System and Network Administrator (Level I)

prime-systemIslamabad, Islamabad Capital Territory, Pakistan

On-site Full-time

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Key Responsibilities:Network and System Administration:Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba. Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (versions 2008-2022) and virtualization technologies such as VMWare and Hyper-V. Support and administer Microsoft 365, Active Directory, and Azure environments, focusing on user management, group policies, and cloud-based services. Implement and sustain firewalls and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data integrity. Security and Compliance:Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions. Conduct regular security assessments, vulnerability scans, and patch management to uphold security best practices. Collaborate with clients to develop and implement disaster recovery and business continuity plans. Support and Troubleshooting:Provide Level 1 and Level 2 technical support for system, network, and application issues. Utilize remote management tools to diagnose and resolve issues promptly, ensuring minimal disruption to client operations.

About the job

Job Title: System and Network Administrator (Level I)

Job Type: Full-time

Industry: Managed Service Provider

Timing: US Time Zone (EST)

The System and Network Administrator plays a pivotal role in the management and maintenance of IT infrastructure across a range of client environments. This position requires providing technical expertise in system and network administration to ensure the continuous operation and security of both on-premises and cloud-based systems. You will be responsible for managing a diverse array of systems including networking equipment, servers, firewalls, virtualization technologies, and cloud services, while providing comprehensive support to guarantee business continuity and optimal performance.

The ideal candidate will have robust hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, complemented by a deep understanding of virtualization platforms such as VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is also essential. A proactive approach to troubleshooting and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.

About prime-system

prime-system is a leading Managed Service Provider dedicated to delivering exceptional IT solutions and support to clients across various industries. We pride ourselves on our commitment to excellence and our innovative approach to technology management.

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Network Engineer - Level II

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Position Overview:As a Level II Network Engineer, you will play a pivotal role in ensuring the technical success of our clients through expert support and innovative solutions. This position comes with increased responsibilities, including diagnosing intricate issues, implementing effective solutions, and working closely with both clients and internal teams.…

Sep 23, 2025

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Level II System & Network Engineer

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Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

As a Level II System and Network Engineer at prime-system, you will play a vital role in managing and maintaining our IT infrastructure across diverse client environments. This position requires your technical expertise in system and network administration to guarantee the smooth operation and security of both on-premises and cloud-based systems. You will oversee a wide array of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, providing essential support to ensure business continuity and superior performance.The ideal candidate will have substantial hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, paired with a robust understanding of virtualization platforms such as VMWare. Expertise in remote access tools, monitoring platforms, and ticketing systems is also necessary. A proactive problem-solving approach and the ability to thrive in a fast-paced, multi-client environment are critical to success in this role.

Sep 23, 2025

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System & Network Engineer

prime-system

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Join the dynamic team at prime-system as a System and Network Engineer, where you will play a vital role in managing and safeguarding IT infrastructure across diverse client environments. This position requires a thorough understanding of both on-premises and cloud-based systems, providing technical expertise to ensure optimal performance and security. You will oversee various systems including networking equipment, servers, firewalls, virtualization platforms, and cloud services, delivering comprehensive support to maintain business continuity.The ideal candidate will have substantial hands-on experience with Microsoft 365, Active Directory, Azure, and an array of firewall technologies, complemented by a solid grasp of virtualization platforms like VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is essential. A proactive problem-solving mindset and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.

Sep 23, 2025

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NOC Engineer - Network Operations Center Specialist

