Strategy & Operations Specialist

Stepful is seeking a visionary and strategic Director of Healthcare Strategy and Operations to lead and optimize our healthcare initiatives. This pivotal role involves developing and implementing innovative strategies that enhance operational efficiency and improve patient outcomes. You will collaborate with cross-functional teams to drive impactful changes …

About EliseAIAt EliseAI, we are dedicated to enhancing critical industries such as housing and healthcare. Everyone deserves a home and access to quality healthcare, but these essentials are often difficult to secure. By seamlessly integrating AI agents into existing workflows, we aim to increase efficiency, lower costs, and enhance user experiences.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with their property team—centralizing all their housing needs.Healthcare: We simplify the process of scheduling appointments, completing intake forms, and facilitate communication between patients and providers, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a cohesive experience across vital services. Recently, we secured a $250 million Series E round led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a GTM Strategy & Operations Manager to redefine our go-to-market strategies within the Healthcare sector. This position is integral to the Sales team and focuses on translating customer insights and deal signals into actionable GTM strategies, systematic execution, and scalable frameworks. You will spearhead significant GTM initiatives, collaborate directly with Account Executives on active deals, and ensure our tools, data, and processes facilitate expedited sales cycles and implementation-ready agreements as we grow.Key ResponsibilitiesAnalyze customer interactions, win/loss statistics, competitive landscape, and sales outcomes to identify winning strategies, converting insights into clear GTM directives.Lead and implement cross-departmental GTM strategies that enhance sales speed, conversion rates, and deal quality throughout the Healthcare sales process.Collaborate closely with AEs to refine value propositions, measure ROI, and distinguish EliseAI in complex sales scenarios involving multiple stakeholders and established competitors.Develop and optimize GTM playbooks for sales strategy and execution, ensuring that insights translate into consistent results.Oversee and adapt Healthcare-focused GTM strategies to align with evolving market demands.

Ignite Your Passion for EducationAre you ready to make a significant impact? At Zeta Charter Schools, we are dedicated to a groundbreaking combination of high academic achievement and social-emotional growth for our students. We believe that every child deserves a world-class education and a genuine love for learning. Our mission is to transform public education in New York City and beyond, and we are unwavering in our commitment.Currently, we operate several elementary and middle schools in the Bronx and Upper Manhattan, with plans to inaugurate three new elementary schools in Queens for the 2025-26 academic year. Our goal is to expand by opening 1-2 schools annually, ensuring that children in every community receive excellent and equitable education. Join our dynamic team and become a champion for children.Our Network office is situated at 401 W 218th St., New York, NY 10034. We follow a hybrid work model, working in person on Tuesdays and Thursdays, with the option for remote work on Mondays, Wednesdays, and Fridays where feasible.

Veeva Systems Inc. is a forward-thinking, mission-driven organization and a trailblazer in the industry cloud sector, dedicated to empowering life sciences companies to expedite the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, Veeva achieved over $3 billion in revenue last fiscal year and has significant growth potential on the horizon. Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—define our culture. We made headlines in 2021 by becoming a public benefit corporation (PBC), underscoring our commitment to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere company, we offer the flexibility to work from home or in the office, allowing you to excel in your preferred work environment. Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and communities.The Role As the Director of Healthcare Professional (HCP) Access Strategy, you will serve as the “market owner” or “CEO” of Veeva’s HCP Access data product in the U.S., a unique offering that provides critical access metrics derived from Veeva’s CRM activities. This innovative “Wisdom of the Crowd” data is transformative for our clients' HCP segmentation, targeting, and AI initiatives.Your role will be highly visible within Veeva Data Cloud, focusing on driving the long-term growth of HCP Access in the U.S. market.

Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.

