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Support Engineer

Chalk Inc.Tel Aviv
On-site Full-time

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Experience Level

Experience

Qualifications

Technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, analytical, and problem-solving capabilities. Excellent written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

About the job

About Chalk

Chalk is revolutionizing the data landscape with a cutting-edge platform that enhances machine learning applications. We're dismantling the complexities, latency, and scalability issues that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools that developers prefer. Trusted by leading enterprises, Chalk facilitates solutions ranging from combating fraudulent credit card transactions to identity verification and optimizing clean energy usage. Recently, we secured a $50 million Series A financing, spearheaded by Felicis.

About the Role

As a Support Engineer at Chalk, you will serve as our primary technical support resource, ensuring our customers enjoy outstanding experiences with our platform. You will engage directly with clients across sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk’s technology. This position provides a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product quality.

Your Responsibilities

  • Deliver exceptional front-line technical support to Chalk customers, swiftly diagnosing and resolving technical challenges.
  • Work alongside the Engineering team to escalate and resolve intricate issues efficiently.
  • Develop comprehensive product knowledge to empower customers to extract maximum value from Chalk.
  • Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.
  • Identify opportunities to improve product reliability, usability, and overall customer satisfaction.

Ideal Candidate Profile

  • Technical background with experience in technical support or software engineering.
  • Proficiency in Python and SQL.
  • Strong troubleshooting, analytical, and problem-solving capabilities.
  • Excellent written and verbal communication skills.
  • Ability to collaborate effectively with both technical and non-technical teams.
  • Prior experience in customer-facing technical roles is highly desirable.
  • Bachelor's degree in Computer Science or a related field.

About Chalk Inc.

Chalk is at the forefront of developing a data platform that transforms machine learning applications. We simplify complex challenges, reduce latency, and enhance scalability, enabling businesses to leverage advanced ML capabilities. Our platform's performance is unparalleled, and we are backed by significant investment to fuel our innovative journey.

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