prime-system

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Join our dynamic team as a NOC Engineer (Network Operations Center Engineer) at prime-system, where you will play a pivotal role in ensuring a stable and secure IT environment for our clients. In this critical position, you will proactively address and resolve potential issues, ensuring optimal network performance while performing routine maintenance on network devices. Your ability to adhere to best practices, anticipate challenges, and effectively manage high-pressure situations will be essential in delivering exceptional customer service. Key Responsibilities: · Utilize scripting and automation tools to enhance processes and minimize the time spent on troubleshooting issues.· Design and implement automation solutions aimed at reducing failure rates and the need for engineer intervention in ticket resolution.· Create innovative tools that empower engineers to address issues more efficiently and swiftly.· Develop self-service solutions for clients to independently manage common problems.· Draft proformas for each automation initiative to evaluate potential time or cost savings, work completion timelines, and the anticipated return on investment (ROI).· Securely maintain a repository of scripts.· Generate regular progress reports on automation initiatives.· Create customized reports for the NOC and Service Desk using tools such as Power BI and BrightGauge.· Automate patch management for Windows, third-party applications, and Mac systems using tools like Kaseya VSA, Addigy, and Intune.· Oversee and update the RMM platform, Kaseya, along with the analytics platform, BrightGauge.· Provide automated reports on patch statuses and endpoint compliance.· Collaborate with other IT teams to ensure smooth integration of automation solutions with existing systems and workflows.· Maintain comprehensive documentation of automation scripts, tools, and procedures.· Offer technical support and guidance to clients and colleagues regarding automation strategies and best practices.

Feb 24, 2026

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System and Network Administrator (Level I)

prime-system

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Job Title: System and Network Administrator (Level I)Job Type: Full-timeIndustry: Managed Service ProviderTiming: US Time Zone (EST)The System and Network Administrator plays a pivotal role in the management and maintenance of IT infrastructure across a range of client environments. This position requires providing technical expertise in system and network administration to ensure the continuous operation and security of both on-premises and cloud-based systems. You will be responsible for managing a diverse array of systems including networking equipment, servers, firewalls, virtualization technologies, and cloud services, while providing comprehensive support to guarantee business continuity and optimal performance.The ideal candidate will have robust hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, complemented by a deep understanding of virtualization platforms such as VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is also essential. A proactive approach to troubleshooting and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.

Sep 23, 2025

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Telecommunications Network Security Specialist

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Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L2/L3 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 30, 2026 Role overview Pakistan Mobile Communication Limited (PMCL), known as Jazz, is hiring a Telecommunications Network Security Specialist in Islamabad. This position focuses on strengthening the security of core telecom infrastructure, with a particular emphasis on signaling systems and the secure integration of virtualization and cloud-native functions such as NFVI and 5G. The role involves defending against threats to SS7, Diameter, 4G EPC, and 5G Service-Based Architecture, while supporting the safe adoption of new technologies. Reporting to the Manager of Architecture & Cloud Security, the specialist will work alongside a team of 15 security professionals. Main responsibilities Secure signaling networks for SS7, Diameter, and 5G SBA. Deploy signaling firewalls and anti-fraud controls to address SMS, voice, and roaming attacks. Monitor and respond to threats such as location tracking (ATI abuse), SMS interception, and call redirection or spoofing. Maintain secure interconnections with roaming partners and third-party organizations. Design and enforce security protocols for EPC components (MME, SGW, PGW, HSS) and 5G Core elements (AMF, SMF, UPF, AUSF, UDM, NRF). Implement security controls that align with 3GPP standards. Protect APIs within the 5G SBA architecture using OAuth2, TLS, and API gateways. Conduct security hardening for virtual and cloud-native network functions (VNFs and CNFs). Safeguard NFV infrastructure, including OpenStack, Kubernetes, and containers. Apply micro-segmentation and zero-trust models to the telecom network. Enable workload protection for CNFs and VNFs. Integrate telecom workloads with cloud security solutions for both public and private cloud environments. Monitor telecom-specific threats using SIEM and SOC platforms. Feed telecom probes and logs (signaling, GTP, Diameter) into the SOC for analysis. Lead incident response for telecom network breaches. Conduct proactive threat hunting focused on telecom fraud and signaling misuse. Define and maintain the overall telecom security architecture. Evaluate and deploy telecom security tools, including signaling firewalls for SS7, Diameter, and 5G, DDoS mitigation systems, and IDS/IPS for telecom protocols.

