About the job
At DigitalGenius (DG), we are dedicated to revolutionizing the online shopping experience. Our innovative approach combines conversational AI with robust integrations to ensure a seamless journey for customers.
Unlike conventional chatbots that often lead to frustration, our advanced e-commerce chatbot is designed to effectively address customer issues from start to finish. It proactively identifies carrier problems, conducts investigations, generates return labels, manages refunds, and facilitates replacements, all before the customer even realizes there was an issue.
We pride ourselves on collaborating with prestigious brands such as On, Holland & Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, and Huda Beauty, who share our vision.
Our team consists of passionate and inquisitive individuals who believe in the product we are creating and the mission behind it. Each member operates with autonomy and responsibility, but true success comes from our collective collaboration to make all the components work in harmony.
DigitalGenius is a place for those who are driven, curious, and ambitious. We excel by surpassing expectations, not out of obligation, but because we genuinely care.
As a Solutions Engineer at DigitalGenius, you will play a pivotal role in the post-sales phase, working closely with Product and Customer Success Managers (CSMs) to design, implement, and enhance AI-driven customer service solutions for our clients. You will take on technical ownership of customer implementations, ensuring that solutions are scalable, secure, and aligned with both business objectives and product capabilities.
