About the job
Job Title: Team Lead – Intake & Case Management (ABA)
Location: Remote (South Africa – US Hours)
Job Type: Full-Time
Working Hours: Monday to Friday, US Business Hours (9 AM – 5 PM EST)
Key Responsibilities:
- Provide leadership and guidance to the intake and case management team, ensuring effective oversight, support, and performance enhancement.
- Manage the entire client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding procedures.
- Maintain accurate and timely entry of client data using CentralReach and other CRM systems.
- Monitor team productivity and workflows to guarantee adherence to service level agreements (SLAs).
- Develop and refine processes and standard operating procedures (SOPs) for intake and case management.
- Serve as the escalation contact for complex cases, delays, or client issues.
- Work collaboratively with clinical, billing, and scheduling teams to facilitate smooth client onboarding and service delivery.
- Analyze key metrics such as intake timelines, conversion rates, and authorization turnaround times to drive improvement.
- Conduct regular quality assurance assessments to ensure data accuracy and compliance with company and payer standards.
- Train and onboard new team members on operational systems, workflows, and best practices.
- Ensure adherence to HIPAA regulations and internal documentation guidelines.
Requirements:
- Minimum of 3 years of experience in ABA operations, intake coordination, or case management.
- Demonstrated experience in a leadership or supervisory capacity.
- Proficient in using CentralReach (mandatory) and familiarity with other CRM/EMS systems.
- Strong knowledge of ABA intake processes, including insurance verification and authorizations.
- Exceptional organizational and multitasking skills.
- High attention to detail and a process-oriented approach.
- Excellent communication and leadership capabilities.
- Ability to work autonomously in a dynamic remote environment.
- Availability to work U. S. business hours.
Benefits:
- Ability to work during U. S. hours.
- Remote working opportunity.
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
