Strategic Customer Success Manager - German Speaking

On-site FullTime

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About the job

As AI transforms our daily lives and workplaces, Synthesia is dedicated to refining visual communication and enhancing enterprise skill development, ensuring individuals thrive within successful organizations.

After securing $200 million in our recent Series E funding, we proudly hold a valuation of $4 billion, with total funding exceeding $530 million from esteemed investors such as Accel, NVentures (Nvidia's venture capital arm), Kleiner Perkins, GV, and Evantic Capital, alongside founders and leaders from Stripe, Datadog, Miro, and Webflow.

Role Overview

In this pivotal role reporting to the Senior Director of Customer Success, you will focus on nurturing accounts throughout Europe. Your energy, determination, and dedication to customer success will be key in fostering strong relationships with our clients.
Your mission as a Customer Success Manager will be to drive Synthesia's growth trajectory by transforming clients into enthusiastic users of our innovative video content creation solutions.
You will educate clients on revolutionary methods of video content production and collaborate closely with sales to ensure a seamless onboarding journey for new users.
Engaging in technical and business-level discussions across various organizational tiers, including C-suite executives, will be a vital part of your role.
This position is perfect for someone eager to advance their career within a rapidly growing software company.

Candidate Profile

Proven customer-facing experience in Customer Success Management, Client Services, Account Management, Technical Account Management, Implementation, or similar roles, ideally within the B2B SaaS sector.
Experience managing a Book of Business and meeting KPIs.
Demonstrated ability to manage risks, forecast effectively, and identify growth opportunities.
Capability to establish trusted advisor relationships with clients, ensuring they derive maximum value from Synthesia’s offerings.
Track record of successfully onboarding clients and cultivating essential relationships during the critical initial months and beyond.
Expertise in coordinating regular client check-ins, achieving clear outcomes regarding client health and opportunities with senior stakeholder involvement.
Basic video editing skills using the Synthesia platform are a plus.
Proven ability to retain and grow enterprise client portfolios.

About Synthesia

At Synthesia, we are revolutionizing the landscape of communication with our cutting-edge AI video platform. As a leader in the industry, we empower organizations worldwide to enhance their visual storytelling and training capabilities. Our innovative solutions are designed to help you communicate effectively and adapt to the future of work. Join us in shaping the future of video content creation.

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