Qualifications
Responsibilities: Lead recruitment, scheduling, performance evaluation, and personnel management, addressing issues like absenteeism and turnover. Oversee staff onboarding, training, quality assurance, and the development of standard operating procedures (SOPs). Generate regular and ad-hoc business reports as per client specifications. Facilitate operational process enhancements, identifying workflow challenges and implementing improvement strategies. Maintain regular communication with clients to ensure timely resolution of issues, aligning GSOC Operators and Shift Leaders with strategic objectives. Provide hands-on support for GSOC operations as needed. Qualifications: A college degree or a minimum of 2 years of experience in a GSOC environment, particularly in program management or supervisory roles. Strong proficiency in office software and exceptional technical writing skills. Experience in data analytics with a problem-solving mindset. Adept at understanding and addressing client needs. Capability to develop and manage programs, prioritize tasks, and track key performance indicators (KPIs). Familiarity with global risk event monitoring, open-source intelligence (OSINT), security systems, and incident response protocols. Outstanding verbal and written communication skills.
About the job
Join our EMEA Global Security Operations Center (GSOC) team in Dublin, where we operate as a vital part of a cohesive global security strategy. Our GSOC is dedicated to safeguarding the personnel, assets, and reputation of Control Risks. Your role will encompass:
(1) Proactive monitoring and assessment of security operations across all company locations, responding to security alarms and global events with implications for our stakeholders.
(2) Efficiently managing incident responses, including escalation procedures and detailed documentation.
(3) Providing vital administrative support for daily operational needs.
(4) Assisting enterprise teams with data analysis.
The GSOC operates 24/7 to identify, mitigate, and escalate any physical risks that may threaten our organization. We aim to recognize and manage potential threats early, minimizing any associated risks. This role is essential in delivering qualified personnel to serve as Operators and Supervisors within our Dublin GSOC.
About Control Risks
Control Risks is a leading global risk management consultancy, dedicated to helping organizations manage risk and uncertainty. Our EMEA GSOC operates at the forefront of security operations, providing critical support to our clients in a dynamic global landscape.
