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Experience Level
Experience
Qualifications
Bachelor's degree in Computer Science or a related field. Over 5 years of relevant experience in a technical support role.
About the job
At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.
Our Support team leverages extensive technical expertise to craft tailored solutions that align with our clients' objectives, empowering them to overcome significant business challenges through the optimal utilization of our offerings.
As a trusted advisor to our clients, you will be relied upon to deliver timely and precise solutions to their technical issues.
About Sumerge
Sumerge is a leading technology services company that specializes in delivering innovative solutions that drive business success. Our commitment to excellence in technical support sets us apart, ensuring our clients achieve their fullest potential through our advanced technology offerings.
We are seeking a highly skilled Senior Application Support Engineer to provide exceptional technical support for complex application issues, ensuring seamless business operations.Deliver advanced technical support for intricate application challenges, guaranteeing quick resolutions to minimize business disruptions.Thoroughly analyze and troubleshoot both fun…
Join our dynamic team at Blabs as an innovative and technically adept Application Support Engineer. In this pivotal role, you will ensure the smooth operation of essential business applications while enhancing system stability and providing swift resolution to issues affecting our retail operations, including but not limited to POS, ERP, Fintech, and supply chain systems.Key Responsibilities:Deliver L1 and L2 support for mission-critical retail applications, encompassing POS, ERP, inventory, Fintech, and e-commerce platforms.Investigate, troubleshoot, and resolve application-related issues to minimize operational disruptions.Collaborate with IT and business users to identify root causes and implement effective solutions.Assist in the deployment of application updates, testing, conducting UAT, and supporting go-live initiatives.Document solutions and maintain a comprehensive knowledge base to facilitate ongoing operations.Support data integration and flow across systems (e.g., POS, ERP, CRM).Conduct regular system health checks, monitor logs, and uphold system performance standards.Provide end-user training and support, creating training materials as necessary.
Contract|Hybrid|6th of October City, Giza Governorate, Egypt
About Us:Xenon7 collaborates with top-tier enterprises and innovative startups on transformative projects that harness cutting-edge technologies across various IT sectors, including Data, Web, Infrastructure, and AI. Our proficiency in developing IT solutions and providing on-demand resources empowers us to partner with clients in driving innovation and achieving business growth. We are dedicated to delivering impactful solutions that address today's complex challenges, whether we're empowering global organizations or partnering with pioneering startups.About the Client:Become a part of one of Egypt's leading financial institutions, celebrated for its comprehensive range of banking services such as Institutional Banking, Personal Banking, and Islamic Banking. With a vast network exceeding 50 branches and correspondents globally, they cater to a diverse clientele. As they embark on a digital and infrastructure transformation journey, the bank is expanding its core banking support teams to guarantee 24/7 system reliability, performance, and innovation.Role Overview:We are seeking a Senior T24 Application Support Engineer with a minimum of 5 years of hands-on experience in supporting the Temenos T24 core banking system in live environments. The ideal candidate will possess strong expertise across key modules such as AA, FT, LD, and others, along with proficiency in both functional troubleshooting and technical analysis (COB, Enquiries, OFS, jBASE). Key responsibilities include resolving critical incidents, supporting daily operations, and ensuring system stability across all environments.This position is a hybrid role (1–3 days onsite/week) based in New Cairo, offering USD-based compensation and a 1-year contract through Xenon7. ResponsibilitiesProvide Level 2/3 production support for Temenos T24 and related integrations.Monitor COB (Close of Business), batch operations, and system health checks.Analyze and troubleshoot functional and technical issues in T24 modules (AA, FT, LD, MM, etc.).Collaborate with business teams to understand user issues and provide resolution or escalation.Investigate and debug jBASE/InfoBasic code, OFS messages, and performance logs.Log and manage incidents in ITSM systems (ServiceNow, Remedy, etc.).Coordinate with Temenos and third-party vendors for patching, hotfixes, and issue resolution.Participate in DR drills, COB testing, patch deployments, and environment refreshes.Analyze recurring issues, identify root causes, and implement preventive measures.Maintain documentation for incident resolutions and support procedures.
