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Experience Level
Experience
Qualifications
Proficient in troubleshooting and resolving technical issues. Strong communication skills, both verbal and written. Ability to work under pressure and meet deadlines. Experience with customer service and client management. Familiarity with IT systems and software applications.
About the job
We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.
About inetum2
inetum2 is a leading technology consulting firm that specializes in providing innovative solutions to businesses across various sectors. We pride ourselves on our commitment to excellence and our ability to adapt to the ever-changing technological landscape.
At NOVACARD , we are on a mission to transform the way individuals utilize credit. As the pioneers of the first interest-free and no-annual-fee credit card in Mexico, we aim to simplify personal finance management and provide users with total control through our innovative mobile application. With NOVACARD, users can access up to $200,000 MXN in credit, util…
Join our dynamic team at inetum2 as a BI/Data Engineer, specializing in Level 2 Support. This is an exciting opportunity for individuals looking to leverage their data engineering skills in a supportive environment. You will be responsible for troubleshooting and resolving data-related issues, ensuring optimal performance of BI tools, and collaborating closely with cross-functional teams to deliver exceptional data solutions.
Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.
Join Samsara as a Technical Support Engineer specializing in mobile applications and regulatory compliance. In this remote role, you will be pivotal in assisting our clients with technical inquiries related to our mobile solutions, ensuring they meet compliance standards.Your responsibilities will include troubleshooting issues, providing exceptional customer support, and collaborating with cross-functional teams to enhance our mobile offerings. This position is perfect for individuals with a passion for technology and a commitment to client success.
gsbsolutions1 is expanding its remote support team to serve clients throughout Latin America. As a Level 1 Technical Support Engineer, the focus is on network support and customer service, with the flexibility to work remotely. This position is a good fit for those interested in technology and eager to help clients solve technical problems. What you will do Support WAN and LAN infrastructures across several client accounts. Assist with lifecycle management, quality assurance, and technical troubleshooting tasks. Use network troubleshooting tools to identify and resolve network issues. Collaborate with field support teams on network installations and repairs. Requirements Basic understanding of telecom concepts, MS Office, ATT products, network fundamentals, and Level 1 network design. Strong written and spoken English skills at CEFR B2 level or above. Preferred qualifications Knowledge of LAN protocols such as STP, RSTP, DTP, VTP, HSRP, and VRRP. Familiarity with WAN protocols including EIGRP, OSPF, and BGP. Additional details Intermediate English is required; a language assessment will be part of the process. Portuguese language skills are an advantage. Available shifts: 3:00 AM - 11:00 AM (Remote), 11:00 AM - 7:00 PM (On-site at TecnoParque, Mexico City), and 7:00 PM - 3:00 AM (Remote). Foreign nationals living in Mexico must provide valid INE, CURP, NSS, and RFC documents. Compensation and benefits Salary: $32,000 gross per month. Comprehensive benefits package included.
The Technology and Platform Services team at EcoVadis is at the forefront of designing and securing our platform, which is vital to our diverse offerings. We are committed to achieving scalability and fostering continuous improvement through innovation and collaboration. We are currently seeking multiple Web Application Support Specialists to provide essential technical assistance to both our customers and internal teams. This role is integral to EcoVadis' mission to enhance sustainable business practices across various organizations globally, joining an established international team dedicated to delivering high-quality support.Your responsibilities will include:Offering prompt assistance for issues raised by intensive users of EcoVadis tools, focusing primarily on complex web applications and APIs.Troubleshooting reported incidents, diagnosing bugs, and uncovering root causes.Providing clear instructions and detailed steps to replicate issues, aiding developers in understanding the problem and evaluating necessary corrective measures.Maintaining up-to-date knowledge of relevant product features to deliver accurate solutions to customer inquiries.Collaborating with end users, functional analysts, and developers to identify and resolve issues within EcoVadis’ custom web applications.Delivering top-notch support through both written and verbal communication across the organization.Ensuring thorough follow-up on reported cases to keep end users informed of status updates and potential actions.Monitoring logs and application downtimes to promptly respond to alerts and manage communications with impacted users.Handling confidential data with the utmost care to ensure data security and privacy.Reviewing technical and functional documentation and engaging with business users to clarify the intended functionality of applications.Guaranteeing the timely quality of fixes delivered.Providing training and support to end-users.Creating process documentation, training materials, and articles to explain complex technical concepts to non-technical audiences.Developing processes to address new types of requests from internal stakeholders.Keeping technical documentation and procedures current.Writing custom SQL scripts for data retrieval and modification during troubleshooting and reporting.Conducting preventive maintenance and root cause analysis of issues.Advocating for customer needs by relaying feedback to development and business analysis teams to foster product improvement.Participating in incident resolution to assist with issue management and user communication.Providing on-call support for urgent and complex issues.