Veeva Systems is a purpose-driven innovator in industry cloud solutions, dedicated to assisting life sciences organizations in accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $2B in revenue in our last fiscal year and are poised for continued growth.At Veeva, our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our decisions and actions. We achieved a significant milestone in 2021 by becoming a public benefit corporation (PBC), which legally commits us to balancing the interests of customers, employees, society, and investors.As a Work Anywhere organization, we promote workplace flexibility, enabling you to thrive in your preferred environment, whether at home or in the office.Join us in transforming the life sciences sector and making a meaningful impact on our customers, employees, and communities.The RoleVeeva Link aims to revolutionize how the life sciences sector engages with the healthcare community to enhance patient outcomes.Our offerings cover the entire product lifecycle, from our leading KOL platform to innovative tools that transform how pharmaceutical companies gather and utilize real-world insights. As a member of the Link Strategy Team, you will serve as the vital connection among Product, Sales, and Services. Your role will be to not only support the business but also to establish the market-facing vision that guarantees our products provide measurable value to the industry.As we accelerate the scaling of our products (Link Key People, Link Workflow, and Veeva Medical Insights), we seek individuals with a strong sense of ownership who exemplify our core principles:• Lead Intentionally: Articulate a clear vision and inspire others to follow.• Execute Flexibly: Succeed in a dynamic, fast-paced market.• Own Enthusiastically: Take complete responsibility for the success of our platforms.This is a distinctive opportunity to influence the go-to-market strategy for industry-leading platforms in a high-growth, adaptable environment where your contributions directly impact patient lives.

Join Duet as a Customer Strategy & Operations Manager!About Us:At Duet, we empower Nurse Practitioners (NPs) to address the primary care crisis by enabling them to lead their own practices, enhancing local access to care. Our company is a well-funded seed-stage venture, driven by a team of experienced entrepreneurs and Nurse Practitioners, supported by notable investors such as Lerer Hippeau and Kairos.We are developing a comprehensive platform designed to help NP practices flourish as independent entities. Our solutions, ranging from patient engagement to revenue forecasting and care delivery to community building, leverage data to allow NPs to concentrate on what truly matters: serving their communities effectively.About the Role:We are seeking a dedicated Customer Strategy & Operations Manager to become an integral part of our expanding Operations team. In this role, you will serve as the primary partner for our NP practices, providing consultancy, leading onboarding efforts, fostering ongoing growth, and ensuring that each practice fully realizes the value of the Duet platform throughout the customer lifecycle. NPs join Duet at various stages of their business journey, and your guidance will be crucial in transforming them into thriving practices.You will be a relationship-builder, trusted advisor, analytical problem-solver, and strategic operator, facilitating practices through their transformations to achieve clinical, financial, and operational success. This position is ideal for individuals who excel in dynamic, early-stage environments, enjoy taking on diverse roles, and can maintain a positive demeanor while driving results. You will engage with financial discussions, budgets, scenario planning, and confidently share your perspective.Key Responsibilities:Analytics & Insight Generation: Analyze raw practice data to uncover key drivers, trends, and anomalies, moving beyond dashboards to address complex financial and operational queries.Financial & Operational Analysis: Conduct structured analyses across revenue, margins, capacity, and growth to narrate compelling stories that inform better decision-making.Customer Onboarding & Partnership: Represent Duet to new practices, guiding them through the implementation process and serving as their long-term strategic ally.Practice Enablement & Growth: Understand each practice’s goals and challenges, delivering customized strategies that enhance performance, expand patient panels, and unlock platform potential.

