System & Network Engineer (Level I) - Remote Position
prime-systemRemote — Cape Town, Western Cape, South Africa
Remote Full-time
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Experience Level
Entry Level
Qualifications
Key Responsibilities:Network and System Administration:Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, Palo Alto, Juniper, F5, HP, and Aruba. Manage and maintain server environments, both on-premises and cloud-based, using Windows Server (2008-2022) and virtualization technologies like VMWare and Hyper-V. Support and administer Microsoft 365, Active Directory, and Azure environments, including user management and cloud-based services. Implement and maintain firewalls and VPN solutions, ensuring secure remote access and data protection. Security and Compliance:Monitor and manage security protocols, including intrusion detection/prevention systems and anti-virus solutions. Conduct regular security assessments, vulnerability scans, and patch management to uphold compliance with best practices. Collaborate with clients to develop and implement disaster recovery and business continuity plans. Support and Troubleshooting:Provide Level 1 and Level 2 technical support for system, network, and application issues. Utilize remote management tools to diagnose and resolve issues promptly. Troubleshoot problems across various client environments, ranging from desktop issues to complex network challenges. Virtualization and Cloud Services:Administer VMWare environments, including installation, configuration, and maintenance of virtual servers. Provide expertise in cloud services.
About the job
Join our dynamic team at prime-system as a System and Network Engineer (Level I) where you will play a pivotal role in managing and maintaining our IT infrastructure across diverse client environments. This exciting opportunity involves leveraging your technical expertise in system and network administration to ensure the seamless operation and security of both on-premises and cloud-based systems.
As a System and Network Engineer, you will oversee a variety of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, providing comprehensive support to guarantee business continuity and optimal performance.
The ideal candidate will demonstrate robust hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, along with a solid understanding of virtualization platforms such as VMWare. Proficiency in remote access tools, monitoring platforms, and ticketing systems is also essential. A proactive problem-solving approach and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.
About prime-system
At prime-system, we are dedicated to delivering top-tier IT solutions and support to a diverse range of clients. Our commitment to innovation and excellence drives us to maintain a robust and secure infrastructure, ensuring our clients can operate efficiently and effectively in an ever-evolving digital landscape.
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As a Level II System and Network Engineer, you will play a critical role in managing and optimizing IT infrastructure for diverse client environments. This position requires a proactive approach to ensure the reliable operation and security of both on-premises and cloud-based systems.The ideal candidate will bring extensive hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies. A solid grasp of virtualization platforms, particularly VMWare, is essential. Familiarity with remote access tools, monitoring solutions, and ticketing systems is also necessary.Key Responsibilities:Network and System Administration:Oversee and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from major vendors like Cisco, SonicWall, and Palo Alto.Manage server environments, both on-premises and in the cloud, utilizing Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.Support and administer Microsoft 365, Active Directory, and Azure, focusing on user management and cloud services.Implement and manage firewall and VPN solutions, such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet, to ensure secure remote access.Security and Compliance:Monitor and configure security protocols, including intrusion detection/prevention systems and anti-virus solutions.Conduct regular security assessments, vulnerability scans, and patch management to maintain compliance with best practices.Collaborate with clients to design and execute disaster recovery and business continuity plans.Support and Troubleshooting:Provide Level 1 and Level 2 technical support for system, network, and application issues.Utilize remote management tools for efficient diagnosis and resolution of issues, minimizing disruption to client operations.Troubleshoot a wide range of issues across various client environments, from desktop problems to complex network challenges.Virtualization and Cloud Services:Administer VMWare environments, focusing on the installation, configuration, and maintenance of virtual servers.Offer expertise in Azure cloud services to meet client requirements for scalable and resilient infrastructure.Collaboration and Ticket Management:Work collaboratively with internal and external teams to deliver effective IT solutions.Employ ticketing systems such as ConnectWise, Kaseya, and ServiceNow to manage support requests efficiently.
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