Full-time|On-site|6th of October City, Giza Governorate, Egypt
Join our dynamic team as a Technical Support / Application Support Specialist at Sarmad, where your expertise will contribute to enhancing customer satisfaction and operational efficiency. In this pivotal role, you will be responsible for managing technical support tickets, ensuring prompt resolution or escalation of issues, monitoring system performance, and managing incident responses in accordance with our organizational service-level agreements. The ideal candidate will possess exceptional problem-solving abilities, experience in application development and troubleshooting, and a collaborative spirit to work effectively with internal teams.Key ResponsibilitiesTicket ManagementReceive and analyze technical support tickets from customers, providing timely responses.Deliver first-level troubleshooting, solutions, or guidance to resolve issues.Accurately categorize, prioritize, and document tickets within the support system.Escalate complex or unresolved issues to the relevant technical or development teams.Incident ManagementAct as the initial point of contact during system incidents or outages.Coordinate incident responses, including triaging, escalation, and communication with stakeholders.Ensure incidents are resolved within agreed SLAs, documenting root causes and resolution steps.System MonitoringUtilize monitoring tools like New Relic and Grafana to oversee application and system availability.Proactively identify performance issues, errors, or potential outages.Respond to system alerts, initiating corrective actions or escalating as necessary.Application Troubleshooting & SupportApply application development and debugging knowledge to resolve technical issues.Collaborate with developers to analyze logs, code, and APIs to identify root causes.Assist with integration-related challenges, offering recommendations for enhancements.Collaboration & CommunicationWork closely with internal teams (infrastructure, development, QA, DevOps) to resolve escalated issues.Communicate updates to customers and stakeholders clearly and promptly.Provide insights for continuous improvement of applications and services to relevant teams.Documentation & ReportingMaintain comprehensive records of incidents, tickets, and resolutions.Contribute to knowledge base articles, troubleshooting guides, and FAQs.Prepare regular reports on ticket trends, recurring issues, and system performance.Develop Root Cause Analysis (RCA) for future incidents.
Full-time|On-site|New Cairo City, Cairo Governorate, Egypt
Join our dynamic team as a Senior Banking Application Support Specialist. In this role, you will leverage your expertise to provide exceptional support for banking applications, ensuring seamless operations and user satisfaction. Your responsibilities will include troubleshooting technical issues, coordinating with development teams, and implementing solutions to enhance application performance.
Role OverviewThe Application Support Lead plays a crucial role in maintaining the stability, reliability, and performance of vital trade and customs systems. This position supervises Level 1 and Level 2 support operations, manages incidents and problems following ITIL standards, and collaborates closely with development, DevOps, infrastructure, and security teams to ensure ongoing service availability while adhering to organizational and regulatory requirements.Key Responsibilities1. Application Support & OperationsDirect end-to-end support operations for the application, ensuring maximum uptime and adherence to SLAs.Coordinate with development, infrastructure, and database teams to manage and resolve Level 2 and Level 3 incidents.Utilize enterprise monitoring tools to oversee system health, performance, and critical transaction flows.2. Team Leadership & MentorshipLead, mentor, and guide the application support team to deliver high-quality service.Delegate responsibilities, manage shift schedules, and ensure sufficient coverage for essential operations.Foster a culture of knowledge sharing, problem-solving, and continuous learning.Encourage proactive identification of issues, timely escalation, and effective cross-team communication.3. Incident & Problem ManagementOversee the logging, classification, prioritization, and resolution of incidents according to ITIL best practices.Conduct root-cause analysis (RCA) for recurring issues and recommend preventive measures.Prepare incident, performance, and availability reports for management and stakeholders.4. Change & Release CoordinationCollaborate with development, QA, and DevOps teams to plan and deploy patches, enhancements, and releases.Ensure that changes are thoroughly tested, documented, and communicated prior to production deployment.Support deployment readiness, rollback planning, and post-deployment validation.5. Compliance & SecurityWork with the information security team to evaluate vulnerabilities and implement remediation.Maintain audit logs, documentation, and compliance with both regulatory and internal standards.6. Stakeholder & Communication ManagementProvide regular updates on system status, incident resolutions, and upcoming maintenance.Coordinate with business and operational units to ensure uninterrupted service delivery.7. Knowledge Management & TrainingCreate and maintain user manuals, troubleshooting guides, FAQs, and knowledge base materials.Deliver training sessions for staff to enhance their skills and knowledge.
