About the job
About Wyetech LLC
Wyetech LLC delivers technology solutions for federal government clients from its Annapolis Junction, Maryland office. The company values technical excellence and a collaborative workplace, supporting employees as they tackle complex IT challenges.
Role Overview: System Administrator II
The System Administrator II manages and supports IT system infrastructure. This includes maintaining client, server, storage, and network devices, as well as mobile technology. The role involves day-to-day troubleshooting, implementing system enhancements, and ensuring consistent performance and reliability.
Main Responsibilities
- Support the implementation, troubleshooting, and maintenance of IT systems.
- Provide Tier I (Help Desk) and Tier II (Escalation) technical support.
- Diagnose and resolve issues with hardware and software.
- Manage and monitor the dispatch system for hardware incidents.
- Configure and administer both UNIX and Windows operating systems.
- Apply system enhancements to improve reliability and performance.
- Communicate status updates to agency management and internal customers.
Requirements
- Proficiency with UNIX and Windows operating systems.
- Experience supporting IT infrastructure, including servers, storage, networks, and mobile devices.
- Ability to provide both Tier I and Tier II technical support.
- Strong troubleshooting and problem-solving skills.
- U. S. Citizenship (federal contract requirement).
- Active TS/SCI clearance with agency-appropriate polygraph.
