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Solutions Architect

Dialpad Inc.Pasig City, Metro Manila, Philippines
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in technical consulting and customer support. Strong problem-solving abilities and a passion for helping clients succeed. Excellent communication and interpersonal skills. Ability to work collaboratively within a team environment. Familiarity with AI technologies and customer communication platforms is a plus.

About the job

About Dialpad
Dialpad is an innovative AI-driven customer communications platform that is redefining how businesses engage with their customers. Over 50,000 organizations worldwide, such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to foster stronger customer relationships through real-time, AI-enhanced insights. Discover more at dialpad.com.

Join the Dialpad Team

At Dialpad, you will be part of a dynamic team dedicated to empowering our clients and their employees to achieve exceptional success. We value every conversation and are committed to enhancing each interaction with our platform's real-time insights and automation tools.

We embrace continuous improvement, encouraging all team members to utilize cutting-edge AI technologies to refine both our platform and their professional skills. We seek individuals who not only meet our rigorous standards but exceed them. Our ambitious goals require a team that excels at the highest level, embodying traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
As a Solutions Architect at Dialpad, you will play a vital role in ensuring our customers have a seamless onboarding experience from day one. Your problem-solving skills and genuine desire to assist will be critical as you guide clients through every stage of their journey with us. You will serve as a subject matter expert, offering technical consulting and support, ultimately delivering an unparalleled customer experience.

This position reports to the Manager of Solutions Architecture and requires availability to work US hours.

About Dialpad Inc.

Dialpad is at the forefront of revolutionizing customer communication through AI technology. With a strong portfolio of global clients, we are committed to enhancing customer interactions and driving business success.

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