Full-time|On-site|Nasr City, Al Manteqah Al Oula, Egypt
Key Responsibilities:Acquire knowledge, create, develop, configure, and initiate hardware and software for PLC and SCADA systems.Design, engineer, and validate industrial automation systems, including communication networks for local and remote control, as well as HMI/visualization tools for effective monitoring and control.Configure and integrate SCADA systems within industrial plants or substations to facilitate monitoring and control operations.Assist in drafting project statements of work, encompassing technical and commercial terms, defining project scope, recognizing constraints, managing customer expectations, and identifying major risks.Prepare technical and commercial proposals by comprehending and interpreting customer specifications and drawings.Engage in the technical execution of projects, ensuring adherence to all project technical requirements.Design and optimize solutions, develop software applications, hardware designs, and project documentation as per assigned tasks.Design and conduct quality tests, execute Factory Acceptance Tests, and perform site commissioning alongside customers.Develop and deliver training for both software and hardware solutions utilized in projects, in-person or via webinars.Be open to travel, including international assignments to job sites.Adhere to internal processes and methods throughout all activities.
Full-time|On-site|New Cairo City, Cairo Governorate, Egypt
About Us:Xenon7 collaborates with top-tier enterprises and pioneering startups on groundbreaking projects that utilize state-of-the-art technologies across multiple IT domains, including Data, Web, Infrastructure, AI, and more. Our proficiency in IT solutions and resource management enables us to engage with clients on transformative projects that foster innovation and business development. Whether we are empowering global corporations or partnering with avant-garde startups, our commitment is to deliver sophisticated and impactful solutions to tackle today’s intricate challenges.About the Client:Become part of one of Egypt’s leading financial institutions, celebrated for its comprehensive range of banking services, encompassing Institutional Banking, Personal Banking, and Islamic Banking. With an expansive global footprint through over 50 branches and partners, we cater to a diverse and evolving clientele. As we initiate an innovative digital transformation journey, we are dedicated to harnessing cutting-edge technologies to create a modern data architecture that will enhance our performance and service delivery.Role Overview:We are in search of a highly proficient Application Tech Support Team Lead to manage application support operations and coordinate integrations with third-party systems and payment gateways. In this role, you will lead a team of application support engineers, guarantee application stability, and leverage your C#/.NET development skills to troubleshoot, enhance, and maintain essential banking systems. This position is designed for a technically adept, proactive problem solver.Key Responsibilities:Lead the application technical support team to guarantee exceptional service delivery.Troubleshoot and resolve application-related incidents, including integrations with payment gateways and third-party services.Work collaboratively with development teams to implement fixes, enhancements, and upgrades.Assess system performance and proactively suggest improvements.Ensure thorough documentation, reporting, and knowledge sharing within the team.Mentor junior team members and promote best practices in application support.
Full-time|On-site|Nasr City, Al Manteqah Al Oula, Egypt
Role Overview Advansys-IS is hiring an Application Design Engineer in Nasr City, Al Manteqah Al Oula, Egypt. This position focuses on designing and developing applications that support the company's systems and business needs. What You Will Do Design and develop applications that meet technical and business requirements Contribute expertise to build efficient, reliable systems Collaborate with colleagues to create solutions that improve processes and performance Location This role is based in Nasr City, Al Manteqah Al Oula, Egypt.
Full-time|On-site|Nasr City, Al Manteqah Al Oula, Egypt
Key Responsibilities: System Design & Implementation: Innovatively design, configure, implement, and maintain Emerson DeltaV systems for advanced process automation projects. System Integration & Customization: Execute system integration, programming, and customization tailored to project specifications for optimized system performance. System Testing & Commissioning: Conduct comprehensive system testing, including Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and provide commissioning and on-site support. Troubleshooting & Issue Resolution: Diagnose and resolve control system and instrumentation issues, ensuring uninterrupted plant operations. Cross-Functional Collaboration: Collaborate effectively with cross-functional teams (process, electrical, mechanical) to ensure holistic system integration. Compliance & Safety: Uphold rigorous compliance with industry standards, safety regulations, and quality assurance guidelines across all systems. Technical Documentation: Develop and maintain detailed technical documentation, encompassing system designs, configurations, and user manuals. Training & Support: Deliver ongoing technical support and training to operational and maintenance personnel within the plant.
