Swedish-Speaking Customer Solutions Consultant - Sofia with Relocation

Mercier ConsultancyPleven, Pleven Province, Bulgaria

On-site Full-time

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Experience Level

Experience

Qualifications

Required QualificationsProficient in both Swedish and English, with strong written and verbal communication skills. Clearly indicate your native language and nationality in your CV and/or cover letter. Demonstrated customer service skills with a proactive approach to problem-solving. Exceptional communication and interpersonal abilities. Capable of working independently as well as collaboratively within a team. Detail-oriented with a focus on solution-driven outcomes. Preferred: Prior experience in customer support or consulting roles. Open to relocating to Sofia, Bulgaria, with full relocation support provided.

About the job

In this vibrant and collaborative setting, you will address client inquiries, troubleshoot issues, and craft personalized solutions that align with their needs. This role offers an excellent chance to advance your career while receiving comprehensive relocation assistance.

Key Responsibilities

Manage and resolve inquiries from Swedish-speaking clients efficiently.
Provide customized solutions tailored to meet client expectations.
Work closely with internal teams to ensure timely and effective issue resolution.
Maintain detailed records of customer interactions and the solutions provided.
Spot and recommend service enhancements based on client feedback.
Assist in onboarding and training new clients.
Stay updated on company products, services, and industry trends.

About Mercier Consultancy

Mercier Consultancy is dedicated to providing exceptional customer service solutions to our clients. We pride ourselves on fostering a supportive and positive international working environment that encourages growth and development.

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