About the job
Position: Endpoint Asset Team Leader
Location: Central London
Employment Type: Full-time
Salary: £38,000
Eligibility: Must have the right to work in the UK.
Role overview
Smartdesc is hiring a Team Leader for Endpoint Asset Management to join the team in Central London. This customer-facing position focuses on supporting team members and maintaining high service standards for clients. The role centers on managing the full lifecycle of IT assets and providing hands-on leadership. Building relationships with end users and guiding the team are both essential, with a strong emphasis on performance management, asset deployment, and service quality. Unlike traditional service desk roles, this position does not involve the usual reactive support pressures.
Main responsibilities
- Lead, mentor, and develop an IT asset and endpoint support team working across several locations.
- Oversee resource planning, manage rotas, and prioritize workloads for efficient daily operations.
- Conduct performance evaluations in line with service level agreements (SLAs) and key performance indicators (KPIs).
- Handle escalations and resolve conflicts as they arise.
ITSM and ticket management
- Manage ticket queues in the customer ITSM system, ensuring updates and documentation are accurate and timely.
- Monitor SLA compliance and prepare reports as needed.
IT asset and endpoint management
- Oversee the entire IT asset lifecycle, from procurement through disposal.
- Track and audit hardware using an Asset Management system to maintain accurate inventory records.
- Control stock and manage onsite storerooms efficiently.
Device deployment and provisioning
- Supervise imaging and deployment of Windows and macOS devices.
- Facilitate zero-touch, user-initiated, and manual build deployments.
- Prepare devices for new starters, loan agreements, and lab equipment requirements.
Endpoint security and support
- Ensure all devices comply with security policies and patching requirements.
- Carry out basic hardware troubleshooting and DOA (dead on arrival) testing when needed.
- Perform remote wiping, locating, and recovery of lost or stolen devices.
Stakeholder and customer engagement
- Serve as the primary onsite contact for the customer and collaborate closely with the onsite service desk team.
