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Experience Level
Experience
Qualifications
Bachelor's degree in Computer Science or a related field. Over 5 years of relevant experience in a technical support role.
About the job
At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.
Our Support team leverages extensive technical expertise to craft tailored solutions that align with our clients' objectives, empowering them to overcome significant business challenges through the optimal utilization of our offerings.
As a trusted advisor to our clients, you will be relied upon to deliver timely and precise solutions to their technical issues.
About Sumerge
Sumerge is a leading technology services company that specializes in delivering innovative solutions that drive business success. Our commitment to excellence in technical support sets us apart, ensuring our clients achieve their fullest potential through our advanced technology offerings.
At Sumerge, our Platform Engineering team plays a pivotal role in driving operational excellence by creating resilient infrastructure and integrating advanced DevOps tools for a variety of projects and client environments. Our experts focus on deploying and managing container orchestration platforms such as Kubernetes and Redhat OpenShift, as well as configu…
Sumerge is looking for a Platform Engineer based in Cairo. This role centers on building and supporting the company’s platform infrastructure, with a strong emphasis on system performance and service reliability. Key responsibilities Design and maintain the platform infrastructure that supports Sumerge’s services Work to optimize system performance for efficiency and stability Help ensure the reliability of services across the organization Location This position is located in Cairo, Cairo Governorate, Egypt.
Join our dynamic team at Speechify as a Software Engineer, Platform in the vibrant city of Cairo. In this role, you will contribute to the design, development, and enhancement of our innovative platform that helps users engage with content in a new way. We are looking for a passionate engineer who thrives in a fast-paced environment and is eager to solve complex problems with cutting-edge technologies.
Job OverviewAs the Lead Azure Platform Engineer, you will guide your teams in designing, developing, and managing robust platforms utilizing Azure services while ensuring adherence to best practices for scalability, reliability, and security.Your responsibilities will include designing and deploying both Windows and Linux servers, implementing infrastructure as code, and embracing modern DevSecOps practices. You will also leverage configuration management tools to automate the deployment and configuration of third-party software products.In addition to orchestrating Container environments, you will be expected to mentor fellow platform engineers, fostering skills development and promoting best practices within the team. Performance metrics will be taken against industry standards to ensure excellence.Your role will also involve conducting peer code reviews to maintain high standards of code quality and structure. You'll have the opportunity to lead a community of engineers to facilitate mutual learning and continuous improvement.
Job OverviewJoin our dynamic team as a Lead Platform Engineer specializing in AWS services. You will spearhead the design, development, and maintenance of robust platforms while ensuring adherence to industry best practices for scalability, reliability, and security.Your role involves designing and deploying both Windows and Linux servers, utilizing infrastructure as code and modern DevSecOps methodologies. You will leverage configuration management tools to automate the deployment and configuration of third-party software products.As a leader, you will oversee the design, deployment, and management of container orchestration environments and solutions. You will mentor and guide other platform engineers, helping them refine their skills and enhance team performance in alignment with industry benchmarks.You will engage in peer code reviews, ensuring high standards of quality, structure, and maintainability. By fostering a community of engineers, you will promote continuous learning and improvement in our practices.
Job DescriptionAs a Lead AWS Platform Engineer, you will spearhead your teams in the design, development, and maintenance of robust platforms leveraging AWS services. Your role will emphasize best practices for scalability, reliability, and security.In this capacity, you will:Architect and deploy both Windows and Linux servers utilizing Infrastructure as Code methodologies and contemporary DevSecOps practices.Utilize configuration management tools to streamline the deployment and configuration of third-party software products.Design, deploy, and manage Container Orchestration environments through Infrastructure as Code principles and modern DevSecOps practices.Oversee the design, deployment, and maintenance of container-based solutions.Lead a team of platform engineers, offering mentorship and guidance to facilitate skill enhancement.Assess team performance against established industry benchmarks.Conduct peer reviews of code to ensure it meets high standards of quality, structure, and maintainability.Foster a collaborative community among engineers to promote shared learning and continuous improvement.
