Strategic Account Manager - Remote (Detroit, MI)

Rewards NetworkDetroit, MI

Remote Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities: Work collaboratively with Account Executives to identify accounts due for renewal and potential upsell opportunities. Manage current clients effectively to minimize attrition rates. Conduct onboarding sessions, engaging directly with clients to ensure a seamless transition to Rewards Network's platform. Reach out to existing clients to qualify them for merchant cash advance products, achieving monthly sales targets. Develop strong relationships with Account Executives to support client retention, renewal, and upsell initiatives. Verify that business information displayed on our platforms is accurate and current, coordinating with our internal Client Content team to resolve discrepancies. Analyze business intelligence reporting tools to provide valuable insights to clients and consult on strategies to grow their businesses or address challenges.

About the job

About Us

For over 41 years, Rewards Network has been at the forefront of helping restaurants enhance their revenue, attract more customers, and increase engagement through our cutting-edge financial and marketing solutions, as well as our premier dining rewards programs. By providing exclusive card-linked offers, we connect diners with exceptional restaurant experiences, utilizing advanced technology and data analytics to create value for restaurants, diners, and the loyalty programs of our strategic partners.

Our Culture

At Rewards Network, you will join a passionate and diverse team dedicated to collaboration, problem-solving, and taking ownership of both personal and company success. We are proud to work alongside some of the world’s leading loyalty programs to attract full-price paying customers to local restaurants through our innovative marketing services and flexible funding options. Our vibrant and rewarding work environment is designed to help you achieve your full potential.

Job Overview

The Strategic Account Manager will act as the primary business liaison for existing restaurant owners in a designated region, regularly meeting to review performance reports and address any concerns. Reporting to the Regional Sales Managers, the Strategic Account Manager's key responsibilities include ensuring client satisfaction, retention, and contract renewals, as well as facilitating upsell conversations to demonstrate how Rewards Network's products and services can enhance their businesses and contribute to revenue growth.

About Rewards Network

Rewards Network is a pioneering company dedicated to empowering restaurants through innovative financial and marketing solutions. Our commitment to enhancing customer experiences has made us a trusted partner for over 41 years, driving success for restaurants and their patrons alike.

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