Advansys is a forward-thinking solutions provider dedicated to delivering innovative, modular, and sustainable technology solutions designed to optimize operations, enhance customer experiences, and facilitate business modernization. With a team of over 400 adept engineers, we cater to more than 100 enterprise clients across 14 nations. Our expertise spans a diverse range of premium services, including Business Automation, Industrial Digitization, Low-Code Development, Cloud Services, Warehouse Automation, and Strategic Outsourcing.Established in 2014, Advansys operates under the umbrella of the INTRO Group, a private conglomerate founded in 1980 with investments across various sectors, including oil and gas, real estate, specialized engineering, financial investments, food, and manufacturing.Job Responsibilities:Provide technical assistance for RAID systems, addressing issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.Monitor system performance and proactively pinpoint areas for optimization in data pipelines, SQL queries, and Spark jobs.Troubleshoot data system issues, including Spark jobs, Hive DB, and SQL/PLSQL processes to ensure minimal downtime.Collaborate with development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.Conduct root cause analysis for recurring issues and offer long-term solutions.Assist in the integration of data, ETL processes, and workflows, ensuring efficiency across systems.Automate common support tasks using Python scripting and SQL automation.Manage and troubleshoot issues related to distributed data processing platforms like Apache Spark, ensuring all data jobs function correctly.Document incidents, troubleshooting steps, and solutions to create a knowledge base for internal teams.Collaborate with cross-functional teams, including Data Engineers, Analysts, and Developers, to deliver timely and effective support.Assist with deployments and system upgrades to minimize disruptions to ongoing operations.
Role overview The TechOps & Support Engineer at Sumerge plays a key part in maintaining technical operations for the company’s platforms. This role centers on supporting day-to-day system functionality and ensuring smooth performance across all technical environments. What you will do Oversee daily technical operations and manage system integrations Collaborate with cross-functional teams to troubleshoot issues Identify areas for operational improvement and help implement better practices Contribute to the reliability and consistent performance of Sumerge’s platforms Location This position is based in Cairo, Cairo Governorate, Egypt.
At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.Our Support team leverages extensive technical expertise to craft tailored solutions that align with our clients' objectives, empowering them to overcome significant business challenges through the optimal utilization of our offerings.As a trusted advisor to our clients, you will be relied upon to deliver timely and precise solutions to their technical issues.
Full-time|On-site|New Cairo City, Cairo Governorate, Egypt
As a Level 1 Support Engineer at ZainTech, you will play a crucial role in delivering exceptional first-line technical support to our customers and internal teams. Your primary responsibility will be to troubleshoot and resolve basic technical issues related to networking, operating systems, applications, and cloud environments. You will act as the first point of contact for all technical incidents and service requests, ensuring timely resolution or escalation according to our established service level agreements.In this structured support environment, you will work closely with Level 2 and Level 3 teams to escalate more complex issues, while maintaining thorough documentation and upholding high standards of customer service. Your contributions will be key in ensuring system stability, fostering knowledge sharing, and driving continuous service improvement.Key Responsibilities:Deliver first-level technical support to customers via phone, email, and ticketing systems.Diagnose and resolve technical issues related to networking, Windows OS, mail clients, and various applications.Understand basic networking concepts such as DNS, DHCP, Gateway, and VPN.Employ subnetting knowledge to troubleshoot and resolve network issues.Utilize domain concepts and Active Directory to support user account and access management.Install, configure, and manage applications to ensure an optimal user experience.Possess a foundational understanding of cloud computing and the underlying physical infrastructure.Leverage VMware solutions, including vSphere and vCenter, to effectively address customer inquiries.Exhibit strong leadership in managing technically challenging customer situations.Communicate effectively and professionally with customers, both verbally and in writing.Showcase excellent analytical skills to identify root causes and implement timely solutions.Collaborate with L2/L3 support and development teams to resolve complex issues.Apply logical and critical thinking to analyze problems and suggest innovative solutions.Demonstrate enthusiasm for technology and customer support, staying abreast of industry trends.
Envision Employment Solutions is on the lookout for a skilled Data Operations and Support Engineer to join our esteemed partner, a renowned global leader in IT Services and Consulting.Job SummaryThe Data Operations and Support Engineer will play a crucial role in ensuring the seamless operation and support of enterprise data platforms and integrations. This includes monitoring, troubleshooting, and maintaining production workflows across various systems such as SAP PO, Informatica, and Cloudera, while upholding data integrity and ensuring timely issue resolution.Key ResponsibilitiesOversee the end-to-end implementation of data strategies to support enterprise data management functions.Utilize supporting tools and logs to identify and present root causes of data issues across different functions.Manage the processes of production data operations, deployments, documentation, and data population to ensure compliance with corporate data management standards.Collaborate closely with data functions to ensure all support processes adhere to bank policies, internal controls, data protection legislation, and relevant industry standards.Identify opportunities for process efficiency and improvement, proposing and implementing data automation initiatives.Foster strong collaborative relationships with internal stakeholders, subject matter experts, clients, and vendors.Implement and oversee data backup, restore, and archiving solutions.Ensure data availability throughout its lifecycle.Monitor and manage the performance of data solutions, layers, and transactions.Align database standards from DBA to data support requirements across management layers.Support new data products and participate in new project initiatives.
