Support Operations Manager - User Operations

HarveySan Francisco

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in operations management, preferably in user support or customer service. Strong leadership skills with the ability to motivate and guide a team. Excellent problem-solving abilities and analytical skills. Exceptional communication and interpersonal skills. Experience with support tools and CRM systems. Bachelor's degree in a relevant field is preferred.

About the job

Are you a detail-oriented leader with a passion for enhancing user experiences? Join Harvey as a Support Operations Manager in our User Operations team. In this pivotal role, you will oversee our support operations, ensuring that our users receive top-notch service while optimizing our processes for efficiency. You will collaborate with cross-functional teams to develop strategies that improve user satisfaction and streamline support workflows.

About Harvey

Harvey is a forward-thinking company dedicated to providing innovative solutions for our users. We believe in fostering a collaborative and inclusive work environment where creativity and initiative are encouraged. Join us in transforming the user experience through exceptional service and operational excellence.

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Senior Manager, Global Capacity and Operational Planning (Community Support)

Airbnb, Inc.

Full-time|$204K/yr - $255K/yr|On-site|United States

Airbnb is looking for a Senior Manager, Global Capacity and Operational Planning to join the Community Support team in the United States. This role centers on demand planning and resource management for a global, multi-channel customer support operation. Community Support at Airbnb manages millions of customer interactions each year, assisting guests and hos…

Apr 24, 2026

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Community Support Forecasting and Demand Planning Analyst

Airbnb, Inc.

Full-time|$168K/yr - $210K/yr|On-site|United States

Airbnb, Inc. is looking for a Community Support Forecasting and Demand Planning Analyst based in the United States. This role sits within the Global Operations team and focuses on resource planning for Airbnb’s multi-channel contact center operations. Role overview The analyst ensures that customer support teams have the right resources in place to meet service level targets while balancing cost and productivity. The position combines demand forecasting, advanced analytics, and cross-functional collaboration to inform workforce decisions across a complex, global environment. What you will do Manage demand forecasting for all Global Operations teams and channels, including phone, messaging, email, and back-office support. This includes short-term, mid-term, and long-term planning. Build and maintain statistical forecasting models using methods such as time series analysis, exponential smoothing, ARIMA, and regression-based models. Analyze demand trends, seasonality, and variance. Identify structural breaks, outliers, and anomalies in data. Assess forecast uncertainty through confidence intervals, error distributions, and bias analysis. Conduct scenario modeling for peak periods, product launches, growth initiatives, and unexpected events. Monitor and evaluate forecasting model performance using statistical accuracy metrics like MAPE, RMSE, MAE, and bias. Context The Community Support organization at Airbnb manages tens of millions of customer interactions each year across phone, messaging, chat, and social media. The team addresses a wide range of issues, from cancellations and account questions to payments, reservations, and safety. With offices around the world, Community Support serves both guests and hosts globally.

Apr 24, 2026

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Staff Technical Program Manager - Cloud Capacity & Engineering Operations

DigitalOcean

Full-time|On-site|San Francisco

Join our vibrant team at DigitalOcean as a Staff Technical Program Manager. In this pivotal role, you will lead the charge in overseeing cloud capacity and engineering operations, ensuring that our systems are optimized for performance and scalability. You will work closely with cross-functional teams to drive projects from conception through execution, ensuring successful delivery aligned with our strategic objectives.

Apr 30, 2026

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Global Community Operations Manager at Plaud | San Francisco

Plaud Inc.

Full-time|On-site|San Francisco, CA

About Plaud Inc.At Plaud, we are revolutionizing the way professionals enhance their productivity and performance with our innovative AI work companion, trusted by over 1.5 million users globally since 2023. Our mission is to amplify human intelligence through state-of-the-art note-taking solutions.Based in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI collaboration, combining cutting-edge hardware and software solutions. Our commitment to data security is unwavering, as we adhere to ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.Discover more about us by visiting https://www.plaud.ai and stay connected through our social media channels: Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join UsAs a rapidly growing and profitable company with a $250 million revenue run rate in just three years, Plaud is defining the future of human-AI interaction. Join us to:Engage with cutting-edge AI tools and contribute to our global expansion.Collaborate with passionate professionals who prioritize innovation and customer success.Advance your career in a culture that promotes continuous learning and development.

Feb 25, 2026

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Senior Data Center Capacity Delivery Manager

Anthropic

Full-time|On-site|San Francisco, CA | New York City, NY

Join Anthropic as a Senior Data Center Capacity Delivery Manager, where you will play a crucial role in optimizing our data center capabilities to meet the demands of our innovative technology. You will lead strategic initiatives, oversee capacity planning, and ensure that our data centers operate efficiently and effectively. Collaborate with cross-functional teams to drive improvements and implement best practices that enhance our infrastructure.

Mar 12, 2026

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Senior Manager, Global Payroll

Fastly, Inc.