Sumerge is looking for a Staff Infrastructure Engineer in Cairo to design, implement, and maintain infrastructure systems that support software development. This position focuses on building and improving the foundation that keeps platforms reliable and secure. Role overview This role centers on shaping infrastructure solutions that enable high-quality software delivery. The Staff Infrastructure Engineer will work closely with colleagues from different teams to ensure systems are efficient, scalable, and secure. What you will do Design and implement infrastructure systems to support software projects Maintain and optimize performance of existing infrastructure Enhance security measures across platforms Collaborate with cross-functional teams to deliver solutions that meet client needs Requirements Experience in infrastructure engineering, including system design and maintenance Strong focus on performance optimization and security Ability to work with teams from different disciplines
Join Our Team as a Senior AWS Platform Engineer!Are you a talented engineer with a passion for cloud technologies? We’re seeking an experienced Senior AWS Platform Engineer to develop and maintain robust platforms utilizing AWS services, with a focus on best practices in scalability, reliability, and security.Design and implement platforms using AWS services to ensure optimal performance and security.Deploy and configure Windows and Linux servers using Infrastructure as Code and modern DevSecOps methodologies.Automate deployment and configuration of third-party software with configuration management tools.Manage and maintain Container Orchestration environments through Infrastructure as Code.Collaborate with fellow platform engineers, offering mentorship and guidance to junior team members.Conduct thorough code reviews to uphold high standards of quality and maintainability.Engage with a community of engineers to foster continuous improvement and knowledge sharing.
Join Integrant as a Lead AI Platform Engineer and be a pivotal force in revolutionizing our AI capabilities.The Lead AI Platform Engineer will be instrumental in integrating AI workloads with robust production-grade infrastructure, focusing on leveraging the NVIDIA AI stack to deliver high-performance, scalable, and optimized AI systems.This role emphasizes model optimization, runtime efficiency, and GPU utilization to ensure that AI workloads are ready for production, cost-effective, and highly effective in enterprise environments.Key Responsibilities:Transform AI/ML workloads into optimized infrastructure and deployment strategies.Enhance model performance within GPU environments, focusing on latency, throughput, and memory utilization.Design and execute inference and training pipelines utilizing NVIDIA stack tools like TensorRT, Triton, and NIM.Convert and optimize models across various frameworks (e.g., PyTorch to ONNX to TensorRT).Identify and mitigate performance bottlenecks through the use of profiling tools (GPU, memory, network).Boost GPU utilization and scheduling efficiency across clusters.Architect scalable distributed training and inference frameworks.Collaborate with clients to outline AI infrastructure strategies and deployment models.Oversee production deployments, ensuring effective monitoring, rollback, and performance validation.Conduct applied research to enhance model efficiency and infrastructure utilization.Guide team members in AI infrastructure, optimization, and GPU systems.Utilize experiment tracking tools (MLflow, W&B, Neptune) to log parameters, metrics, and artifacts for analysis.Detect model degradation post-deployment due to issues like concept drift, data pipeline alterations, and traffic pattern changes.Perform root cause analysis (RCA) on ML systems by isolating variables and reproducing issues.
Role Overview: We are seeking a talented Frontend Technical Lead / Staff Engineer to spearhead the design and development of cutting-edge web applications and portals utilizing Angular and/or ReactJS. This role requires a hands-on approach, as you will actively engage with the team to resolve complex challenges and promote knowledge sharing.Key Responsibilities:Collaborate with the Solution/Software Architect to create detailed low-level designs for team members.Guide project teams in establishing technology strategies related to coding practices, continuous integration, and automated deployment.Engage in hands-on coding to assist the team in developing solutions and addressing immediate technical issues.Partner with the Product Owner to define user stories and acceptance criteria, effectively communicating trade-offs with Designers.Continuously seek innovative solutions to technical challenges and advocate for design improvements, challenging the status quo when necessary.Provide a roadmap for implementing software engineering best practices to enhance code quality.Report directly to the Senior Engineering Manager.
Senior Power Platform EngineerJoin our innovative team at ssc-hr as we seek a talented Senior Power Platform Engineer to harness cutting-edge technologies in crafting transformative solutions that enhance business efficiency within a vibrant and fast-paced sector. The successful candidate will possess extensive knowledge of the Microsoft Power Platform suite and a fervor for developing applications and automation within a collaborative, forward-thinking culture. In this role, you will engage with both internal and external stakeholders, requiring a blend of technical prowess and functional insight, coupled with a collaborative spirit and a commitment to automation and digital transformation. Your responsibilities will include designing, building, and deploying solutions utilizing Power Apps, Power Automate, Power BI, Power Pages, and Dataverse, while coordinating closely with both business and technical teams. Key Responsibilities:Design, develop, and sustain solutions utilizing:· Power Apps (Canvas & Model-Driven)· Power Automate (Cloud & Desktop Flows)· Agents (Chatbots & AI-driven solutions) using Copilot Studio· Creating Internal websites via SharePoint and external-facing sites using Power Pages· Dataverse for data modeling and security, ensuring smooth data integration with external systems through APIs and connectors· Integrating Power Platform solutions with Microsoft 365, Azure, and external systems (via APIs, Dataverse, Azure Functions, etc.)· Customizing Dynamics 365 applications to meet specific needs, including the development of plugins, workflows, and business rulesParticipate in the full application lifecycle:· Collaborate with stakeholders to gather detailed requirements and translate them into impactful data solutions.· Provide third-line technical support, addressing incidents and service requests to ensure SLA commitments and system reliability.· Document technical processes, issues, and workarounds while maintaining a comprehensive knowledge base and operational guidelines.· Maintain a log of technical debt for Power Platform solutions, identifying challenges and proposing resolutions.· Continuously engage in professional development and contribute to the team's knowledge base.