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Lead Radio Access Network Planning

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L3 Location: Islamabad, Islamabad Capital Territory, Pakistan Application deadline: 20 April 2026 Role Overview The Lead Radio Access Network (RAN) Planning role at Jazz shapes the company’s network strategy, focusing on strong performance, reliable capacity, and wide coverage to support business objectives. This position works closely with both internal teams and external partners to guide projects in network expansion, optimization, and technology upgrades. The Lead reports to the Manager of RAN Planning and plays a key part in deploying and improving Jazz’s mobile network infrastructure. What You Will Do Develop and execute RAN planning strategies to ensure strong network coverage, capacity, and quality of service. Create and manage spectrum strategies, including frequency planning, allocation, and refarming. Oversee the design and rollout of new sites, capacity upgrades, and technology enhancements. Collaborate with Core, Transmission, Commercial, Finance, and Regulatory teams to align RAN planning with business needs. Monitor and analyze network KPIs, driving improvements to enhance customer experience. Shape long-term network evolution, including spectrum use and technology migration plans. Conduct traffic analysis and forecasting to plan for capacity growth and network densification. Develop business cases for network investments, focusing on cost-effectiveness and strategic fit. Manage vendor relationships, ensuring compliance with technical standards, SLAs, and budgets. Mentor team members, fostering collaboration, innovation, and technical skill development. Lead trials, Proof of Concepts, and evaluations of new RAN technologies. Report on RAN planning activities, project status, and network performance to senior management. Represent Jazz at industry forums, technical groups, and strategic meetings related to RAN planning and development. JazzWorld is an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

Apr 15, 2026

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Job Title: Senior Service Assurance Specialist (T3)Company Location: RemoteJob Summary:Join our dynamic remote team at AireSpring as a highly skilled Senior Service Assurance Specialist (T3). This pivotal role combines extensive technical acumen with a focus on service assurance, aimed at diagnosing, resolving, and preventing intricate telecom issues encompassing data, voice, and cloud services. The selected candidate will oversee escalations, guarantee network stability, and provide expert guidance to both internal teams and customers. A strong dedication to compliance, customer satisfaction, operational excellence, and continuous enhancement is vital.Key Responsibilities:Act as the primary escalation point for advanced telecom and network issues, ensuring swift resolution of service-impacting incidents.Design, configure, and administer advanced routing and switching protocols (BGP, EIGRP, OSPF, RSTP, HSRP, VRRP, GLBP), with a solid understanding of MPLS design.Monitor and maintain the stability, resiliency, and performance of core network infrastructure, including BGP peerings and internet connections.Install, configure, and support Customer Premise Equipment (CPE) such as routers, switches, and firewalls for VoIP, DNS, and data services.Diagnose and rectify complex outages, including hardware failures, circuit issues, configuration errors, and software problems.Optimize Quality of Service (QoS) for hosted and managed telecom services.Provide advanced technical support for Tier 1 and Tier 2 teams, mentoring staff and refining escalation procedures.Develop and uphold comprehensive infrastructure and troubleshooting documentation.Collaborate with vendors, customers, and internal teams to ensure seamless service delivery and prompt issue resolution.Lead the design, testing, and implementation of new infrastructure projects.Ensure compliance with SOC2 protocols, safeguarding security, availability, and confidentiality standards.Contribute to the evolution of operational processes, tools, and best practices to boost service assurance.Commit to learning and supporting proprietary applications.Fulfill additional responsibilities as assigned by management.

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About UsAt Taptapsend, we are on a mission to revolutionize cross-border financial services for emerging markets. By providing efficient and accessible solutions, we empower families, stimulate local economies, and transform the way millions access essential financial services.Since our inception in 2019, our innovative platform has remapped the landscape of international money transfers, operating across six continents and addressing both high-traffic and underserved remittance corridors. We have harnessed the significant shift from traditional banking to mobile technology, thereby bringing digital finance to regions previously overlooked by conventional systems. Our next phase of growth will focus on expanding our array of services and products tailored specifically for diaspora communities, such as local card solutions, enhanced savings, and payment features.We are rapidly expanding, supported by some of the most prestigious investors in the industry, and are committed to delivering a product that combines real-world impact with state-of-the-art fintech innovation.Founded by Harvard alumni and serial entrepreneurs who previously established Segovia (acquired) and GiveDirectly (over $300M in revenue, the world’s fastest-growing NGO).Supported by leading investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and others.Composed of top talent from firms like Bain, Google, McKinsey, Uber, Checkout, and Bolt; we prioritize speed, humility, and a deep commitment to our mission.A truly global workforce with over 250 employees from more than 50 nationalities and speaking over 50 languages.Driven by our core values - ownership, impact, humility, and heart - we embody these principles in every action we take.The RoleWe are seeking a talented Integration Solutions Engineer to join our dynamic engineering team and enhance our backend third-party integration systems as we scale. This role transcends mere technical performance and involves fostering the internal processes that underlie our products. You will collaborate closely with Product, Engineering, Operations, Customer Support, Growth, and other teams to test, analyze, document, and strategize integrations with partners globally.Your responsibilities will include developing integrations with banks, mobile wallet providers, and various other partners, requiring you to engage with their APIs through testing and analysis, utilizing tools like Postman or writing simple scripts. While some technical expertise is required, your ability to work collaboratively across teams will be paramount.

