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Solutions Engineer at incident.io | London

incident.ioLondonNew
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Strong technical background with experience in software engineering or IT. Excellent communication skills with the ability to simplify complex concepts. Proven track record in customer-facing roles and successful project delivery. Familiarity with incident response tools and practices is a plus.

About the job

About incident.io

incident.io is the forefront of AI incident response platforms, dedicated to empowering teams to significantly decrease incident response times while enhancing reliability. Our comprehensive platform integrates on-call duties, incident response, AI-driven Site Reliability Engineering (SRE), and status updates, equipping teams with all the necessary tools to respond promptly, minimize downtime, and keep customers informed.

Since our inception in 2021, we have collaborated with over 1,500 companies, including Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, tens of thousands of professionals across Engineering, Product, and Support utilize incident.io to restore services rapidly, maintain alignment under pressure, and concentrate on building what truly matters.

We are a fast-growing and highly ambitious team that prioritizes our customers, product excellence, and innovative solutions. Having raised $100M from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, together with founders and executives from leading technology companies, we are poised for remarkable growth.

The Team

Our Solutions Engineering team acts as the vital link between our groundbreaking product and the unique requirements of our customers. As technical authorities with profound insights into incident.io's platform, they collaborate closely with our Account Executives to showcase the full capabilities of our solution.

This agile team excels at translating intricate technical concepts into clear business value, guiding potential clients through thorough product evaluations and crafting customized solutions. Whether leading proof of concepts, addressing complex integration inquiries, or providing essential market feedback to influence our product roadmap, our Solutions Engineers are pivotal in advancing intricate deals and ensuring customer satisfaction from the very first interaction.

What you’ll be doing:

  • Collaborate with sales teams to showcase the product capabilities.
  • Lead proof of concept initiatives tailored to customer needs.
  • Address and resolve technical inquiries and integration challenges.
  • Provide market feedback to refine product offerings.

About incident.io

incident.io is a pioneering platform revolutionizing incident response using AI technology. We are trusted by prominent companies worldwide to enhance their operational resilience and streamline incident management processes.

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