About the job
Join our dynamic team at Adeeba E-Services Pvt. Ltd. as a Tech Support Executive during the night shift. In this role, you will provide exceptional technical assistance to our clients, ensuring their inquiries and issues are resolved promptly. You'll be the first point of contact for troubleshooting, guiding customers through step-by-step solutions, and maintaining high levels of customer satisfaction.
As a Tech Support Executive, your responsibilities will include:
- Responding to customer inquiries via phone, email, and chat.
- Diagnosing and troubleshooting technical issues.
- Documenting customer interactions and solutions provided.
- Collaborating with other team members to improve service delivery.
