About the job
Join Watershed as a Strategic Customer Success Manager
At Watershed, we are pioneering the enterprise sustainability platform that enables leading companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to effectively manage their climate and ESG data. Our mission is to empower organizations to produce audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while driving meaningful decarbonization efforts. We are looking for passionate team members who are excited about product-building and eager to contribute to the culture of a dynamic, mission-oriented startup.
With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe, we invite you to be part of our journey!
Your Role
As a Strategic Customer Success Manager (CSM), you will play a crucial role in our mission to assist companies in measuring, reducing, removing, and reporting their emissions. Your success will be defined by the success of our customers, and you will be among the founding members of our Customer Success team, guiding customers on their climate journeys.
You will manage relationships with our largest customers, helping them navigate the complexities of sustainability, Watershed’s offerings, and their organizational goals. By deeply understanding their business, you will leverage our broader teams to ensure they achieve their sustainability objectives.
Key Responsibilities:
- Drive success for a select group of high-value customers, focusing on retention, growth, and impact.
- Establish trusted executive relationships, demonstrating how sustainability data informs strategic decisions.
- Lead customer planning and governance through structured roadmaps and executive reviews.
- Advocate for the customer internally, influencing product priorities and strategy.
- Coordinate internal teams to deliver exceptional value to customers within complex organizational structures.
