Talent Acquisition and People Operations Specialist

Freelancer.comTaguig, Metro Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in talent acquisition and human resources, with a focus on innovative sourcing strategies. Strong communication and interpersonal skills. Ability to thrive in a fast-paced environment and handle multiple tasks efficiently. Familiarity with data-driven decision-making processes is highly desirable.

About the job

Freelancer.com is seeking an energetic and forward-thinking Talent Acquisition and People Operations Specialist. In this essential position, you will play a key role in shaping our organization's future by attracting top talent, enhancing our vibrant culture, and promoting employee engagement. Your contributions will be vital in ensuring that Freelancer.com remains an outstanding place to work, learn, and grow.

Why Join Freelancer.com? Our Culture is Designed For:

Self-Growth Enthusiasts: Every day begins with the question, "What can I improve today?" We foster an environment that supports continuous learning and development.
Trailblazers & Impact-Makers: If you are proactive and want to see your ideas quickly turn into results, you will fit right in. Your efforts will directly impact our success.
Data-Driven Decision Makers: We value data. Our decisions are based on insights and analytics – "What does the data indicate?" is a common inquiry.
Changemakers with a Mission: We are motivated by our goal to create one billion jobs. You will join a team that transforms lives and empowers individuals globally.
Collaborative Team Players: We function like a professional sports team – working in harmony, innovating, and celebrating our achievements together.

About Freelancer.com

Freelancer.com, a fourteen-time Webby Award winner, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and more than 30 million projects posted across 3,000+ categories – from web development and logo design to marketing, astrophysics, aerospace engineering, and manufacturing. We are at the forefront of the future of work. Freelancer Limited is publicly traded on the Australian Securities Exchange (ASX:FLN) and quoted on OTCQX Best Market (FLNCF).

What You'll Do: The Impact You'll Make

As our Talent Acquisition and People Operations Specialist, you will be an essential partner in developing our most valuable asset – our people. You will take on multiple roles, driving excellence throughout the entire employee lifecycle.

Key Responsibilities:

Talent Acquisition & Employer Branding:

Craft and implement innovative sourcing strategies to attract outstanding talent across various platforms for both technical and non-technical roles.
Oversee the complete recruitment process, working closely with hiring managers to identify needs, define roles, and create compelling employer branding.

About Freelancer.com

Freelancer.com is the world’s leading freelancing platform, recognized for connecting millions of freelancers with employers globally. We empower individuals by providing a diverse range of job opportunities and fostering an innovative work environment.

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Freelance Investment Operations Specialist

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Integrations Specialist

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About Freelancer.comFreelancer.com, a thirteen-time Webby Award winner, stands as the world's preeminent freelancing and crowdsourcing platform, boasting an impressive community of over 80 million registered users and 30 million projects spanning more than 4,000 categories. From website development to aerospace engineering, we lead the charge in reshaping the future of work. Our company is listed on the Australian Securities Exchange (ASX:FLN).Primary Responsibilities:Serve as the primary contact for technical inquiries regarding Escrow.com’s APIs, webhooks, and integration solutions.Analyze client needs to recommend the most suitable APIs or integration tools.Guide clients through ongoing integration processes, ensuring seamless implementation.Engage in technical discussions with prospective clients, illustrating how to effectively integrate with Escrow.com.Update Escrow.com’s API as needed, including bug fixes and the introduction of new integration APIs.Required Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).Proficient in problem-solving and debugging.Outstanding communication and interpersonal skills, capable of explaining technical concepts to non-technical audiences.Strong understanding of API design principles and web technologies (REST, JSON, XML, etc.).Keen attention to detail and a dedication to providing exceptional support.Preferred Qualifications:Familiarity with Python programming.Knowledge of JavaScript, CSS, HTML, and other programming languages.Experience with monitoring and troubleshooting tools (Kibana, Grafana, etc.).Proficient in Postman, Chrome DevTools.Experience using design tools like Figma or Moqups.Understanding of the payments industry.What We Offer: Benefits & PerksCareer Advancement: Take ownership of your work and advance your career in a fast-paced, meritocratic environment.Dynamic Culture: Participate in engaging company-wide hackathons, monthly events, and sports activities, with chances to showcase your talents and win prizes!Health and Wellbeing: Comprehensive health benefits to ensure you and your family remain healthy (HMO, life, and personal accident insurance).Daily Amenities: Enjoy daily meals and snacks to fuel your productivity.