Full-time|On-site|San Francisco, CA

Fastly is seeking a Senior Manager, Global Payroll based in San Francisco, CA. This role leads payroll operations across multiple countries and ensures all payroll activities align with local compliance standards. The Senior Manager is responsible for delivering accurate and timely payroll services to Fastly’s international workforce. Key Responsibilities Manage end-to-end payroll processing for several countries Ensure payroll operations comply with local laws and regulations Coordinate payroll needs with cross-functional teams Identify and implement improvements to enhance payroll efficiency Mentor and develop team members, supporting their growth and performance Requirements Extensive experience managing global payroll operations Strong knowledge of international payroll compliance Proven ability to lead, coach, and develop teams Effective at collaborating with other departments Dedication to process improvement and operational excellence

Apr 22, 2026

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Global Community Operations Lead

Plaud

Full-time|On-site|San Francisco, CA

About the RoleAs the Global Community Operations Lead at Plaud, you will spearhead our community initiatives, delivering a scalable, customer-centric experience that resonates with our global audience. You will oversee the community team, shaping strategies and performance metrics that enhance user engagement and satisfaction. Your collaboration with Product, Engineering, and Marketing teams will transform community insights into actionable outcomes, driving product innovation and fostering user advocacy.Key ResponsibilitiesLead, mentor, and cultivate a high-performing community team, ensuring adherence to best practices and quality standards.Define, measure, and report on community KPIs to promote engagement, efficiency, and ongoing enhancement.Manage daily community operations, including moderation standards, coverage, and issue escalations.Act as the voice of the customer by translating feedback into actionable insights for product teams.Design and implement community programs, launches, and initiatives that enhance user participation.Empower power users to foster community advocacy while optimizing tools, processes, and workflows.Qualifications and ExperienceMinimum of 5 years in community management, customer operations, or customer success, including at least 2 years in a leadership role within dynamic environments.Demonstrated ability to set goals, manage metrics, and convert data into clear, actionable insights.Excellent communication skills with the ability to simplify complex or technical topics for diverse audiences.Empathetic and calm under pressure, trusted to manage sensitive issues and drive resolution.Proven track record of collaboration with Product, Marketing, and Engineering teams to deliver enhanced user experiences.Passion for building inclusive and engaged communities using modern platforms and workflows.

Dec 25, 2025

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Senior Manager, Global Payroll

Crunchyroll, LLC

Full-time|$145K/yr - $180K/yr|On-site|San Francisco, CA, United States

About CrunchyrollFounded by enthusiasts, Crunchyroll passionately delivers the art and culture of anime to a vibrant community of over 100 million anime and manga fans across more than 200 countries and territories. We connect these fans with the stories and characters they cherish, whether through online streaming, theatrical releases, gaming, merchandise, events, and much more, all powered by the anime content we all adore.Join our team and help us shape the future of anime!About the RoleWe are on the lookout for a seasoned and dynamic Senior Manager of Global Payroll to spearhead our international payroll operations. Your expertise in payroll strategy, compliance, and industry best practices, coupled with experience in payroll system implementations across various regions, will be invaluable. This leadership role requires a proactive leader adept at navigating a fast-paced, collaborative environment, and a strategic thinker who can drive process enhancements, ensure compliance with local tax laws, and refine payroll operations on a global scale.The Senior Manager, Global Payroll will work closely with the People Team, Finance, and People Technology teams to guarantee that payroll systems are optimized and aligned with our organizational objectives. You will be instrumental in implementing new payroll systems and technological solutions, improving operational efficiency, and ensuring a high level of employee satisfaction through accurate and timely payroll processing.Responsibilities:Payroll Strategy & ManagementLead the comprehensive global payroll process for Crunchyroll, ensuring the precise and prompt processing of payroll for all employees across diverse countries.Develop payroll strategies, policies, and best practices to maintain consistency, efficiency, and compliance on a global level.Global Payroll Systems ImplementationOversee the implementation of global payroll systems, collaborating with internal teams and third-party vendors to integrate payroll solutions effectively.Manage system selection, vendor relationships, and implementation timelines to ensure successful global payroll system launches.Collaborate with People Technology, the People Team, and Finance departments to ensure system configurations meet organizational needs.Compliance & Risk ManagementEnsure complete compliance with local, state, federal, and international tax regulations and labor laws.Stay informed about global tax and regulatory changes and implement necessary adjustments.

Mar 26, 2026

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Senior Manager, Community Experience Platform Management

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Full-time|$232K/yr - $282K/yr|On-site|United States