Full-time|On-site|Nasr City, Al Manteqah Al Oula, Egypt
Job OverviewWe are seeking a talented DCS Application Design Engineer with over 3 years of practical experience in Honeywell DCS systems, specifically Experion PKS or TDC 3000. In this role, you will play a crucial part in designing, configuring, and supporting advanced control systems while enhancing your skills in process industry automation.Key ResponsibilitiesAssist in the design and configuration of Honeywell DCS solutions, encompassing control logic and HMI graphics.Support system maintenance, upgrades, and troubleshooting under the guidance of senior engineers.Participate in commissioning, Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and startup activities.Develop and revise control narratives, P&IDs, and alarm management strategies.Collaborate with senior engineers, operations teams, and clients to implement effective solutions.Contribute to ongoing improvement initiatives while adhering to safety and quality standards.
Full-time|On-site|6th of October City, Giza Governorate, Egypt
Advansys is a forward-thinking solutions provider dedicated to offering intelligent, modular, and sustainable technology solutions that optimize operations, elevate customer experiences, and propel business modernization. With a talented team of over 400 engineers, we proudly serve over 100 enterprise clients across 14 countries. Our expertise spans a diverse range of premium services, including Business Automation, Industrial Digitization, Low-Code Development, Cloud Services, Warehouse Automation, and Strategic Outsourcing.Established in 2014, Advansys is a key member of the INTRO Group, a private conglomerate founded in 1980, with extensive investments across various sectors including oil and gas, real estate, specialized engineering, financial investment, food, and manufacturing.We are currently seeking a knowledgeable RAID Support Engineer to oversee and troubleshoot our data management systems. In this pivotal role, you will address complex SQL & PL/SQL challenges, enhance the performance of Apache Spark jobs, manage and monitor Hive DB, and assist in Python-based automation and scripting. You will collaborate with internal teams to guarantee system availability, reliability, and peak performance.Key Responsibilities:Troubleshoot and resolve technical issues related to RAID systems, focusing on SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.Monitor system performance and proactively seek optimization opportunities in data pipelines, SQL queries, and Spark jobs.Conduct troubleshooting for data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, to ensure minimal downtime.Collaborate with development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.Perform root cause analysis on recurring issues and develop long-term solutions.Support data integrations, ETL processes, and workflows, ensuring they operate efficiently across systems.Assist in automating routine support tasks using Python scripting and SQL automation.Manage and troubleshoot challenges with distributed data processing platforms like Apache Spark, ensuring data jobs perform as expected.Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal use.Collaborate with cross-functional teams, including Data Engineers, Analysts, and Developers, to deliver timely and effective support.Assist with system deployments and upgrades, ensuring minimal disruption to ongoing operations.
Sumerge is looking for a Senior Staff Technical Operations & Support Engineer based in Cairo. This position centers on managing technical operations and providing reliable support for clients. Role overview The Senior Staff Technical Operations & Support Engineer takes a lead role in maintaining and improving operational processes. Daily work involves collaborating with colleagues across different teams to address challenges and find ways to increase efficiency. Key responsibilities Oversee and optimize technical operations Deliver responsive support to clients Work with cross-functional teams to improve workflows and implement solutions Collaboration This role works closely with other departments to ensure that operational goals align with client needs and company objectives.
Join Incorta, a cutting-edge data analytics and business intelligence platform, revolutionizing the way businesses derive value from their transactional data. Our innovative solution drastically reduces project implementation time, enhances query performance, and provides a singular source of truth for diverse workloads including analytics and machine learning. With a remarkable 90% customer retention rate, our cloud-based service caters to organizations of all sizes, delivering unmatched agility and cost-effectiveness in the analytics landscape.As a Senior Customer Support Engineer, you will play a pivotal role in delivering exceptional post-sales support to our diverse customer base, acting as a champion for their needs. Your responsibilities will encompass resolving non-technical inquiries through various communication channels, alongside addressing technical queries related to our Electronic Support Services. You will also collaborate with fellow Support Engineers to troubleshoot intricate issues and contribute to enhancing our Knowledge Base and user community.We are on the lookout for a motivated, data-driven Support Engineer who is dedicated to delivering an outstanding customer experience and fostering team collaboration. Your contributions will help us achieve our vision of creating the best customer experience globally!
Join our dynamic team at Anas Technologies as a Web Application Developer. In this exciting role, you will leverage your expertise to design, develop, and maintain innovative web applications that enhance user experience and drive business success.