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Help Desk Technician II

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Position Overview:The Help Desk Technician II plays a crucial role in providing technical support to end-users across various client environments. This position emphasizes the swift resolution of technical issues while delivering an exceptional customer experience and adhering to established service standards. The technician will manage a blend of Level 1 and Level 2 support inquiries and will collaborate with escalation (STEP) technicians when necessary.Key Responsibilities:Ticket Resolution: Efficiently resolve help desk tickets related to Windows 10/11, Microsoft 365 applications, email configurations, printers, VPN, and connectivity issues. Ensure high-quality resolution rates while meeting Service Level Agreement (SLA) targets.End-User Support: Offer remote assistance across various client environments, troubleshooting hardware, software, and access issues while maintaining professional and clear communication.Identity & Access Management: Execute tasks related to Entra ID / Azure AD, including user creation, deactivation, license assignments, password resets, and multi-factor authentication (MFA) support. Escalate complex issues when necessary.Technical Troubleshooting: Diagnose networking issues (DNS, DHCP, VPN) and workstation problems, determining when to escalate to higher-level support.Collaboration with STEP: Work alongside escalation technicians on support tickets rather than simply handing them off. Provide comprehensive troubleshooting context and remain engaged until resolution, fostering knowledge sharing and reducing long-term reliance on escalation resources.Documentation: Document all work within the ticketing system and utilize IT Glue to enhance knowledge base improvements.

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System Administrator at prime-system | Islamabad

prime-system

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Join our dynamic team at prime-system as a System Administrator. In this vital role, you will act as the crucial link between our Response Center and the Network Operations Center. You will proactively identify and rectify issues within client systems and networks, ensuring optimal stability, security, and productivity for our valued clients.Key Responsibilities:Monitor and respond to alerts across client systems and networks, focusing on a designated Pod.Facilitate service delivery by communicating upcoming changes that may impact client environments.Close the communication loop by reporting consistent issues back to the NOC for systemic resolution and reintegration into client environments.Troubleshoot and resolve backup-related issues effectively.Conduct initial research to support root-cause analysis.Configure client systems in accordance with established standards.Create and maintain comprehensive documentation of tools, processes, and client environments.Track and log daily work tasks and issues diligently.Communicate effectively with customers and internal teams.Strive to provide the highest level of customer satisfaction possible.Perform other related duties as assigned.

Oct 16, 2025

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NOC Supervision Specialist/Expert - Core/RAN/TXN & FIX/NSSIT (Proactive Pipeline)

