Staff Product Designer, Go-to-Market AI

HubSpotLondon, United Kingdom

On-site Full-time

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Qualifications

Proven experience as a Product Designer, with a strong portfolio showcasing your work. Proficiency in design tools (Figma, Sketch, Adobe Creative Suite). Strong understanding of user-centered design principles and methodologies. Excellent communication and collaboration skills. Ability to think strategically and influence cross-functional teams. Experience in designing AI-driven solutions is a plus. Familiarity with agile development processes.

About the job

POS-29684

Location: Ireland or UK - Remote, Flex, or Office

Join HubSpot’s Innovative Design Team

At HubSpot, our Flywheel Product Line is dedicated to accelerating growth through AI, enhancing our customer service and streamlining the operations of our Go-to-Market (GTM) teams. Our initiatives are focused on three pivotal areas:

AI Concierge Development: We are crafting an AI-powered concierge that engages customers throughout their journey, resolving support issues, identifying objectives, and maximizing HubSpot's features. This autonomous AI agent will address needs, guide users to advanced capabilities, respond to inquiries, and propose upgrades through various formats: chat, voice, and real-time AI-generated video. This presents a unique design challenge, integrating diverse use cases and interfaces, a feat few have accomplished successfully.
AI-First Tools for GTM Teams: We aim to revolutionize the productivity of HubSpot’s GTM teams (support, sales, customer success) by minimizing administrative tasks, empowering managers with coaching tools, and enabling reps to target high-value leads effectively. Your design decisions here will directly correlate with significant revenue impacts on a multi-billion dollar scale.
Support for Global Partners: We are creating tailored experiences for HubSpot’s partner network, agencies and consultancies that drive over $1 billion in revenue annually by selling and implementing HubSpot solutions. We are developing agentic AI experiences for these partners while equipping them with unique HubSpot tools to enhance their operational efficiency and growth.

As a Senior Product Designer, you will not be confined to a single team or project. Instead, you will influence the product line at a strategic level, working 3-12 months ahead of delivery, exploring opportunities, prototyping innovative ideas, and crafting narratives that resonate with leaders across R&D and GTM.

This role emphasizes vision, strategy, and large-scale influence, positioning you at the forefront of applied AI innovation while shaping the future of a $30 billion company.

Why Choose Flywheel?

Join us for an unparalleled career opportunity to:

Shape the future of applied AI by tackling complex problems that challenge the status quo.

About HubSpot

HubSpot is a leading growth platform that provides software, services, and support to help companies grow better. Our innovative approach combines advanced technology with a customer-centric philosophy, driving exceptional results across various sectors. Join our talented team to impact the future of customer engagement and operational efficiency at scale.

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