Level 2 Production Support Engineer (Java, SQL, Linux) at Encora Inc. is a hybrid role based in Mexico City. This full-time position requires at least 6 years of experience and on-site presence three days per week. Role overview This engineer acts as the escalation point for complex production issues, working closely with senior clients, internal teams, and engineering departments. The role focuses on troubleshooting, process automation, and enhancing platform reliability and performance. Participation in on-call rotations and incident response is required. What you will do Investigate and resolve technical issues escalated from the Marquee Helpdesk (L1). Mentor junior team members to support effective issue resolution. Contribute to the Site Reliability Engineering (SRE) strategy, optimizing for scalability and reliability. Automate manual processes to boost operational efficiency and reduce risk. Collaborate with cross-functional teams to address client concerns and technical challenges. Continuously improve processes and systems to enhance reliability. Suggest roadmap enhancements to improve the Marquee client experience. Create and maintain documentation, runbooks, and code snippets for clients and engineering teams. Requirements 6+ years of relevant experience. Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field. 3 to 5 years working with SDLC/DevOps on Linux platforms. Strong proficiency in Java or another object-oriented programming language, Linux, and SQL (at least one required). Experience with Linux scripting/development (Java, Python). Knowledge of Autosys/job scheduling (CRON, NIS), Apache, Tomcat, RDBMS (DB/MS-SQL/Oracle/Sybase), and cloud environments. Familiarity with SDLC methodologies, CVS, SVN, GIT, Maven, GITLAB, Docker, and Jenkins. Key skills and attributes Ability to code in Java and/or Python, debug API calls, and develop scripts for client needs. Basic understanding of UI and API integration. Strong presentation and communication skills, with empathy for clients and stakeholders. Proactive in addressing support issues and building automation for recurring problems. Job ID: 19964 Work mode: Hybrid (3 days per week in the Mexico City office)
Join DYOPATH as an Application Support Analyst IIAre you enthusiastic about tackling intricate application challenges and empowering users to maximize their efficiency with essential business software?DYOPATH is on the lookout for an Application Support Analyst II who excels in advanced problem-solving, flourishes in a dynamic work environment, and is dedicated to providing exceptional application support and customer service.Why You’ll Love Working HerePurpose with Passion – Become part of a company that embraces a L.O.V.E. philosophy—Living Our Values Every Day—transforming daily responsibilities into meaningful contributions.Grow & Thrive – DYOPATH is committed to your continuous development, offering training and clear career paths.Award-Winning Culture – Recognized for our superior IT services, we extend the same commitment to our internal teams.Fun & Respectful Teamwork – Engage in collaborative settings where teamwork and success are celebrated.Awesome BenefitsSavings / Monthly 13% capPantry Vouchers 9% deposited every monthChristmas Bonus: 25 days of your daily incomeVacations - 12 days after the first yearAnniversary Bonus - 10 days of base salaryVacation Premium – 40% first yearMajor Medical Insurance covers you and your immediate familyLife InsuranceQuarterly BonusMarriage or Bereavement Time offMaternity/Paternity Time offErgonomic Chair250 pesos monthly stipend for internet and electricityRole OverviewLocation: Remote (Mexico)Schedule: 1st Shift (8a-5p CST); Monday through FridayPay Rate: 25,000 MXN (monthly)Your Mission as an Application Support Analyst IIProvide advanced technical support for software applications utilized by the organization.Troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.Conduct root cause analysis and collaborate with development teams or vendors to eliminate software issues.Participate in software testing and quality assurance activities.
Join our dynamic team at qadinc as an Application Support Specialist. In this role, you will be responsible for providing exceptional support for our cutting-edge AI applications, ensuring smooth operations and high user satisfaction. Your expertise will be key in troubleshooting issues, guiding users, and optimizing application performance.
