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Experience Level
Manager
Qualifications
The ideal candidate will possess a strong technical background in engineering, excellent problem-solving skills, and the ability to communicate complex ideas effectively. A proven track record in managing teams and driving projects to successful completion is essential. Familiarity with software development processes and a customer-centric approach will be key to success in this role.
About the job
AfterShip is seeking a Solutions Engineering Manager based in Toronto. This leadership role centers on guiding a team dedicated to building solutions that address client needs while upholding product quality and performance.
What you will do
Manage and mentor a team of solutions engineers
Collaborate with other departments to deliver tailored solutions for clients
Gather and assess customer requirements to inform solution design
Provide technical support and direction to both team members and stakeholders
Prioritize and monitor product quality and performance throughout the solution lifecycle
About AfterShip
AfterShip is a leading provider of shipment tracking solutions, helping businesses enhance their customer experience through seamless logistics management. With a commitment to innovation and excellence, we empower companies to achieve their operational goals efficiently.
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About FaireFaire is a pioneering online wholesale marketplace rooted in the belief that the future is local. Independent retailers worldwide are achieving greater revenues than Walmart and Amazon combined, yet they often face challenges due to their smaller scale. At Faire, we harness the power of technology, data analytics, and machine learning to bridge the gap for this vibrant community of global entrepreneurs. Imagine your favorite local boutique—our platform empowers them to discover and offer the finest products from around the globe in their stores. We are dedicated to providing the right tools and insights to ensure that small businesses can effectively compete with large retail and e-commerce giants.By fostering the growth of independent businesses, Faire is creating a positive economic impact in communities around the world. We are on the lookout for smart, resourceful, and passionate individuals who want to contribute to the shop local movement. If you share our belief in community, we invite you to join us.About this Role:Our engineering team is responsible for the software that drives our marketplace. We are seeking an experienced leader to guide teams focused on enhancing core customer experiences. Our clients rely on Faire to manage and operate their wholesale businesses throughout the customer journey—from product listings to marketing initiatives like promotions and emails, to processing wholesale orders and ensuring fulfillment.We prioritize sound engineering practices and strive to create secure, tested, maintainable, and scalable software that can accommodate millions of users. Our approach involves building minimum viable products, deploying updates multiple times a day, conducting A/B tests on customer-facing changes, analyzing data, and iterating for improvements.Moreover, we are committed to accelerating the integration of AI into our engineering workflows—utilizing AI for everything from basic coding assistance to refining review processes, informing architectural designs, and enhancing system monitoring. We are enthusiastic about this vision and are looking for Engineering Managers to collaborate with us in this endeavor, making AI a key enabler to boost our development speed and system quality.
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At Shakepay, we are dedicated to leading the charge into the bitcoin golden age. Our goal is to transform financial services to ensure that every Canadian receives their fair shake.Our vibrant culture thrives on meaningful work, collaborative success, and celebrating achievements. If you are passionate about personal growth, rapid execution, and sharing innovative ideas with a team of like-minded individuals, we invite you to join us in building something remarkable!About ShakepaySince our inception in 2015, we have developed the Shakepay app to facilitate fast, easy, and secure bitcoin transactions. In 2022, we introduced the Shakepay Card, enabling users to earn bitcoin rewards while shopping. Currently, over 1.5 million Canadians trust Shakepay to enhance their bitcoin savings and gain control over their financial future.We operate under regulations across all Canadian provinces and territories and are supported by prominent venture capitalists with funding totaling $44 million. Our community is passionate, loyal, and continuously expanding, and we are seeking individuals eager to contribute to a truly exceptional venture.About the Platform TeamThe Platform team empowers engineering teams at Shakepay by equipping them with the essential tools, infrastructure, and best practices needed for autonomy, productivity, and reliability. As the Platform Engineering Manager, your role will involve ensuring a harmonious balance between rapid delivery and operational excellence.About the RoleWe are in search of an Engineering Manager to lead and develop a team of platform engineers with a focus on Infrastructure, DevOps, and developer experience.This position entails people leadership, providing technical guidance, and overseeing delivery on platform initiatives that influence every engineering team within Shakepay. You will collaborate closely with engineers, engineering leaders, security, and compliance teams, leading by example and remaining hands-on where necessary to drive technical decisions, facilitate delivery, and ensure our platform evolves alongside both developer and business requirements.While you don’t need to be an expert in every area, possessing sufficient technical strength to set direction, question assumptions, and make informed trade-offs across DevOps, infrastructure, and reliability is crucial.What You’ll Be DoingLead, mentor, and expand a team of platform engineers across Infrastructure, DevOps, and Developer Experience.Establish technical direction for platform architecture and guarantee the execution of the roadmap.Balance immediate delivery with long-term investments in tooling, infrastructure, and reliability.Oversee cloud infrastructure, deployment pipelines, and operational tools within a regulated environment....
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