About the job
About Us
At Sierra, we are on a mission to revolutionize how businesses engage with their customers through cutting-edge AI technology. With our headquarters in San Francisco and expanding offices across major cities including London, New York, Atlanta, France, Singapore, and Japan, we are committed to fostering a collaborative and innovative work environment.
Our core values, Trust, Customer Obsession, Craftsmanship, Intensity, and Family, guide our actions and shape our culture. We believe that by upholding these principles, we can deliver exceptional experiences to our clients and their customers.
Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from leading tech giants. With backgrounds at Google, Salesforce, and Facebook, they are dedicated to steering Sierra towards a future filled with innovation.
Your Role
As a Strategist in our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to conceptualize, develop, and deploy AI-driven agents capable of managing thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be vital in crafting high-quality AI agents.
Serve as a trusted consultant to our clients, guiding them in their AI strategy implementation.
Design, build, and refine conversational AI agents, gaining hands-on experience in product development and enhancement.
Lead the execution and timely delivery of multiple complex agent development initiatives.
Coordinate communication between technical and non-technical stakeholders throughout the entire agent development lifecycle.
Foster strong relationships while ensuring clear and transparent communication among all stakeholders.
Provide strategic insights backed by data to inform decisions for both clients and internal teams.
Your Qualifications
Exceptional Communication Skills: Proficient in articulating ideas clearly and persuasively in both verbal and written formats.
Analytical Mindset: Strong ability to analyze data and derive actionable insights.
Experience in AI or Technology: Familiarity with AI technologies and their applications in customer service.
Project Management Skills: Proven track record in managing and delivering projects successfully.
Team Collaboration: Excellent skills in working collaboratively within cross-functional teams.