About Alpaca HealthAt Alpaca Health, we empower clinicians to become entrepreneurs in the field of autism care. Our mission is to transition the power in healthcare from large, consolidated entities back to individual clinicians.We provide innovative AI-powered software, payer contracting, and comprehensive back-office infrastructure to help clinicians successfully launch and scale their own clinics. Our commitment is to tackle complex operational challenges that are crucial for families.We are rapidly expanding into new states and have raised over $14 million from prominent early-stage investors, including Core Innovation Capital, Adverb Ventures, and South Park Commons. Our growth trajectory is impressive, serving hundreds of patients while achieving a 30% month-over-month growth rate. Role: Strategy and Operations LeadWe are seeking a Strategy and Ops Lead who can navigate the complexities of insurance processes. In this role, you will transform disorganized insurance feedback into streamlined processes and scalable systems, bridging operations and product to leverage technology for standardizing workflows and enhancing execution reliability.Ideal candidates will be detail-oriented, finding intrigue in unusual edge cases rather than being deterred by them.What You’ll DoManage Prior Authorization OperationsOversee daily workflows for prior authorizations across various providers and payers, partnering with them to resolve issues and ensure timely submissions and approvals.Enhance the Prior Authorization SystemCollect and analyze provider feedback to pinpoint process failures, translating insights into product and workflow enhancements that boost approval rates and processing speed.Standardize Payer RequirementsDevelop and maintain an organized repository for payer-specific documentation requirements, continuously refining standards to minimize denials and rework.Oversee Reassessments and Authorization TimelinesMonitor authorization periods and reassessment deadlines for patients, ensuring proactive renewals to avoid gaps in care and revenue loss.Research Complex Payer PathwaysExplore and operationalize single case agreements and out-of-network billing strategies, crafting playbooks for unique cases and non-standard payer situations.

About ClarionAt Clarion, we believe that accessing healthcare should be seamless. Patients often face challenges like long wait times and overwhelming administrative tasks, leading to burnout among medical staff and significant revenue losses for clinics. We recognize this as a capacity issue rather than a failure in care.Our mission at Clarion is to tackle this issue head-on. We leverage advanced AI technology to enhance the patient experience, managing everything from appointment scheduling to referrals and prescription refills. Our AI solutions not only simplify complex workflows but also provide a friendly, human-like interaction that patients appreciate.With substantial backing of $5.5M from notable investors like Accel, Y Combinator, and Sequoia (Scout), and a founding team with extensive healthcare expertise, we are quickly advancing our goals to ensure that every patient receives timely care.

About the PositionThis essential role is pivotal in supporting our dynamic go-to-market strategy. Collaborating with senior leadership, you will establish the systems, processes, and analytical insights necessary for predictable and sustainable revenue growth.If you excel in environments where you can introduce structure, optimize workflows, and empower teams to operate with clarity and speed, then this position is tailored for you.Key Highlights:Well-funded with strong long-term backing from renowned venture capitalists.A rapidly growing tech company making significant strides in its sector.Acknowledged as a fast-scaling innovator.Led by experienced founders and a leadership team with extensive industry expertise.Positioned at a stage where you can have a meaningful impact, while also being established enough to scale confidently.Role Overview:This is a hands-on role that partners closely with the Founders and GTM leaders to develop systems, processes, and insights that foster predictable and efficient revenue growth.Report directly to the VP of Revenue.Develop and execute RevOps strategies across the entire funnel: marketing, sales, onboarding, and customer success.Design, map, and enhance GTM workflows to drive improved conversion rates, seamless handoffs, and exceptional customer experiences.Establish and manage a proactive plan to continuously enhance conversion rates at every stage of the funnel.Oversee, manage, and regularly update the growth forecast model, including presentations to the leadership team.Utilize competitive intelligence to refine conversion strategies, forecasting accuracy, and the broader RevOps framework.Lead the selection, implementation, and management of RevOps tools including CRM, automation, analytics, and enablement platforms.Ensure data integrity and create a centralized source of truth for GTM metrics.Develop dashboards, reports, and insights that inform strategic decisions and reveal new opportunities.Monitor funnel performance, pipeline health, and revenue KPIs, recommending strategic enhancements as necessary.Establish the operational foundation for onboarding, training, and GTM playbooks.Assist sales and customer success teams with streamlined workflows, automation, and transparent processes to minimize friction.