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Please note this is a proactive talent pipeline. We are actively building a pool of qualified candidates for future job openings.Grade Level: L1/L2Location: IslamabadRole Overview:The NOC Supervision Specialist/Expert operates within a 24/7 shift environment, focusing on fault monitoring, troubleshooting, and providing first-level support for issues related to IT and Core domains. This position reports directly to the Manager of Core Supervision and is part of a dedicated team of five professionals.Key Responsibilities: Monitor and report faults for Core nodes. Engage and escalate issues to relevant stakeholder teams. Support planned network activities. Conduct NMS health checks. Handle service requests. Perform health checks on various platforms and tools. Key Deliverables: Monitor alarms across various domains including CS Core, PS Core, IN, and VAS. Calculate service impact for outage incidents. Manage IN complaints. Process IMEI whitelisting service requests. Conduct Netcool health checks for auto escalations. Monitor and report on major KPI trends. Assist field teams with planned network activities and conduct pre-post verifications. Perform ServiceNow health checks to ensure efficient auto and manual escalations. RAN Responsibilities:Key Responsibilities: Monitor and report faults for RAN nodes. Report incidents of battery theft. Support planned network activities. Assist with preventive maintenance. Support inventory management. Perform NMS health checks. Manage site database. Handle service requests. Conduct health checks on various platforms and tools. Key Deliverables: Report on multiple sites down or fluctuations. Document outages or fluctuations due to power breakdowns or adverse weather conditions. Report BSC/RNC alarms. Monitor Huawei battery alarms and ATPs. Create trouble tickets for individual site issues (e.g., Telco alarms, fluctuations, prolonged outages). Conduct Netcool health checks for auto escalations. Manage preventive maintenance processes as custodians of the end-to-end system. Maintain the database through the inventory management portal. Handle site lock/unlock requests according to SOP. Support field teams for network planned activities. Audit and maintain NOC Live App. Conduct corrective maintenance and generate daily reports.

Dec 3, 2024

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Project Engineer - Cloud & Infrastructure

Prime System Solutions

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Prime System Solutions is on the lookout for a dynamic and skilled Project Engineer to become a vital part of our forward-thinking Managed Services team. This position is perfect for individuals who are enthusiastic about cloud technologies, automation, and contemporary IT infrastructure. In this role, you will be responsible for the design, deployment, and support of both cloud and on-premises environments, with a strong emphasis on Microsoft technologies, virtualization, and network infrastructure.Key Responsibilities:Cloud & Infrastructure EngineeringArchitect, deploy, and manage Microsoft Azure environments, focusing on Azure Virtual Desktop, Cloud PCs, and Azure tenancies.Implement and oversee Microsoft Intune for comprehensive device management across Android, Apple, and Windows platforms.Facilitate Active Directory migrations from on-premise solutions to cloud (Entra ID).Configure and maintain VMware environments, including the deployment process and version upgrades.Establish and manage DHCP, file servers, and new server builds in both Azure and on-premise environments.Identity & Access ManagementConfigure and troubleshoot Azure AD Connect, including password hash synchronization, pass-through authentication, and ADFS.Implement Multi-Factor Authentication (MFA) policies across all users and tenancies.Manage Microsoft Intra and the synchronization of identities from on-premise environments.Email & SecurityOversee administration of Microsoft 365, particularly focusing on Exchange Online.Configure essential email security records such as SPF, DKIM, and DMARC.Ensure secure access and compliance across cloud and hybrid environments.Automation & ToolingParticipate in automation initiatives leveraging AI and scripting to optimize operations.Assess and implement innovative tools to improve service delivery within the MSP sector.Recommend and utilize essential MSP tools, including RMM platforms, ticketing systems, and documentation tools.

Oct 16, 2025

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L2 Endpoint Systems Engineer

Prime System

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Join us at Prime System as a seasoned L2 Endpoint Systems Engineer, dedicated to enhancing our endpoint engineering team with a robust emphasis on patch management and endpoint operations. This pivotal role involves close collaboration with our team to ensure that all endpoint devices remain secure, compliant, and in optimal operational condition throughout our organization.The ideal candidate will possess a hands-on approach, be ticket-driven, and thrive in either a Managed Service Provider (MSP) or enterprise environment. You will be expected to make immediate contributions to our patching initiatives and assist in clearing a backlog of deployments in Liongard.Key Responsibilities:Endpoint Patching & MaintenanceExecute patches and updates for client systems utilizing Kaseya VSA.Administer and implement operating system and application patches via Microsoft Intune.Facilitate patching tasks with Datto RMM, which includes monitoring, troubleshooting issues, and confirming successful deployments.Create and uphold patch compliance reports to guarantee systems adhere to security and compliance protocols.Endpoint Management & AutomationDeploy, update, and oversee third-party applications on endpoint devices.Utilize PowerShell scripting for automating endpoint tasks, enhancing efficiency, and resolving recurring challenges.Ensure endpoint performance, stability, and security across diverse environments.Ticketing & Operational SupportAddress and resolve incidents, service requests, and patch-related inquiries through the ConnectWise ticketing system.Independently manage L2-level tasks while escalating complex concerns when necessary.Adhere to established SLAs and operational procedures in a high-volume, ticket-driven setting.Asset Management & Documentation (Liongard Focus)Ensure precise endpoint documentation and asset visibility using Liongard.Assist with remediating an existing backlog of Liongard deployments, which includes: Assessing and rectifying failed or incomplete inspectionsRe-establishing connections and configurationsCleaning and validating asset dataConfirm that endpoint configurations and asset records are up-to-date and trustworthy.

