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Strategic Customer Account Manager

HackerRankHybrid in Santa Clara
Hybrid Full-time $200K/yr - $250K/yr

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Experience Level

Manager

Qualifications

Strong knowledge of SaaS solutions and enterprise account management. Excellent relationship-building skills with stakeholders at all levels. Proven ability to drive business outcomes through strategic account management. Exceptional communication and problem-solving abilities. Experience in conducting business reviews and success evaluations. Ability to thrive in a fast-paced, dynamic environment.

About the job

At HackerRank, we empower companies such as NVIDIA, Amazon, and Microsoft to recruit and enhance the skills of the next generation of developers based on their abilities rather than their backgrounds. Our platform is trusted by over 2,500 of the world's most innovative organizations to construct robust engineering teams equipped for future challenges.

In a time where software development is increasingly collaborative between humans and AI, the definition of exceptional technical talent is evolving. We provide businesses with superior methods to identify and nurture next-generation skills.

Our team at HackerRank values the significant impact of our work and is committed to meticulous details, ensuring our clients enjoy unparalleled success with our products. We adhere to high standards and act with urgency to achieve remarkable outcomes.

About the Role

We are in search of an Enterprise Customer Account Manager who will cultivate relationships with our most strategic customers. You will guide them throughout their journey, from onboarding to expansion, fostering measurable business results and long-term success. This role combines strategic insight, execution, and deep relationship management: you will be the leader for your accounts, coordinating internal and customer teams, addressing challenges, and ensuring each client achieves significant results with HackerRank.

What You’ll Do

  • Maintain a comprehensive understanding of HackerRank's products and services, along with market trends and competitive dynamics.
  • Manage your Book of Business (BoB), driving adoption, retention, and growth through strong partnerships and measurable results.
  • Develop and implement account strategies that align customer goals with HackerRank’s mission, ensuring long-term value and growth.
  • Build trusted relationships with executive sponsors and technical leaders, integrating HackerRank into their hiring and workforce strategies.
  • Lead your accounts by coordinating internal and customer teams, removing obstacles, and expediting time-to-value.
  • Conduct proactive engagement activities, including quarterly business reviews (QBRs), success check-ins, and executive assessments.
  • Establish mutually beneficial commercial agreements that encourage long-term growth and customer satisfaction, balancing value realization with business development.
  • Maintain precise forecasts, health metrics, and growth pipelines while ensuring seamless transitions and clear reporting.

Who You Are

  • Possess 5+ years of experience in SaaS enterprise account management, preferably in rapidly growing environments.

About HackerRank

HackerRank is a leading platform that assists organizations in identifying and developing technical talent. Our mission is to reshape the hiring landscape by focusing on skills rather than traditional backgrounds. Trusted globally by top companies, we are committed to delivering value and fostering innovation in the tech industry.

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