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Global Payments Operations Manager

Freelancer

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We are seeking a visionary and strategic leader in payment operations to enhance and expand our global payments framework. This pivotal role will spearhead our payment strategies, guaranteeing smooth, secure, and scalable payment processes across diverse international markets.Global Payments Strategy and LeadershipDevelop and implement a cohesive global payments strategy that aligns with the overall growth objectives of the company.Build and manage a high-performing payments team across three international locations.Standardize operating procedures, reporting metrics, KPIs, and escalation protocols across regions.Establish governance and decision-making frameworks involving payment operations, finance, compliance, and product teams.Payment Operations ExcellenceOversee the entire payment lifecycle, including funding (Accounts Receivable), disbursement (Accounts Payable), settlement, reconciliation, chargebacks, returns, and exceptions.Enhance transaction success rates while minimizing friction in funding flows for both buyers and sellers.Implement scalable operational controls that maintain regulatory compliance amidst volume growth.Develop global Service Level Agreements (SLAs) and real-time performance dashboards.Banking & Payment Partner ManagementManage strategic relationships with acquiring banks, payout providers, card networks, and alternative payment method suppliers.Negotiate commercial terms to optimize processing costs and improve profit margins.Diversify and enhance redundancy in global payment corridors.Assess and integrate new payment methods to broaden geographical coverage and improve conversion rates.Regulatory & Compliance AlignmentCollaborate with Compliance and Legal teams to ensure compliance with global regulatory standards (e.g., AML, KYC, traceability, money transmission regulations).Supervise payment scheme compliance, operational audits, and partner reporting obligations.Guarantee that all controls and processes adhere to regulatory requirements in all active jurisdictions.Risk, Fraud & Chargeback OptimizationWork alongside the Risk team to mitigate fraud losses and manage dispute ratios effectively.Develop policies that balance transaction approval rates with risk management thresholds.Oversee the strategy and operational processes for chargeback representation.Payment Product EnablementCollaborate with Product and Engineering teams to construct a scalable payment infrastructure.Contribute commercial and operational insights into new payment features, cross-border expansion, and marketplace integrations.Drive innovation in funding methods, payout speed, and cross-currency settlements.

Mar 6, 2026

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Operations Associate Specialist - Freelance Opportunity

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Contract|$5/hr - $5/hr|On-site|Philippines

WHO ARE WE LOOKING FOR? We are in search of a meticulous and proactive Operations Associate to join our dynamic team. This role will involve managing and validating data queues, reviewing supporting documentation, liaising with loan servicers, and collaborating with our client’s teams to ensure efficient operations and high levels of client satisfaction. WHAT WILL YOU BE DOING? In your daily duties, you will be tasked with: Data Validation & Data Entry: Review and validate employee loan information and documentation for accuracy and compliance with program standards. Ensure data integrity across all systems. Review and confirm plan account details along with associated documentation. Document Review: Conduct thorough evaluations of participant and employer-submitted materials to ensure compliance with operational standards. Inbox Monitoring: Manage and respond to inquiries in the operations and support inbox, escalating issues when necessary. Servicer Communications: Coordinate with student loan servicers and financial institutions to resolve discrepancies, confirm payments, and maintain accurate account records. Invoicing Operations: Assist in monthly invoicing processes, reconciling data to ensure accurate billing and payment reporting. Cross-Team Collaboration: Work closely with internal departments such as Client Services and Product to enhance processes and support client success. Quality Assurance: Maintain a keen attention to detail and adhere to established workflows to ensure consistent operational excellence. REQUIREMENTS 1-3 years of experience in operations. Familiarity with the financial services industry. Experience with Zendesk is a plus. Strong verbal and written communication skills for effective servicer outreach and documentation. Exceptional organizational skills with the ability to manage multiple priorities. A willingness to learn, adapt to new challenges, and grow within the role. Experience in high-volume, detail-oriented environments is advantageous. Highly detail-oriented and collaborative with various stakeholders. Rate: $5 hourly Hours: 8am - 5pm ET

