About the job
As a System and Network Engineer (Level II), you will play a pivotal role in managing and maintaining the IT infrastructure across diverse client environments. Your technical expertise in system and network administration will ensure the smooth operation and robust security of both on-premises and cloud-based systems.
The successful candidate will have extensive hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, combined with a solid understanding of virtualization platforms like VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is also essential for this role.
Key Responsibilities:
- Network and System Administration:
- Oversee and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors such as Cisco, SonicWall, and Palo Alto.
- Manage server environments both on-premises and in the cloud using Windows Server (2008-2022) and virtualization technologies like VMWare and Hyper-V.
- Administer Microsoft 365, Active Directory, and Azure environments, focusing on user management, group policies, and cloud services.
- Implement and maintain firewalls and VPN solutions like Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.
- Security and Compliance:
- Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and antivirus solutions.
- Conduct regular security assessments, vulnerability scans, and patch management to maintain compliance with security best practices.
- Collaborate with clients to develop and implement disaster recovery and business continuity plans.
- Support and Troubleshooting:
- Provide Level 1 and Level 2 technical support for system, network, and application issues.
- Utilize remote management tools to diagnose and resolve issues promptly, ensuring minimal disruption to client operations.
- Troubleshoot a variety of problems across client environments, from simple desktop issues to complex network challenges.
- Virtualization and Cloud Services:
- Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers.
- Offer expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.
- Collaboration and Ticket Management:
- Work collaboratively with internal and external teams to deliver effective IT solutions and support.
- Utilize ticketing systems like ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests efficiently.
