About the job
As a Strategic Customer Success Manager, you will play a pivotal role in ensuring the health, retention, and growth of Windfall’s most significant and high-value accounts. Acting as the primary strategic partner for clients, you will drive executive-level alignment and maximize their lifetime value, promoting strategic adoption and fostering a robust partnership with Windfall. You will oversee the complete customer lifecycle, from onboarding to long-term growth strategies, while coordinating cross-functional efforts with your colleagues in Sales, Implementation, and Product. You will hold direct responsibility for the Annual Recurring Revenue (ARR) and Net Revenue Retention (NRR) of your designated portfolio.
Join us in our mission to transform how organizations perceive and utilize people data. We are committed to our core values: (1) Communicate effectively; (2) Operate transparently; (3) Provide leverage instead of just optimization; (4) Make a positive impact every day; and (5) Act with integrity and trust.