Apr 6, 2026

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NOC Service Quality & Experience Monitoring Specialist

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings.Grade Level: L1/L2Location: IslamabadWhat is NOC Service Quality & Experience Monitoring?This role focuses on the proactive monitoring of Radio Network Performance using EMS, SmartCare, and CEM tools, and collaborating with domain owners to resolve performance issues.The successful candidate will report directly to the Stream Head - NOC • Technology and work closely with a dedicated team of 12 professionals.Key Responsibilities:Monitor Network KPIs in near-real-time and collaborate with relevant teams to resolve identified issues.Conduct Service Quality & Experience Monitoring through SmartCare to identify potential issues affecting customer experience proactively.Serve as the primary contact for access network-related customer complaints, conducting analysis and facilitating resolutions across different customer segments.Timely escalation of network performance issues to relevant teams and technical management per established SLAs.Perform routine audits on CS/PS RAN domain KPIs/KQIs and escalate abnormalities for permanent fixes.Engage with Level-II teams for comprehensive root-cause analysis (RCA Reports).Analyze post-activity performance and highlight any KPI/KQI degradations.Adhere to departmental Standard Operating Procedures (SOPs) during all tasks and responsibilities.Prepare benchmark reports during significant events, such as Eid.Manage customer counters and their alert thresholds effectively.Analyze incoming customer complaints and initiate necessary investigations based on defined SLAs.Conduct thorough analysis of CS/PS RAN KPIs related to reported customer complaints, ensuring proper routing of issues.Engage courteously with complainants to gain detailed insights into their issues.Correlate service degradations with network incidents, alarms, and KPIs/KQIs, directing concerns to the appropriate teams for resolution.Maintain close coordination on ongoing issues within technology teams and provide updates to commercial teams on developments.Execute diligent follow-ups on corporate complaints to ensure timely resolutions.

Dec 3, 2024

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HLR & VAS Operations Specialist

Pakistan Mobile Communications Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L1 Location: Islamabad Application deadline: 26 April 2026 Role overview Pakistan Mobile Communications Limited (PMCL) is hiring an HLR & VAS Operations Specialist for its Islamabad office. The role focuses on managing and improving HLR (Home Location Register) and Value-Added Services (VAS) operations. Integrating digital and AI-driven solutions is a key part of this position, aiming to enhance both network performance and customer experience. The specialist acts as a bridge between traditional network management and new digital methods, helping to ensure the network remains reliable and ready for future demands. This position reports to the Manager, HLR/VAS Planning & Operations, and leads a team of 12. Main responsibilities HLR & VAS System Management: Oversee daily operations, maintenance, configuration, and troubleshooting for HLR, HSS, SMSC, Smart Care/CEM, and other VAS platforms. Performance Optimization & Monitoring: Track network performance, identify bottlenecks, and implement improvements to maintain strong service delivery and high availability across HLR and VAS systems. Digitalization Initiatives: Find opportunities to automate routine HLR and VAS tasks using scripting languages (such as Python or Perl) and automation tools, reducing manual work and improving efficiency. Data Analysis & Reporting: Use SQL, Oracle, or similar tools to extract and analyze operational data. Support performance improvement, capacity planning, and digitalization by preparing detailed reports on network health, performance, and digital initiatives. Incident Management & Resolution: Take ownership of incidents, troubleshoot complex HLR and VAS issues, and coordinate with internal teams and vendors for timely resolution and Root Cause Analysis (RCA). Process Improvement: Propose and implement new digital tools and methods to improve operational processes. Documentation: Keep accurate and current documentation for all network processes and configurations.

Apr 21, 2026

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