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Experience Level
Entry Level
Qualifications
We are looking for candidates with a strong technical background, including experience in system configuration and support. A Bachelor's degree in Computer Science or a related field is preferred. Excellent problem-solving skills and the ability to work in a fast-paced environment are essential. Familiarity with system administration tools and methodologies is a plus.
About the job
Join hellokindred as a System Configuration Specialist. In this pivotal role, you will be responsible for configuring and maintaining our systems to ensure optimal performance and reliability. You will collaborate with cross-functional teams to implement system enhancements and troubleshoot any issues that arise. Your expertise will contribute to the success of our operations and improve the overall user experience.
About hellokindred
At hellokindred, we are dedicated to fostering a collaborative and innovative work environment. Our team is passionate about harnessing technology to improve the way we connect and engage with our customers. Join us in making a difference!
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Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
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Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
As a Level II System and Network Engineer, you will play a critical role in managing and optimizing IT infrastructure for diverse client environments. This position requires a proactive approach to ensure the reliable operation and security of both on-premises and cloud-based systems.The ideal candidate will bring extensive hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies. A solid grasp of virtualization platforms, particularly VMWare, is essential. Familiarity with remote access tools, monitoring solutions, and ticketing systems is also necessary.Key Responsibilities:Network and System Administration:Oversee and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from major vendors like Cisco, SonicWall, and Palo Alto.Manage server environments, both on-premises and in the cloud, utilizing Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.Support and administer Microsoft 365, Active Directory, and Azure, focusing on user management and cloud services.Implement and manage firewall and VPN solutions, such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet, to ensure secure remote access.Security and Compliance:Monitor and configure security protocols, including intrusion detection/prevention systems and anti-virus solutions.Conduct regular security assessments, vulnerability scans, and patch management to maintain compliance with best practices.Collaborate with clients to design and execute disaster recovery and business continuity plans.Support and Troubleshooting:Provide Level 1 and Level 2 technical support for system, network, and application issues.Utilize remote management tools for efficient diagnosis and resolution of issues, minimizing disruption to client operations.Troubleshoot a wide range of issues across various client environments, from desktop problems to complex network challenges.Virtualization and Cloud Services:Administer VMWare environments, focusing on the installation, configuration, and maintenance of virtual servers.Offer expertise in Azure cloud services to meet client requirements for scalable and resilient infrastructure.Collaboration and Ticket Management:Work collaboratively with internal and external teams to deliver effective IT solutions.Employ ticketing systems such as ConnectWise, Kaseya, and ServiceNow to manage support requests efficiently.
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Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
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Full-time|Hybrid|Cape Town, Western Cape, South Africa
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Full-time|On-site|Cape Town, Western Cape, South Africa
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Full-time|On-site|Cape Town, Western Cape, South Africa
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