Feb 12, 2026

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Talent Acquisition and People Operations Specialist

Freelancer.com

Full-time|On-site|Taguig, Metro Manila, Philippines

Are you enthusiastic about developing high-performing teams and nurturing a remarkable company culture? Do you excel in a dynamic environment where your ideas can lead to immediate results? If yes, we would love to connect with you!Freelancer.com is seeking an energetic and forward-thinking Talent Acquisition and People Operations Specialist. In this essential position, you will play a key role in shaping our organization's future by attracting top talent, enhancing our vibrant culture, and promoting employee engagement. Your contributions will be vital in ensuring that Freelancer.com remains an outstanding place to work, learn, and grow.Why Join Freelancer.com? Our Culture is Designed For: Self-Growth Enthusiasts: Every day begins with the question, "What can I improve today?" We foster an environment that supports continuous learning and development. Trailblazers & Impact-Makers: If you are proactive and want to see your ideas quickly turn into results, you will fit right in. Your efforts will directly impact our success. Data-Driven Decision Makers: We value data. Our decisions are based on insights and analytics – "What does the data indicate?" is a common inquiry. Changemakers with a Mission: We are motivated by our goal to create one billion jobs. You will join a team that transforms lives and empowers individuals globally. Collaborative Team Players: We function like a professional sports team – working in harmony, innovating, and celebrating our achievements together. About Freelancer.comFreelancer.com, a fourteen-time Webby Award winner, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and more than 30 million projects posted across 3,000+ categories – from web development and logo design to marketing, astrophysics, aerospace engineering, and manufacturing. We are at the forefront of the future of work. Freelancer Limited is publicly traded on the Australian Securities Exchange (ASX:FLN) and quoted on OTCQX Best Market (FLNCF).What You'll Do: The Impact You'll MakeAs our Talent Acquisition and People Operations Specialist, you will be an essential partner in developing our most valuable asset – our people. You will take on multiple roles, driving excellence throughout the entire employee lifecycle.Key Responsibilities:Talent Acquisition & Employer Branding: Craft and implement innovative sourcing strategies to attract outstanding talent across various platforms for both technical and non-technical roles. Oversee the complete recruitment process, working closely with hiring managers to identify needs, define roles, and create compelling employer branding.

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Full-time|On-site|Taguig, Metro Manila, Philippines

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Full-time|On-site|Taguig, Metro Manila, Philippines

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Customer Success Representative - Escrow

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Full-time|On-site|Taguig, Metro Manila, Philippines

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Communications Officer

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Full-time|On-site|Taguig, Metro Manila, Philippines

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Apr 1, 2026

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Customer Support L2 Specialist - Freelance Opportunity

Agency

Contract|$8/hr - $11/hr|Remote|Philippines

Customer Support L2: English Fully Remote About the Role Become a pivotal member of an innovative project that champions advanced AI technology in the financial services sector. As a Customer Support L2 Specialist, you will lead a dedicated team of Customer Support Agents, guiding clients in managing and enhancing their retirement plans. Your role will be critical in ensuring exceptional operational standards, maintaining high service quality, and training the team to provide outstanding customer experiences. Job Overview We are on the lookout for a driven and seasoned Customer Support L2 Specialist, proficient in English. This position encompasses both direct customer support and project management duties. You will provide direction to customer service representatives through phone, email, and live chat, with an emphasis on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. The ideal candidate will have a proven track record in a contact center or customer service environment, with a strong emphasis on quality management and ongoing improvement. Key Responsibilities Team Leadership Deliver project requirements and guidelines to Customer Support Agents, cultivating a culture of accountability and high performance. Oversee daily operations to ensure compliance with SLAs, quality benchmarks, and productivity targets. Conduct regular quality assessments and feedback sessions to enhance support services. Quality and Process Management Evaluate customer interactions (calls, emails, chats) to enhance the quality and consistency of service. Identify and address process inefficiencies, offering recommendations for improvements. Ensure thorough documentation and escalation of complex issues. Customer Support Provide advanced support and manage escalations from other Agents. Offer accurate and timely guidance to customers regarding retirement plan options (401k, IRA, Profit Sharing Plans). Work closely with client teams to resolve high-priority or technical issues. Systems and Reporting Utilize Zendesk, Aircall, and internal CRM systems for case management and performance tracking. Create and analyze reports on team performance and customer satisfaction metrics.