Join efihr as an Application Support Analyst, where you will play a pivotal role in enhancing customer experiences by effectively resolving technical issues. Collaborating closely with your first-line colleagues, you will handle complex customer tickets related to our planning solutions, leveraging your specialized knowledge to deliver optimal resolutions.Your responsibilities will include:Delivering exceptional customer service by providing effective solutions to challenging problems faced by our clients.Owning the resolution process for assigned issues and ensuring clear communication of the implemented solutions to customers.Utilizing your technical expertise to identify and implement the most suitable solutions.Contributing to the Customer Services knowledge base to document our findings and enhance team knowledge.Building and maintaining a strong network within your team and across the company to ensure the best outcomes for customers.Effectively managing your time and priorities while keeping track of incoming tickets and maintaining a clear overview of tasks.
gsbsolutions1 is expanding its team across Latin America and is seeking a NOC Tier 2 Technician. This is a remote role with some on-site shifts in Mexico City. Role overview The NOC Tier 2 Technician helps customers by resolving network issues, managing escalations, and collaborating with both clients and internal teams. Strong troubleshooting skills and effective English communication are essential for this position. Main responsibilities Advocate for customers to ensure a smooth and efficient experience. Handle issue escalations and work toward timely resolutions. Analyze trends, identify root causes, and recommend operational improvements. Develop actionable Customer Engagement Plans. Work directly with customers to resolve mobility service issues. Coordinate between customers and internal teams to maintain positive relationships. Requirements At least four years of experience with networking technologies (LAN, WAN, WLAN, DHCP, DNS). Strong troubleshooting skills in network environments. Experience working with multiple Incident Management Systems. Proficiency with Microsoft Office Suite. Collaborative, proactive, and positive approach to teamwork. Ability to work independently under pressure. Excellent organizational and multitasking skills. Preferred skills Strong verbal and written English communication. CCNA (R&S) certification is an advantage. Willingness to work 24x7 shifts. Language requirements Intermediate English proficiency required (assessment will be conducted). Portuguese fluency is a plus. Work schedule Three shift options: 3:00 AM – 11:00 AM (Mexico Time) – Home Office 11:00 AM – 7:00 PM (Mexico Time) – On-site at TecnoParque, Mexico City 7:00 PM – 3:00 AM (Mexico Time) – Home Office Additional information Combination of on-site and remote work Location: TecnoParque, Azcapotzalco, Mexico City Salary: $35,000 gross monthly Foreign nationals residing in Mexico must have valid INE, CURP, NSS, and RFC documents
Join our dynamic team at McDonald's Corporation as an Engineer II - Application Security. In this pivotal role, you will be responsible for enhancing the security of our applications, ensuring that our systems are protected against emerging threats and vulnerabilities. Your expertise will be crucial in designing secure application architectures and implementing best practices in security protocols.
icorp seeks an On-Site Technical Support Engineer for its Mexicali location in Colonia Ignacio Allende. This position suits recent IT graduates or those with direct user support experience. The role centers on providing technical assistance in a professional environment, offering practical exposure to troubleshooting and user support tasks on site. Schedule Work hours are Monday through Friday, from 8:00 am to 6:00 pm. Requirements Recent graduate in IT or related field, or prior experience in direct user support Willingness to work on site in Mexicali, Baja California Benefits Legal benefits Base salary Quarterly bonus Certification opportunities
About UsDymax, a proud member of the Bachmann Chemical & Engineering family, is headquartered in Torrington, Connecticut. Renowned on a global scale, Dymax is a frontrunner in the innovation of light-curable adhesives and cutting-edge curing equipment. Our extensive portfolio includes a range of advanced adhesives, coatings, and maskants, all supported by innovative dispense solutions and state-of-the-art UV and LED light-curing equipment. Unlike our competitors who offer generic products, Dymax prioritizes the customer experience by crafting tailored solutions that minimize costs, reduce environmental impact, enhance efficiency, and boost profitability. Our commitment to customer intimacy has propelled us to become a rapidly growing force in our industry, distinguished by an innovative product lineup, exceptional employees, and a promising future dedicated to delivering quality offerings and facilitating business growth.About YouWe are on the lookout for a results-oriented, innovative, and self-motivated individual to join our skilled team as a Field Application Engineer. In this pivotal role, you will spearhead the delivery of advanced adhesive and equipment solutions at customer locations. You will manage comprehensive