Solutions Engineer at incident.io | New York

incident.ioNew York

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Strong technical background, preferably in software engineering or related fields. Experience in customer-facing technical roles or solutions engineering. Ability to communicate complex technical concepts clearly to non-technical audiences. Proficiency in tools and technologies relevant to incident response and SRE. Exceptional problem-solving skills and attention to detail.

About the job

About incident.io

incident.io is the premier AI-powered incident response platform designed to empower teams to significantly minimize incident response times and enhance overall reliability. Our platform integrates on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates into a cohesive solution that equips teams to act swiftly, reduce service disruptions, and keep customers informed.

Since our launch in 2021, we have supported over 1,500 organizations, including Netflix, Airbnb, and Block, managing more than 500,000 incidents effectively. Every month, thousands of responders in Engineering, Product, and Support utilize incident.io to restore services more rapidly, maintain alignment under pressure, and focus on what truly matters.

We are a rapidly expanding, ambitious team that prioritizes our customers, product excellence, and a touch of magic in everything we create. With $100 million raised from Index Ventures, Insight Partners, and Point Nine, along with contributions from technology leaders, we are poised for growth.

The Team

Our Solutions Engineering team serves as the crucial link between our innovative offerings and the distinct needs of our clients. As technical specialists with profound knowledge of incident.io's platform, they collaborate closely with our Account Executives to showcase the comprehensive potential of our solutions.

This energetic team excels at transforming complex technical ideas into clear business value, guiding clients through extensive product evaluations and developing customized solutions. Whether leading proof of concepts, tackling complex integration inquiries, or providing essential market insights to inform our product strategy, our Solutions Engineers are vital in advancing intricate deals and ensuring customer satisfaction from the outset.

What You’ll Be Doing:

Collaborating with Account Executives to understand customer requirements.
Demonstrating the capabilities of our platform through tailored presentations.
Leading proof of concept initiatives to validate our solutions.
Addressing complex technical queries and integration challenges.
Providing valuable feedback to shape product development.

About incident.io

incident.io is at the forefront of revolutionizing incident response through AI technology. Our mission is to enable teams to manage incidents efficiently, providing a seamless experience that keeps businesses running smoothly.

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