Veeva Systems is a purpose-driven leader in the industry cloud sector, dedicated to accelerating the delivery of therapies to patients in the life sciences field. As one of the fastest-growing SaaS companies in history, we achieved over $2 billion in revenue in our last fiscal year, with significant growth opportunities on the horizon.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—define our company culture. Notably, in 2021, we became a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower you to choose the work environment that best suits your needs, whether that’s working from home or in the office.Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and communities.The RoleVeeva Link is dedicated to revolutionizing engagement with Key Opinion Leaders in healthcare. Our diverse range of applications is at various stages of development, from industry standards to emerging innovations. This is an excellent opportunity for growth and learning.Our Strategy function plays a crucial role in ensuring the market success of our products, guiding them from development to client success. We are seeking a passionate individual who is driven to transform the industry, possesses expertise in biopharma and technology, and values building lasting relationships.

ABOUT VAYNERX VaynerX (https://vaynerx.com) represents a modern family of companies dedicated to brand growth and innovation. Our subsidiaries include VaynerMedia, Eva Nosidam Productions, The Sasha Group, Gallery Media Group, Tingley Lane Trading, VaynerSpeakers, and VaynerCommerce. ABOUT VAYNERMEDIA VaynerMedia is a forward-thinking global creative and media agency known for its ability to drive relevance for clients and achieve significant business outcomes. Established in 2009 by Gary Vaynerchuk, we operate across a variety of international locations including New York, Los Angeles, Toronto, Mexico City, London, Amsterdam, Singapore, Delhi, Kuala Lumpur, Bangkok, Tokyo, and Sydney. Our work has received accolades at prestigious events such as the Cannes Lions, the Clio Awards, and The Webby Awards, making us a standout in the VaynerX family. OVERALL PURPOSE The Strategy team at VaynerMedia plays a pivotal role in understanding business dynamics. Our human-centric, culturally attuned approach involves an in-depth analysis of audience insights, media trends, cultural shifts, and technological innovations to inform our strategic recommendations. We are redefining how clients leverage consumer and cultural intelligence to develop brand strategies that capture attention. KEY AREAS OF RESPONSIBILITY Possess a deep understanding of soccer and its cultural relevance. Convey data-driven insights in a clear and compelling narrative to clients. Illustrate the consumer's world through qualitative cultural mining and insightful quantitative research synthesis. Exhibit strong analytical and strategic skills to address clients' business challenges. Stay informed on the competitive landscape and explore new methodologies related to data and human-centered research to provide meaningful outcomes for our clients. Assess creative concepts and communication opportunities, offering constructive feedback and recommendations as necessary. Lead brainstorming sessions, workshops, and ideation processes that foster creativity and innovation. Oversee the strategic development of client presentations and vital communications, ensuring clarity and persuasiveness for all stakeholders. Act as a champion in developing new insights, audience segmentation, and cultural analysis that enhance client strategies.

Zeta Global builds an AI-powered marketing cloud that helps enterprise marketers connect with customers across channels. The company’s platform combines identity, intelligence, and omnichannel activation, supported by a large proprietary data set and advanced AI. Founded in 2007, Zeta is headquartered in New York City and serves clients worldwide. Role overview The Director of Partnership Strategy leads Activation Partnership Solutions at Zeta. This role shapes how first-party and behavioral data are integrated into market activation efforts. Responsibilities include responding to RFIs, developing proposals, and preparing pitches for brand and agency partners. Key responsibilities Guide the integration of first-party and behavioral data into activation strategies. Respond to requests for information (RFIs) and create proposals and pitches for partners. Ensure accurate measurement and reporting for partner campaigns. Maintain smooth operations and deliver reliable results for both brand and agency clients. Location This position is based in New York, NY.

Join via as the Principal of Strategy & Operations in our Global Operations team. In this pivotal role, you will be instrumental in driving strategic initiatives that enhance our operational efficiency and effectiveness. You will collaborate with cross-functional teams to develop and implement strategies that optimize our global operations, ensuring that we meet our business objectives and deliver exceptional value to our clients.

