Solution Architect/Project Manager (ServiceNow)

InetumLisbon

On-site Full-time

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Experience Level

Mid-Senior Level

Qualifications

4 to 6 years of experience in implementing ITSM platforms, ideally with ServiceNow. Demonstrated experience in the functional and technical design as well as the implementation of service-based information systems. Hands-on familiarity with ServiceNow modules (ITSM, Asset/CMDB, Request Management, Service Catalog). Knowledgeable in monitoring tools and their integration with ITSM platforms. Proficient in integrating other systems using REST/SOAP APIs, MID Server, JDBC, or comparable technologies. Experienced in managing IT projects utilizing both agile and traditional methodologies.

About the job

Objective:
Lead the design, implementation, and optimization of ServiceNow solutions tailored to meet business objectives, ensuring high technical standards and seamless integration within the monitoring ecosystem. Spearhead technical initiatives for digital transformation projects in IT service management.

Key Responsibilities:

Engage proactively in technology consulting projects, from pre-sales engagements through to final delivery.
Collaborate with business and IT stakeholders to identify, collect, and document both functional and technical requirements.
Architect technical solutions on ITSM platforms, with a strong preference for ServiceNow, including integrations with monitoring, incident, and performance management tools.
Convert business needs into detailed development specifications in line with ITIL best practices and ServiceNow guidelines.
Configure and develop fundamental components within ServiceNow.
Assist in the architectural design of ServiceNow solutions in partnership with the architecture team and other technical divisions.

About Inetum

Inetum stands as a premier European provider of digital services. Our dedicated team of 28,000 consultants and specialists is committed to creating a significant digital impact for enterprises, public sector organizations, and society at large. Our solutions are designed to enhance our clients' performance and drive innovation while contributing positively to the community. With a presence in 19 countries and a robust network of locations, Inetum collaborates with leading software publishers to tackle the challenges of digital transformation with agility and adaptability. Propelled by our growth ambitions, Inetum achieved impressive sales figures of 2.5 billion euros in 2023.

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