We are seeking an experienced Staff Software Engineer who excels in innovation and embraces challenges. Our ideal candidate possesses a strong passion for developing state-of-the-art software solutions using modern technologies, including cloud-native platforms, microservices, and DevOps practices. With a robust technical background, you will be skilled not only in coding and system design but also in effectively communicating complex solutions to diverse audiences. As a natural leader, you will inspire your team, nurture a collaborative environment, and guide projects to successful completion.Key Responsibilities Design, develop, and maintain scalable and resilient cloud-native platforms and applications. Implement comprehensive full-stack architectures that integrate frontend frameworks with backend services seamlessly. Champion Agile and DevOps methodologies, including CI/CD and Test-Driven Development (TDD) throughout the development lifecycle. Provide technical leadership and guidance in solution construction, implementation, and system integration. Offer technical counsel to project managers and direct team members effectively. Identify and escalate issues that may impact project success. Document developed software solutions thoroughly. Engage in system analysis and design initiatives. Contribute to project estimation and planning activities. Conduct training sessions for customers. Research, introduce, and educate others on tools, technologies, and methodologies. Evaluate and articulate alternative design approaches while implementing effective technical solutions that meet initial requirements. Mentor and support fellow team members. Ensure all programs are developed on schedule and meet established standards. Participate in the formulation of policies and standards for software construction.
At dopay, we are on a mission to revolutionize payroll and digital payment systems across emerging markets. Our bold goal is to integrate millions of cash-paid workers into the digital economy. Starting in Egypt and looking to expand into new markets, we offer businesses an innovative payroll platform and prepaid card, providing employees immediate access to their wages and fostering financial inclusion at scale.Supported by prominent investors and experiencing rapid growth, we are now seeking a Product Manager - Platform to join our team. This pivotal role will involve overseeing the essential integrations and infrastructure that enable dopay to operate seamlessly.About the RoleAs the Product Manager - Platform, you will spearhead the development and optimization of the systems that sustain dopay’s ecosystem. Collaborating with banks, card schemes, processors, and regulators, you will design robust, scalable integrations and tools that support our swift expansion. Your mission is to ensure that dopay’s infrastructure remains resilient, compliant, and responsive to market needs.Key Responsibilities Drive Platform Integrations: Own and shape the roadmap for integrations with partners such as processors, card printers, banks, and others. Enable Scale & Reliability: Construct systems capable of handling high-volume transactions with speed, security, and compliance. Data & Reporting Products: Develop reporting and analytics features that provide our corporate clients and internal teams with real-time insights. Cross-Functional Collaboration: Work closely with other product domains, engineering, compliance, operations, and design teams to deliver complex solutions on schedule. System Thinking: Map and optimize the interactions between external integrations and internal systems, ensuring efficiency and minimizing friction. Regulatory Alignment: Collaborate with legal and compliance teams to ensure our infrastructure meets the evolving standards of the Central Bank and market regulations. RequirementsWhat We’re Looking For Educational Background: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. Experience: A minimum of 3 years in product management with a focus on platform, payments, or fintech infrastructure. Technical Acumen: Comprehensive understanding of APIs, payment processing, third-party integrations, and regulatory environments. Systems Orientation: Proven track record in managing complex architectures and delivering scalable solutions. Analytical & Communication Skills: Ability to convey technical concepts into clear business value. Team Player: Proficient in collaborating with cross-functional teams to achieve shared goals.
Join our innovative team as a Staff Backend Java Engineer, where you will play a pivotal role in leading API and integration capabilities. We are looking for a hands-on technical leader who not only excels in coding but also fosters collaboration and knowledge sharing within the team to tackle complex challenges effectively.Core Responsibilities:Collaborate with the Solution/Software Architect to create detailed low-level designs for team members.Guide project teams on technology strategies regarding coding practices, continuous integration, and automated deployment.Actively participate in coding to assist the team in developing solutions and resolving technical issues.Identify and eliminate technical obstacles that may hinder progress.Partner with the Product Owner to craft user stories and acceptance criteria, effectively communicating trade-offs with designers.Continuously seek innovative solutions to technical problems and challenge existing practices.Provide a roadmap for implementing best software engineering practices to enhance code quality.Reporting to the Senior Engineering Manager.