Collectively, part of the Brandtech Group, develops influencer marketing campaigns for brands in technology, fashion, retail, gaming, entertainment, and consumer goods. The team combines strategy, creativity, and technology to deliver programs recognized by The Wall Street Journal, Fast Company, Digiday, AdAge, and Business Insider. Collectively’s work has earned awards from Effie, Webby, Glossy, IMA, Fast Company, and OMMA. The company is known for creative, strategic, and data-driven influencer programs and paid social services. Collectively values long-term partnerships and aims to provide a supportive workplace while delivering high-impact collaborations between brands and creators. Role overview The Account & Strategy Director is a senior leader within the Client Partnership team, based in the New York City metro area. This role oversees one or more client accounts and typically manages a small team of 1-3 direct reports. The Director is responsible for retaining at least $5 million in annual revenue, depending on the assigned client portfolio, and reports to a VP or SVP. What you will do Lead the strategic direction and relationship management for influencer marketing services across assigned accounts Oversee account performance and manage the full account lifecycle Guide Client Partnership staff through core workflows and daily operations Deliver strategic influencer marketing proposals, RFPs, and ongoing guidance to clients Ensure strong collaboration across teams throughout the client journey Requirements Experience managing client accounts and leading teams within influencer marketing or related fields Proven ability to retain significant annual revenue (at least $5 million, depending on portfolio) Strong relationship-building and strategic planning skills Comfort working with cross-functional teams and supporting client goals from proposal through execution

Join Astronomer as the Director of Marketing Operations, a pivotal role where you will lead and optimize our marketing strategies to drive growth and engagement. You will collaborate closely with cross-functional teams to ensure that our marketing efforts are aligned with business objectives. Your expertise will be essential in refining our marketing processes, managing data analytics, and enhancing campaign performance.

Standard Bots is seeking a Strategy & Operations Manager based in New York City. This role centers on improving how the company operates and helping set the direction for future growth. Role overview The Strategy & Operations Manager works closely with teams across the company. The focus is on finding ways to make processes more efficient and supporting projects that move the business forward. What you will do Collaborate with colleagues from different departments to streamline operations Analyze current workflows to spot areas that could be improved Support new initiatives aimed at company growth Apply analytical thinking to develop and implement solutions Requirements Strong analytical skills Experience working with cross-functional teams Ability to identify and act on opportunities for process improvement

Chalkboard is reimagining how sports fans engage with gaming, bringing together the excitement of live sports and the challenge of real-money competition. The company’s social platform encourages fans to connect, compete, and turn their sports knowledge into action. Chalkboard values transparency and fairness in every aspect of its work. Role overview The Director of Growth Strategies leads Chalkboard’s growth initiatives from concept to execution, based in New York City. This role shapes the systems that drive user acquisition, lifecycle management, and product-based growth. The focus is on boosting engagement, optimizing spending, and achieving measurable business outcomes. What you will do Develop and refine a comprehensive growth plan that addresses acquisition, activation, retention, and monetization. Establish KPIs, build forecasting models, and define strategies for growth investment, including CAC, LTV, and payback metrics. Create and manage experimentation frameworks to enhance performance across the funnel. Lead lifecycle programs to improve onboarding, deepen engagement, and increase long-term retention. Oversee the growth roadmap, ensuring cross-functional projects align with company objectives. Expand acquisition channels through paid media, social platforms, affiliates, influencers, and innovative methods. Analyze funnel data to spot opportunities and launch impactful experiments. Collaborate with Product to strengthen product-led growth and engagement loops. Work closely with Data Science, Marketing, and Finance to align insights and investment decisions.

At Via, we are revolutionizing transportation globally through innovative technology. Our ambitious objectives range from enhancing individual commuting experiences to significantly reducing our collective environmental impact.As a Principal of Strategy & Operations, you will spearhead a variety of projects that have a direct influence on Via’s Vehicle Operations. This role involves crafting strategic initiatives, forging partnerships, overseeing comprehensive projects, and delivering results across several domains such as financial and operational analysis, process enhancement, and the development and launch of new products.Location: This position is based in New York City, with a requirement to be in the office three times a week.