technical projects, identify and address root causes, and convert complex data into actionable insights that enhance product performance, bolster sales confidence, and ensure customer satisfaction. Key Responsibilities:Enhance application recommendations and root cause analyses by utilizing expert diagnostics and process optimizations during in-field service visits, digital consultations, or presentations.Oversee field-based and laboratory technical projects from start to finish by defining objectives, designing detailed test matrices, facilitating data collection and analysis, and presenting clear technical reports.Assess customer project requests through a thorough evaluation of technical feasibility, cost implications, resource requirements, and recommending optimized alternatives.Translate intricate technical information into actionable insights by interpreting specifications, engineered drawings, and test data, communicating recommendations in clear formats suitable for both field and office audiences.Drive sales by developing engineered solutions in collaboration with Territory Sales Managers and partners to design adhesive and equipment systems that effectively address customer-specific challenges.Deliver impactful technical training sessions both in the field and within facilities by preparing hands-on training for sales teams, channel partners, internal stakeholders, and customer technical staff.Maintain deep technical knowledge by staying updated on AE laboratory and field equipment, testing methodologies, and evolving customer processes.
Join a leading IT company with a strong presence across Latin America as we expand our team! We are seeking a highly skilled:Level 3 Technical Support SpecialistKey Responsibilities:Deliver comprehensive technical support across three key areas: End User Computing (EUC), Network, and Server for various accounts managed by GSB.Provide technical assistance to internal GSB clients.Willingness to travel for support in different states and potentially abroad when necessary.Offer remote technical assistance.Assist at the help desk.Adhere to GSB policies and customs.Demonstrate proactivity in problem-solving.Safeguard the company's physical assets as needed.Stay engaged with various company communication channels and provide support as required.Work from home and on-site at client locations as assigned.Work Schedule:Lunes a Viernes de 9:00 am a 6:30 pm.Compensation: $16,000 - $18,000 depending on experience.Benefits:Caja de ahorroSeguro de gastos médicos mayoresSeguro de vida
Important Information Experience: 7+ years Job type: Full-time Location: Remote (Mexico) Job ID: 19518 Role overview This Senior Application Quality Assurance Engineer position focuses on supporting software projects within the geoscience domain. The role centers on maintaining high standards for software quality, reliability, and user satisfaction throughout the entire development lifecycle. What you will do Collaborate with international development teams based in Europe, Canada, and the United States Work alongside Agile team members to deliver software that meets quality and risk standards Contribute to planning, deployment, and post-delivery support to ensure ongoing software reliability Requirements At least 7 years of experience in quality assurance or a related field Significant experience in the geoscience domain Comfort working with distributed teams across multiple countries
Join the Shiji Group as a Level 1 POS Support Specialist, where you will be the first line of defense in providing exceptional technical support to our customers in the hospitality sector. You will assist clients with their point-of-sale systems, resolve issues, and ensure a smooth operational experience. This role is ideal for individuals looking to begin their career in technical support within a dynamic and global company.
We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.
REIMAGINE MANUFACTURING At Bright Machines®, we are pioneering a transformative approach to manufacturing. Our mission is to unite innovators and specialists to redefine the landscape of the industry. We believe that leveraging software and data is essential in addressing our customers' unique challenges. By harnessing intelligent automation, we empower factories with enhanced flexibility, scalability, and resilience. Our commitment is to deliver solutions that meet current demands while also preparing for the future.Joining our team means you will have the chance to make significant, lasting impacts for our organization and our clients. If you are prepared to utilize your extraordinary skills to help shape the factory of tomorrow, we are eager to connect with you.ROLE OVERVIEWWe are in search of a highly skilled Software Application Engineer with a focus on robotics programming to join our software automation team in Guadalajara.
Join our dynamic team at NielsenIQ as a Support Engineer, where you'll play a crucial role in providing technical assistance and solutions to our clients. This is an exciting opportunity to work with cutting-edge technology and help our customers maximize their experience with our services. You will be responsible for troubleshooting issues, guiding clients through complex processes, and ensuring their satisfaction with our innovative solutions.