Founded in 2007, Airbnb has transformed the way people experience travel by connecting over 5 million hosts with more than 2 billion guests across the globe. Each day, our hosts create unique stays and experiences that enable guests to engage with local communities authentically.The Community You Will Join:The Customer Support (CS) Platform and Experience organization focuses on designing seamless support journeys for our users while developing the products and platforms that assist our agents and community members seeking help from Airbnb. The CS Experience Platforms team is dedicated to delivering world-class support and adapting our service to meet the changing needs of our business through comprehensive technology solutions.The Difference You Will Make:In this pivotal role, you will mentor and lead a team of Customer Support Experience Managers and Platform Managers, equipping them to provide strategic solutions that enhance the overall support experience at Airbnb. Your leadership will have a direct impact on how we assist our users worldwide, elevating our support standards. You will also influence our customer support product and platform roadmaps, driving our CS initiatives forward while shaping Airbnb's broader product and service strategies from a customer support perspective.A Typical Day:Your responsibilities will include providing leadership and coaching to your team, focusing on their career development and performance management while ensuring they possess the necessary tools to succeed. You will collaborate with senior leadership to align your team's goals with the larger CS strategy, ensuring focus on high-impact projects that enhance support experiences for users and agents. Additionally, you will work cross-functionally with Product, Operations, Policy, and Analytics teams to shape key business decisions regarding new products, services, and policies. Monitoring the performance of various programs and technologies will be crucial as you provide decision-making support to your team and remove any obstacles to progress. Lastly, you will encourage innovation by motivating your team to explore new tools and technologies that can improve both the support experience and operational efficiency.

Apr 30, 2026

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Ripple Labs Inc.

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At Ripple, we are pioneering a future where value flows as seamlessly as information. Our bold vision is already a reality as we enhance the global financial landscape through our innovative cryptocurrency solutions tailored for financial institutions, enterprises, governments, and developers. By doing this, we are fostering greater economic equity and opportunities for individuals across the globe. Join us and experience unparalleled career growth while collaborating with a supportive team that drives you to excel.If you're eager to make a significant impact and unlock exceptional career development opportunities, come aboard and help us create tangible value in the world.THE WORK:Ripple is seeking a Global Procurement Operations Manager to become an integral part of our Financial Operations Team, enhancing Ripple's worldwide financial processes. Reporting directly to the Director of Financial Operations in our San Francisco headquarters, this pivotal leadership position will focus on developing and implementing global procurement operations, systems, and strategies designed to optimize costs, streamline the purchasing experience, and deliver value across our international organization.At Ripple, procurement transcends mere expenditure; it is about enabling rapid, secure, and responsible growth. We are in search of a strategic Senior Procurement Operations Manager to design the systems that empower our global team. Rather than just managing processes, you will construct a scalable Source-to-Pay (S2P) framework, harness state-of-the-art technology, and ensure our teams are equipped with the necessary tools to perform their best work efficiently.

Feb 27, 2026

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Canva

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Apr 20, 2026

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Global Process Manager, Waymo Support

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Full-time|On-site|Los Angeles, CA, USA; Phoenix, AZ, USA; San Francisco, CA, USA;

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Mar 12, 2026

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Community Support Sourcing Manager

Airbnb, Inc.

Full-time|$150K/yr - $188K/yr|On-site|United States

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Mar 18, 2026

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Airbnb, Inc.

Full-time|$129K/yr - $152K/yr|On-site|United States

Founded in 2007, Airbnb began with two hosts welcoming three guests into their San Francisco home. Today, we have expanded to over 5 million hosts who have welcomed more than 2 billion guests across nearly every country. Every day, our hosts provide unique accommodations and experiences, enabling guests to connect authentically with local communities.Join Our Community:Airbnb serves as a worldwide hospitality platform, linking travelers with distinctive stays and experiences globally. Our mission is to foster a sense of belonging for everyone, everywhere. The Community Blueprint team, part of Global Operations, aims to enhance the customer journey by bridging gaps across product, operations, and policy. Your role as part of this team will be pivotal in facilitating data-driven decision-making and improving both guest and host experiences.Your Impact:As the Planning & Business Operations Lead, you will play a crucial role in supporting the operational framework of our mission. You will own our portfolio rhythms, central tools, and cross-functional execution processes that transform insights into actionable strategies. You’ll align stakeholders with clear plans, establish effective governance and reporting, and ensure our teams are equipped with the necessary structures and data to drive measurable impacts.Drive the planning and operational processes for Community Blueprint:Coordinate planning, prioritization, and portfolio reviews in alignment with company objectives and customer needs.Define and maintain operational cadences, forums, and decision-making checkpoints.Manage productivity tools and source-of-truth resources for Community Blueprint:Lead the enhancement of Airtable-based portfolio and learning trackers; define tools for tracking progress and insights.

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Support Operations Manager - User Operations

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Full-time|On-site|San Francisco

Apr 1, 2026

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USTech Solutions

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Full-time|On-site|San Francisco

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Mar 7, 2026

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Senior Manager Community Product Comms

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On-site|On-site|Irvine, CA; New York City; San Francisco, CA; Seattle, WA

About UsTwitch stands as the premier live streaming platform worldwide, fostering global communities that revolve around gaming, entertainment, music, sports, cooking, and much more. Every day, we create spaces where diverse communities come together to share their passions.At Twitch, we prioritize community both internally and externally. Here, you’ll work alongside enthusiastic colleagues who are committed to collaboration and innovative problem-solving. Our mission is to empower live communities, and if this resonates with you, we invite you to explore our journey on LinkedIn, X, and learn about our initiatives on our Blog. Don’t forget to check out our Interviewing Guide to prepare for our hiring process.

Jan 13, 2026

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