Software Support Specialist I

FlywireBoston

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Strong analytical and problem-solving skillsExcellent verbal and written communication abilitiesExperience in a customer support role, preferably in softwareAbility to work collaboratively in a team environmentFamiliarity with CRM software is a plus

About the job

Flywire seeks a Software Support Specialist I based in Boston. This position centers on assisting clients with Flywire’s software, ensuring they can use its features effectively.

Role overview

The Software Support Specialist I works directly with customers, responding to questions and providing guidance on the company’s products. When technical issues arise, the specialist troubleshoots and resolves problems to support a smooth client experience.

Key responsibilities

Assist clients in using Flywire software efficiently
Address customer questions and concerns
Troubleshoot technical issues and resolve problems

Location

This role is based in Boston.

About Flywire

Flywire is a global payments company, transforming the way people pay for education, healthcare, and more. We are dedicated to making payments easier and more efficient for our customers, with innovative solutions and exceptional customer service.

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