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Solutions Architect (Applied Engineering) - APAC

deepgramAPAC | Remote
Remote Full-time

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Experience Level

Experience

Qualifications

Proven experience in solutions architecture, particularly in voice AI technologies. Strong technical problem-solving skills and ability to engage with clients effectively. Experience with cloud APIs and on-premises software deployment. Ability to work collaboratively with cross-functional teams, including Product and Engineering. Excellent communication skills and a proactive approach to client engagement.

About the job

Deepgram stands at the forefront of the burgeoning Voice AI economy, offering cutting-edge real-time APIs for speech-to-text (STT) and text-to-speech (TTS) capabilities, as well as enabling the development of scalable production-grade voice agents. With over 200,000 developers and more than 1,300 organizations leveraging Deepgram's technology, including industry leaders like Twilio, Cloudflare, and Jack in the Box, our voice-native foundation models deliver unmatched accuracy, low latency, and cost efficiency. Supported by a recent Series C funding round led by top global investors, Deepgram has processed an impressive 50,000 years of audio and transcribed over 1 trillion words, making us the undisputed leader in voice technology.

Company Operating Rhythm

At Deepgram, we embody an AI-first philosophy, where the application and comfort with AI are integral to our innovation and performance metrics. All team members are encouraged to actively utilize and experiment with advanced AI tools, incorporating them into their daily workflows. We measure success by how effectively AI is leveraged to achieve results, and the creative application of the latest AI capabilities is crucial for success. Candidates should be eager to embrace new models and quickly adapt to changes, as we operate at the dynamic pace of AI development. This position may not suit those who prefer a structured and traditional 9-to-5 work environment.

The Opportunity

As Deepgram continues to expand across the APAC region, we are seeking a Solutions Architect to manage intricate post-sales engagements, guide clients through production phases, and enhance technical support within the area. You will engage throughout the complete customer lifecycle, focusing primarily on architecture, implementation, and Tier-3 technical issue resolution. This role also involves contributing to pre-sales validation requiring deep technical expertise, collaborating with Product and Engineering teams for feedback and roadmap development, and assisting in the maturation of our global operations.

About Applied Engineering at Deepgram

Applied Engineering merges technical proficiency with innovative solutions, fostering a collaborative environment that encourages personal and professional growth.

About deepgram

Deepgram is a pioneering platform in the Voice AI sector, enabling organizations to harness the power of real-time speech technologies. Our commitment to innovation and excellence has made us the preferred choice for industry leaders looking to integrate advanced voice capabilities into their products.

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