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Strategic Account Executive

Delight.aiLondon, England, United Kingdom
On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for a dynamic individual with a proven track record in enterprise sales, particularly within technology or software sectors. The ideal candidate will possess: Strong experience in strategic account management and sales. An ability to communicate complex concepts simply and effectively. A deep understanding of AI technologies and their application in enhancing customer experience. Exceptional negotiation and relationship-building skills. A results-driven mindset with a passion for exceeding targets.

About the job

Join us in shaping the future of customer engagement.

About Delight.ai

Delight.ai, formerly known as Sendbird, is revolutionizing the way businesses interact with their customers. With over ten years of experience building the leading infrastructure for in-app communications, encompassing chat, voice, video, and messaging APIs, we are proud to be the #1 CPaaS platform trusted by over 4,000 brands. Our platform facilitates an astonishing 7 billion messages monthly and serves 300 million active users, making us a powerhouse in the industry.

We've enabled seamless communication for renowned companies like DoorDash, Match Group, Noom, Yahoo Sports, and Rakuten. Our commitment to excellence has positioned us as leaders in the field.

Recognizing the transformative potential of AI, we pivoted strategically in December 2024 to an AI-first customer experience model. By February 2025, we launched our AI agent designed for enterprise customer experience, leveraging a decade's worth of conversation data and enhanced by intelligence. In November 2025, we proudly rebranded to Delight.ai. Our mission is clear: to restore the feeling of being understood and valued in every customer interaction.

The Role: Strategic Account Executive

As a Strategic Account Executive, you will play a crucial role in guiding enterprise clients through a monumental decision: whether to integrate generic AI solutions into their existing systems or to completely rethink their customer engagement strategies. Your expertise will help them recognize the value of innovative approaches to AI, ensuring they maintain a competitive edge in their industries.

You will leverage our robust platform, rich data, and advanced intelligence layer to assist some of the world's most complex organizations in making that transformative leap. We are looking for someone who can confidently enter boardrooms, challenge preconceived notions about AI’s capabilities, and successfully drive multi-million dollar deals to closure. Additionally, you will utilize AI to streamline research, preparation, and pipeline workflows, enabling you to perform at an unmatched level.

About Delight.ai

Delight.ai is at the forefront of redefining customer experience through AI. With a legacy of over a decade in the communications industry, we have transitioned into an AI-first approach that prioritizes empathy and understanding in customer interactions. Our innovative product, Delight.ai, serves as an AI concierge, ensuring that every customer feels valued and remembered across all communication channels.

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