About the job
Insomnia Cookies seeks a Store Operations Manager (GM) to guide the Arlington, TX team. This position centers on hospitality and team leadership in a lively, entrepreneurial setting. Training, mentorship, and growth opportunities are built into the role, with a focus on strong sales performance.
What you will do
- Recruit, train, and mentor part-time staff, including Shift Leaders, Cookie Crew members, and Delivery Drivers.
- Oversee all service aspects to maintain high standards for food quality, customer engagement, and store cleanliness.
- Promote a culture that values cookie quality, customer satisfaction, sales results, and team development.
- Manage inventory and conduct audits to ensure proper controls.
- Plan and execute creative, local marketing initiatives.
- Develop in-store recognition programs and contests to motivate the team.
Requirements
- At least 3 years of management or leadership experience in retail or food service.
- Strong interpersonal skills and dedication to customer service.
- Demonstrated ability to lead, coach, and motivate a diverse team.
- Background in inventory management and marketing strategies.
Compensation and benefits
- Competitive base salary plus monthly bonus structure.
- $50 monthly cellphone data plan stipend.
- Comprehensive benefits: medical, dental, vision, and pet insurance.
- 401K plan with company matching.
- Paid time off: 2 weeks vacation, 2 personal wellness days, and paid sick leave.
- Access to Cookie College learning and training platform.
- Free cookies, company swag, and additional perks.
