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Strategic Account Manager - Pharmacy Operations

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Education: Bachelor’s Degree in Business Administration, Marketing, or a related field; MBA is a plus. Experience: 4–5 years of demonstrated success in high-stakes account management, ideally within the pharmaceutical sector or a fast-paced e-commerce environment. Industry & Technical Knowledge:Market Insight: Comprehensive understanding of the Pakistani retail landscape, particularly in drug distribution, pharmacy networks, and DRAP regulations. Digital Acumen: Strong familiarity with the internet economy and e-commerce growth drivers. Data Proficiency: Highly analytical with advanced skills in Microsoft Excel or Google Sheets (capable of performing trend analyses, forecasting, and performance tracking). Strategic & Operational Acumen:Process Improvement: Ability to conduct root cause analyses on account attrition or performance setbacks and implement effective solutions.

About the job

Commercial Leadership & Growth Strategy

  • Take ownership of the P&L and commercial success for designated strategic accounts.
  • Drive sustainable revenue increases, enhance margins, and secure long-term partner loyalty.
  • Formulate and implement Joint Business Plans (JBPs) to unlock additional growth avenues.
  • Identify opportunities in assortment, pricing strategies, promotions, and market expansion.

Strategic Partner Acquisition & Negotiation

  • Identify and integrate high-value partners that align with our company's growth objectives.
  • Lead sophisticated negotiations to establish financially beneficial, margin-enhancing agreements.
  • Develop partnerships that strike a balance between scale, profitability, and market competitiveness.

Executive Stakeholder Engagement

  • Act as the primary executive contact for senior stakeholders within partner organizations.
  • Foster high-trust, long-lasting strategic relationships that encourage exclusivity and loyalty.
  • Persuade internal leaders and external partners to align on key growth priorities and execution plans.

Data-Driven Performance Management

  • Forecast and oversee monthly, quarterly, and annual revenue objectives.
  • Transform data insights into actionable commercial strategies across product offerings, marketing campaigns, and operational efficiency.
  • Deliver performance reports and strategic recommendations to senior management.
  • Proactively identify potential risks and take corrective actions to safeguard revenue targets.

Cross-Functional Leadership & Implementation

  • Facilitate collaboration across Product, Marketing, Operations, Logistics, and Finance teams.
  • Ensure the flawless execution of campaigns, market expansions, and operational enhancements.
  • Instill accountability among teams to meet commercial targets.

Customer & Market Excellence

  • Advocate for a customer-centric approach to improve service quality and reliability.
  • Utilize market intelligence and competitive insights to enhance category positioning.
  • Continuously refine assortment, promotional strategies, and pricing based on performance metrics.

About Delivery Hero

Delivery Hero is a global leader in local delivery services, committed to providing an exceptional experience—fast, easy, and delivered to your door. Operating in over 70 countries worldwide, we are headquartered in Berlin, Germany, and have been publicly listed on the Frankfurt Stock Exchange since 2017 as part of the MDAX stock market index.

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