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Strategic Account Manager

GigsLondon, Amsterdam
On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsProven experience in account management or a related field, preferably with a focus on fintech or technology sectors. Strong negotiation skills and a track record of managing complex client relationships. Ability to analyze data and use metrics to drive decision-making and customer success. Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels. Self-motivated and comfortable working in a fast-paced, dynamic environment.

About the job

About Gigs

At Gigs, we are pioneering the operating system for mobile services, a seamless platform enabling tech companies to effortlessly integrate global connectivity into their offerings.

Much like how Stripe allows businesses to implement payment solutions in moments, Gigs equips platforms with the ability to embed connectivity, merging the traditional telecom landscape with cutting-edge technology. Whether it's fintech companies launching mobile services or HR platforms providing work phone plans, we simplify provisioning and eliminate telecom complexities.

With a dedicated team of approximately 100 professionals across the US and Europe, supported by nearly $100 million in investments from Ribbit Capital, Google, and Y Combinator, we are one of the fastest-growing tech companies. Our team comprises early-stage engineers, product innovators, and business strategists from renowned companies such as Stripe, Airbnb, and Shopify. We tackle intricate technical and regulatory challenges to ensure truly seamless connectivity.

If you are motivated by curiosity, creativity, and the opportunity to shape the future of telecom, we would love to hear from you.

The Role

As a Strategic Account Manager at Gigs, you will be at the forefront of building the next generation of connectivity products for our fintech clients. You will cultivate and enhance our most vital relationships.

This role transcends traditional account management; it combines elements of commercial growth, customer success, and business strategy. You will serve as a trusted advisor to executives at rapidly expanding fintechs, ensuring that Gigs becomes an essential growth catalyst for their business. Your objective is to drive revenue, enhance retention, and create lasting partnership value.

What You Will Do

  • Drive growth with our most strategic customers. Manage, develop, and expand partnerships with Gigs’ largest and most intricate fintech accounts. Negotiate renewals and expansions while identifying new revenue opportunities to ensure customers achieve tangible ROI from Gigs.
  • Act as a trusted advisor. Gain an in-depth understanding of your customers’ operations, use cases, and KPIs. Anticipate their needs, identify risks, and guide them as they expand into new markets, products, and regions.
  • Operate in a high-growth environment. Engage proactively in a scaling company where processes are still evolving. Assist in designing and refining systems that enable both Gigs and our clients to grow more efficiently and sustainably.

About Gigs

Gigs is revolutionizing the mobile services landscape by providing a platform that empowers tech companies to integrate global connectivity into their products seamlessly. With significant backing from prominent investors and a talented team, Gigs is positioned at the cutting edge of telecom and technology.

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