grow. We collaborate across various departments, including Sales, Marketing, Engineering & Product, Customer Service & Success, and Finance, to address real operational challenges with thoughtfully designed software solutions.Our projects encompass internal applications, third-party integrations, interactive dashboards, CMS integrations, and sophisticated AI systems that automate repetitive tasks, deliver timely information, and support better decision-making. We thrive on rapid feedback from our internal clients, enabling us to ship solutions quickly, learn swiftly, and witness the immediate effects of our contributions on deal acceleration, ticket resolution, and smoother product launches.This position is tailored for software engineers who are passionate about transforming real-world challenges into dependable, scalable solutions. The work you do will be highly visible, directly influencing how thousands of Klaviyos accomplish their daily tasks.How You’ll Make an Impact:The Amplify team is at the forefront of building the internal platforms, automation, and AI systems that drive our daily operations at Klaviyo. As a Software Engineer II on Amplify, you will:Design, develop, and maintain critical internal products and platforms, including web applications, APIs, data and event pipelines, and AI workflows that are essential for Sales, Marketing, Customer Service & Success, R&D, and Finance teams. You will take ownership of features and small-to-medium projects from inception through deployment and iterative improvement.
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Full-time|On-site|Dublin Airport, County Dublin, Ireland
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