Join our dynamic team at ssc-hr as a Staff Accountant, where you will play a crucial role in managing financial records and ensuring compliance with accounting standards. We are seeking a detail-oriented and proactive individual who is passionate about numbers and financial reporting.
Sumerge is looking for a Senior Staff Technical Operations & Support Engineer based in Cairo. This position centers on managing technical operations and providing reliable support for clients. Role overview The Senior Staff Technical Operations & Support Engineer takes a lead role in maintaining and improving operational processes. Daily work involves collaborating with colleagues across different teams to address challenges and find ways to increase efficiency. Key responsibilities Oversee and optimize technical operations Deliver responsive support to clients Work with cross-functional teams to improve workflows and implement solutions Collaboration This role works closely with other departments to ensure that operational goals align with client needs and company objectives.
Role OverviewAs a Backend Java Staff/Senior Staff Engineer at bm-to, you will lead our API and integration teams. This role demands a hands-on approach, where you will actively collaborate with team members to navigate complex challenges independently while fostering a culture of knowledge sharing.Key Responsibilities• Develop detailed designs in conjunction with our Solution and Software Architects.• Advise project teams on technical strategies, particularly in coding standards, continuous integration, and automated deployments.• Engage in coding alongside the team to ensure effective solutions and troubleshoot arising issues.• Identify and eliminate technical roadblocks.• Collaborate with Product Owners to shape user stories and acceptance criteria, effectively communicating trade-offs with Design teams.• Consistently seek innovative solutions to technical problems and enhance design processes, challenging existing norms when necessary.• Provide the team with a roadmap for implementing best practices in software engineering to improve code quality.• Report directly to the Senior Engineering Manager.
At Sumerge, our Technical Support team is dedicated to redefining the customer experience. By delivering comprehensive support and prompt problem resolution, our support engineers meet and exceed our customers' expectations while exploring innovative technology areas, products, and multi-technology solutions.Our Support team leverages extensive technical expertise to craft tailored solutions that align with our clients' objectives, empowering them to overcome significant business challenges through the optimal utilization of our offerings.As a trusted advisor to our clients, you will be relied upon to deliver timely and precise solutions to their technical issues.
We are seeking a dynamic and results-oriented Senior UX/UI Designer to develop high-quality, production-ready designs for web, intranet, enterprise portals, and mobile applications. Role Overview Convert business and functional requirements into actionable, user-tested designs. Collaborate closely with Project Managers, Business Analysts, Developers, and Clients. Maintain consistency, usability, and effective implementation across digital platforms.Requirements Platforms & Projects Public-facing websites (Government / Free Zone / Enterprise) Intranets & Employee Experience Platforms Business applications & workflows Mobile & responsive web apps Liferay DXP-based platforms & other frameworks Key Responsibilities Transform business requirements documents (BRDs) and user stories into user journeys, task flows, and screen flows. Conduct UX discovery sessions, stakeholder interviews, and validation workshops. Deliver user personas, journey maps, information architecture, and navigation models. Design developer-ready UI, modular and reusable components, and comprehensive design systems. Manage Arabic and English layouts (RTL/LTR). Create designs for responsive, tablet, and kiosk use cases. Develop wireframes, clickable prototypes, and high-fidelity UI designs. Ensure visual consistency and provide clear specifications for developer handover. Who You Are Proficient in working within regulated environments including employees, managers, vendors, citizens, students, and startups. Possess a strong understanding of user-centered design principles and system constraints. Focused on delivery, results-oriented, and collaborative in nature.
We are seeking an experienced Senior Backend Java Staff Engineer to join our dynamic team in the banking sector. In this pivotal role, you will play a key part in enhancing our backend API technology stack, collaborating closely with product and design teams to turn end-user requirements into effective technical solutions.Your expertise will also be instrumental in improving our DevOps tooling and processes. As a Senior Backend Java Engineer, your key responsibilities will include:Designing and implementing innovative technology and business solutions that set our client organization apart in the competitive landscape.Utilizing various software development technologies to swiftly create creative solutions, enhancing the client organization’s technology framework.Working collaboratively with team members to implement user stories, conduct testing, and continuously deliver new and improved product functionalities.Engaging with internal IT teams to address technical dependencies during project implementation.You will report directly to the Engineering Manager or Senior Engineering Manager.