Feb 12, 2026

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Synthetic Chemistry Specialist - Freelance AI Trainer

Agency

Contract|$8/hr - $65/hr|Remote|Philippines

Are you a synthetic chemistry expert ready to influence the future of artificial intelligence? As large-scale language models transition from simple chatbots to groundbreaking tools for scientific exploration, your expertise in synthetic chemistry is crucial. High-quality training data is essential for shaping AI that can democratize top-tier education, align with cutting-edge research, and enhance laboratory efficiency for scientists worldwide. This is where you come in—we need your specialized knowledge to contribute to the next generation of AI. We are seeking synthetic chemistry specialists who are passionate about organic synthesis, reaction mechanism design, stereochemistry, retrosynthetic analysis, organometallic chemistry, heterocyclic chemistry, catalysis, and structure–activity relationships. Your role will involve engaging with advanced language models on complex topics such as multi-step synthesis planning, protecting group strategies, asymmetric catalysis, reagent selection, total synthesis of natural products, reaction optimization, and functional group transformations—documenting failures to strengthen model reasoning. On a typical day, you will engage with the model on synthetic pathways and theoretical chemistry questions, ensuring factual accuracy and logical consistency, capturing reproducible error traces, and proposing enhancements to our prompt engineering and evaluation metrics. A PhD in chemistry or a closely related physical or life-science discipline is preferred; a history of peer-reviewed publications, hands-on laboratory synthesis experience, or involvement in applied chemical development projects will indicate a strong fit. Clear, metacognitive communication—demonstrating your thought process—is vital. Are you ready to transform your synthetic chemistry expertise into the foundation for tomorrow’s AI? Apply now to start teaching the model that will educate the world. We offer a pay range of $8 to $65 per hour, with the final rate determined based on your experience, expertise, and geographic location. As a contractor, you will need to provide a secure computer and high-speed internet; note that company-sponsored benefits such as health insurance and paid time off are not included.

Feb 12, 2026

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Materials Science and Engineering Specialist - Freelance AI Trainer

Agency

Contract|$8/hr - $65/hr|Remote|Philippines

Are you a passionate materials science expert ready to influence the future of artificial intelligence? As large-scale language models transition from basic chatbots to robust tools for scientific exploration, your role is pivotal. High-quality training data is essential for these advancements, and your expertise will help shape AI into a catalyst for world-class education, accelerate cutting-edge research, and optimize laboratory workflows for scientists everywhere. We are seeking specialists in materials science and engineering who are well-versed in areas such as crystallography, thermomechanical processing, nanomaterials, polymer science, electronic materials, biomaterials, corrosion science, and composite development. In this role, you will engage with advanced language models to discuss phase transformations, microstructure-property relationships, materials characterization techniques (such as XRD, SEM, TEM), thermal analysis, additive manufacturing, materials failure analysis, and sustainability in materials engineering. Your documentation of failure modes will enhance the model's reasoning capabilities. On a typical day, you will interact with the model regarding laboratory scenarios and theoretical materials science inquiries, verify factual accuracy and logical reasoning, capture reproducible error traces, and provide suggestions for refining our prompt engineering and evaluation metrics. A PhD in materials science, materials engineering, or a related physical science field is preferred. Experience with peer-reviewed publications, lab-based testing, product design utilizing advanced materials, or applied research will demonstrate your suitability. Exceptional communication skills—especially in articulating your thought processes—are essential. Are you ready to transform your materials science expertise into the foundation for tomorrow’s AI? Apply today and begin teaching the model that will educate the world.

Feb 12, 2026

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